First things first. The employee's at Oka's are top notch. They are so friendly and polite. From Mariah and Marilyn in reception to Jordan the estimator. Communication with them was excellent via phone and text. I brought my car to them because their shop was recommended by my insurance company. They did something I have never seen a body shop do. They took video of my vehicle as well as the damage and Jordan narrated what needed to be done and documenting existing damages to my vehicle. After the repairs were done I discovered some slight blemishes on the paint job. I took it back the next day and they were extremely apologetic and immediately set up and date and time for me to come back to have it taken care of. The problem was taken care of quickly while I waited for it. Oka's was a great experience. read more

The quality of finish product was great. Requested completion date timeline was met without hesitation. read more

I am very please and satisfied with their service. I love how they went the extra miles to repair the damage. To me the damage was very minimal. I had a dent on my bumper. My friends and family was saying to use a hot gun and pop it out, but I still wanted to take it to the shop to see any underlying issues. When I took it in, they tried to pop it out but without a hot gun, and decided to service it by replacing the whole bumper. They also repainted one side, which I did not expect. They also wash my car. It's been more than a month since I last washed it. I was planning on taking it to a car wash but they told me I can't because of the fresh paint. Along with shining my tires. I love knowing that they got the parts for Toyota. I went to other car shop to fix my old car, and they never said where they were getting the parts. I was assuming they got it from eBay or some aftermarket because the other shop also repainted my car and you can tell the difference. I could see on my report with Oka that they only paid $12 for a aftermarket parts, but new parts $326 (assuming it's from Toyota). My car parts may not be original, but at least it is from Toyota. I am satisfied with the service and how nice the front desk people were. Very sincere if I was checked it while I was waiting. I totally recommend the 100/10, and would refer my friends and family to go to this shop. I would come back to this shop if I ever have an issue with my car. read more

Oka's Auto Body - After - Body Shops Near Me - Waipahu, Hawaii

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In and out for review and estimate. Always gave updates for repairs and finished before expected date. Highly recommend, staff is friendly and very helpful read more

They were fast and made sure our van was cleaned inside out. When we needed a rental, they made sure we were taken care of. They were also flexible in making sure that they stayed open until we were able to pick up our vehicle. read more

This locally owned shop has great service, friendly people, and they do excellent work! I didn't take a before picture but my 2015 Camry got rear ended, then I hit the car in front of me because of the impact. The bumper now looks like new! I appreciate the fact that Helen and the staff kept me updated on what was happening with my car and the estimated time of completion. This is a first class operation, they definitely do their best to have a happy customer! read more

IMPECCABLE CUSTOMER SERVICE! **WARNING: THIS IS A LONG REVIEW** Literally-- from the time we pulled up and put our car in park, we were greeted with a huge smile behind a mask. Our appt was at 8:30am. My wife and I arrived about 10 mins early and figured we not bombard any of the workers who might not have been ready for us. To our surprise, however, Helen (lovely lady) came up to the car to acknowledge she was there to assist. Due to covid, we were unsure if we were to get out of the car.... give the keys? We really weren't sure!? So having her greet us at the car made life so much simpler. My wife asked if it was ok we were inside, and if there was anything they wanted us to do? Helen responded, "You 2 stay in the car, don't worry, we will take care of you right here where you're comfortable." HOW AWESOME! After filling out the basic info on the check-in sheet prepared by State Farm, Brandon came over to inspect the damages. We informed him that we've been victims of a hit & run, and the dummy put a huge dent in the front bumper. Brandon showed sympathy to our unfortunate $500 loss (my deductible), but reassured us that State Farm will be taking care of the rest. I was pretty annoyed because I just bought my new car 5 months ago, though felt relieved it'd be left in good hands. Once the pictures and scope of the damages were documented, Brandon told us he'd follow up via email as soon as the estimate was complete. AGAIN, to our surprise, we received the email within one hour of our *short 10 minute* visit! Brandon responded promptly and courteously to each and every email, too. He recommended the best option for car rental, with Oka's system to getting you in and out in the shortest amount of time. Frickn awesome, I tell ya! Anyways, luckily the work wasn't too labor intensive, and the majority of parts needed were in stock. We were able to schedule the repair 2 days after (wed) our estimate day (mon). Upon dropping my Rogue off, we were greeted by Lovely Helen again. She gave us the low-down on expectations of the work to be done, timing and Enterprise reservation. I thought it was such a nice touch that I didn't have to speak to any car rental company (no offense) because bringing my damaged vehicle in was already a task for me! Enterprise showed up within 15 mins of our arrival-- KUDOS TO THEM AS WELL! Carrying on--- we get the rental and head home. A few hours later, we received a call from Helen advising they found a little more damage behind the bumper. Due to the necessary additions, what was initially scheduled a 3 day job, turned into 5 business days. No problem for us! && What was EVEN MORE EXCEPTIONAL, was that Oka's already took the initiative to contact Enterprise to extend my reservation. No work needed from me! :) Along the way, I received texts with updates and vehicle status- I thought that was a nice touch as well. Pick up day was just as accurate! 5 business days, as I planned my life to accommodate, and it was the easiest, smoothest process. Rebecca greeted me at my rental and explained the job that was completed & Oka's LIFETIME warranty for the repairs. She made it easy for me to step out the car rental, leave the keys with her and James walked me over to ensure satisfactory work on my Rogue. Both James and Rebecca were extremely friendly and precise with the explanations. AGAIN!!!!! To my surprise, my vehicle was returned nicer AND CLEANER than I gave it to them! Are you for real????! Too good, these people! There's no denying that this place got their process fine tuned! As a representative for State Farm, it sucks so bad being on the other end of the spectrum, but I'm so thankful we had Oka's take care of us! I will 100% recommend this company to ANYONE who needs ish taken care of. They are so amazing!! BUT I hope to never see them again. Hahaha!! Fingers crossed I stay out of trouble. Thank you so much to Helen, Brandon, Rebecca and James & everyone else who help the wheels turn on that operation!! YOU ARE AWESOME!! read more

Oka's Auto Body - Before: If you hit me in the Foodland Kapolei parking lot, please slap yourself. Thanks. - Body Shops Near Me - Waipahu, Hawaii

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This is my second time using Oka's Auto Body. For some odd reason...my vehicle is a magnet with those heavy duty push carts at Home Depot. Anyway...from the time I took my vehicle for an estimate at Oka's until the time I picked up my vehicle...my experience with them was quick, honest, friendly, professional and superb. I took my vehicle in all "buss up" and got it back fixed, vacuumed and washed. I was shocked at how great it looked. I can write this confidently because I went to them twice. I hope I don't get my vehicle jacked up at Home Depot but if I do... Oka's is the only choice. I hope this review helps you. read more

Good service they made sure to finished my car on time Friendly staff i would recommend this locally own business to everyone read more

I had the front bumper for my 2014 4Runner replaced after a hit and run incident. Someone had recommended Oka's Auto Body and their shop made my 4Runner look brand new. Brandon throughly explained the entire process involving my insurance company and the repair itself. The repair took approximately 3 days to complete. Both Helen and Rebecca provided a status update from day 1 until the day the repair was completed. I would recommend Oka's Auto Body to those that need their vehicle(s) repaired, especially if involved in a hit and run incident. read more

Oka's Auto Body - New bumper on my 2014 4Runner! - Body Shops Near Me - Waipahu, Hawaii

My car was hit in the rear near my home. Not a lot of damage on the surface but definitely needed the bumper replaced and other items. Contacted my insurance company (Geico) and they gave me a quote for the repair. Found Oka's using Yelp and so glad that I did. This place is top notch not only with regards to repair and length of time, but customer service is a priority for sure. From the first call for estimate (spoke with Helen, super friendly and helpful); Nick, (my service rep) informed me of the process with dropping of the vehicle and what to expect. I felt that I was treated with care and concern, not as a customer but basically like family. Everyone was so cheerful and helpful both on the phone and in person. Almost daily I was contacted by Nick as to the status of the vehicle. It's evident that they take pride in the repair of the vehicle because I was even contacted with regards to "fit and finish" on my after market bumper (the technician was not happy with the fitment) and I was given the option to go back "OEM" instead of the after market that Geico suggested. Paint work is something that is extremely difficult to match, not for Oka's paint crew. Even though my car is 17 years old, they matched the paint/tint/variant of the silver Toyota paint perfectly. I was actively trying to find any issue I could but after scouring the car, it was "perfect", like it never happened. Lastly, I always detail my cars before I get them serviced. Because we had a little rain while my car was at the shop, I expected the car to be a little dirty or dusty. Not at all, I swear the car was cleaner than when I dropped it off! Great job Oka's!! Have since been sending everyone that I know that needs repair work to Oka's. This place is TOP NOTCH! Mahalo'z again for the great work and customer service. read more

Oka's Auto Body - The before shot - Body Shops Near Me - Waipahu, Hawaii

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5* service. Took my truck in for accident damage. They lead me through the entire insurance process and took care of all the paperwork. Set me up with Enterprise for the rental car, whom shuttled me back and forth. The kept me updated regularly about the progress and completion date. The truck looks good as new! Mahalo for making an inconvenient situation quite convenient! read more

Waited nearly 5 months in total due to the back order in parts. However, the wait was well worth it. Oka's communicated with me throughout the entire process and did a tremendous job. Couldn't be more happier with the final product. Mahalo! read more

Oka's Auto Body - Body Shops Near Me - Waipahu, Hawaii

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I'm really happy with this place. Insurance paid job, so that part was easy. The staff was responsive and everything was done timely. Warranty is amazing. Highly recommend. read more

Shout out to Nick and everyone at the shop for fast and reliable service! My car was done in less than 3 days. The work is beautiful. 10 out of 10. Definitely will be my preferred auto shop! Thanks again! read more

Glad I decided to go with Oka's Auto Body to fix damages done to my truck. Friendly staff, especially Helen, who is helped me over the phone. Procees was easy and understandable(insurance claim). Work was done before lead time given to me, which was awesome. When my truck was done, I was amazed to see that they washed it, vacuumed/cleaned my entire front panel, and floor mat area. If you use Yelp reviews, like me, to see if the company is worth using. Oka's Auto Body is definitely worth it. I am so happy and satisfied with the work that was done to my truck. Thanks Oka's!! read more

Oka's Auto Body - You can't even tell what was damaged and what was fixed...it practically looks brand new!!! - Body Shops Near Me - Waipahu, Hawaii

Customer service is awesome. Greeted with smiles and immediate acknowledgment. Brought my car in for them to assess and they were very informative and explained the process so well. Once they had the parts (and they used factory parts and not after market) they called me. I dropped my car off on a Monday and it was done by Thursday. My car is a 2024 so I wanted it to be perfect again and I was so impressed by how my car looked. They do quality work and it shows. They also communicate very well and keep you informed. Highly recommend this auto body shop to anyone needing quality work and excellent customer service. Thank you Oka's! read more

Oka's Body Shop happened to be one the shops covered by my insurance after researching on Yelp, I decided to go with Oka's. I can tell you hands down that the fairness of pricing, quality of work, customer service is exceptional! This is a locally owned business that has thrived for years and I can see why, despite my apprehension in dealing with auto shops or mechanics, Oka's broke the mold and facilitated my auto body needs. Mahalo to Nick, Iris, Helen and the Oka team for a great experience! read more

Even during the Pandemic and getting the runaround with my Insurance. Oka's was fast fair and professional. The estimate and time to repair were very reasonable time wise and the work was above par. So would highly recommend anyone with a "Fender Bender" and don't want you chain pulled go to Oka's 5-stars for sure. BTW everyone was so nice! Not a grump in the lot! Can't say that for others shops I've used in the past! read more

Rear sensor was working correctly before dropping car off at the shop for 2 weeks. As part of paint job, rear bumper was removed, rear sensor disconnected and reconnected. When I picked up the car, the rear sensor now beeps and blares loudly even if there is nothing behind the car. Oka's said they noticed it in the shop but never called us to ask about it. (They said they do not have the time to call customers even when things are not working properly.) They did not accept responsibility for the rear sensor not working now and said it must have happened in the 5 minutes after reversing the car out of my garage and bringing it to their shop. We have to fix on our own. This posting is made so there is a record of this for others to be aware of. read more

Throughout many years companies like Oka's Auto Body have never done me wrong. They're a family run business and they treat their customers like gold. Although Everytime I visit or use their services, it's never been a good reason. Getting into an accident sucks but the staff of Oka's has always been prompt and do damn good work. Couple reasons why I love Oka's on top of the reasons I already listed is that it's close proximity to a branch of Enterprise car rental as well as that they put a solid warranty behind their work. They will make it perfect for you. So if you ever get into an accident, brave going to the "Pupu's" and have Oka's Auto Body take care of your car for you. read more

Called to ask about a estimate. Was asked if car was modified I answered just alittle bit lowered then she said we don't work on it cause we have to scan it? I said "scan what?!" She couldn't really answer me then when I got angry she hung up on me !!!! Bad customer service and I've been in the automotive industry for over 15 years !!! Do not recommend this place at all!!!! read more

My car was involved in a minor collision and needed repair. My wife previously used Oka's for a repair and was extremely satisfied. I decided to use them for the repair to my car. From beginning to end the staff at Oaka's were very kind and extremely helpful. The quality of the collision repair was outstanding and beyond my expectations. My car now looks better than ever before. I heartily recommend Oka's Auto Body for collision repair. read more

The workers are very friendly and they're quick to respond and help you right away. They'll also explain the work to you very patiently.

My dad had to have his truck repaired and the staff at Oka's took excellent car of him and his truck. They made sure even his rental car needs were met. He needed to return to have a window installed that was originally missed but they took care of it in record time. This is the 2nd time my family has come to Oka's and we will continue to be loyal customers (hopefully not often) but highly recommend to anyone that is in need of auto repairs. Thanks again Oka's!! read more

Super helpful in repairing my bumper after my neighbor backed into my car. Also got my car back quicker than expected by a few days so that was a plus. read more

Glad that I went to Oka's. My brand new Tacoma had front bumper damage from someone reversing into it. I got an estimate from Brandon, he was able to break down what had to be done & was able to answer every question that I had for him. The damage on my truck was pretty bad but the repair crew was able to make my truck look brand new again. It's like nothing happened. I know that there are some people out there like me who are very meticulous about paint jobs, from my experience, I can say that Oka's Auto Body sure does an amazing job! I also loved how they kept on updating me on the progress of how my truck was doing. Keep in mind, if you need to schedule an estimate, this shop can be very busy. I was not able to get an estimate until two weeks from the first time I called. But if you're able to stay patient, it's totally worth it. Overall, if I ever need to go back to an auto body shop for a repair, Oka's Auto Body is definitely the place. To Brandon & the entire staff, you guys are all amazing & thank you very much! Another happy customer! read more

This is not my first time here. Fortunately and unfortunately because I had to repair multiple cars (not my fault). Okas team rebecca and James and the repair team are awesome funny and down to earth. Great workmanship on all my cars. THANK YOU read more

This is 5 stars all the way. Customer service was excellent! Receptionist to James, was so nice and friendly. My car was cleaned and washed after repairs. When my car was done they give you a goody bag, wow! Talk about 5 star service. If you ever need auto body work, this is the place to go. read more

Oka's Auto Body - Body Shops Near Me - Waipahu, Hawaii

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They stuck me with the repair bill. I brought my car in for a bumper repair. For no reason they decided to test my car's computer system and did not do something correctly or they did not have the correct equipment. This caused some sort of misconfiguration that lit up my dashboard with warning lights. After multiple attempts and hours of waiting they could not turn it off. I needed it fixed quickly because other people drive my car and it posed a safety risk to drive around like that. They told me to take it to the dealer and have my insurance take care of the bill. I took it to the dealer and they were able to correct the problem. My insurance determined that it was not their responsibility to cover the charge because it was caused by Oka's, which I agree. I brought this up to Oka's and they told me they were not going to cover it. Their advice was to go back to the dealer and have them tell my insurance that it was accident related so I can get compensated otherwise it would have to come out of pocket. I was hoping that a "family business" would own up to their error and cover the cost. The bill was $150. I work hard so I guess I can cover the $150 for you Oka's. read more

I would recommended this shop if you're looking for great service and a quick repair!!! Staff are so friendly and Helen, the receptionist was amazing! She was very thoughtful and clearly explained the whole process. Shane who did my estimate was nice, too. I hated that fact that I got rear ended but this shop made me feel better about getting my car fixed with great customer service!! I dropped my car off on Monday and it was ready by Wednesday. Also, even got a little goody bag when I went to pick up my car. read more

Oka's Auto Body - A goody-bag I received when I went to go pick up my car from the shop. It had instructions, a pen, and candy. So nice! - Body Shops Near Me - Waipahu, Hawaii

On October 15th 2015, the worst happened to my truck. I was at the Renton light waiting for the light to turn green and got rear ended at a compete stop. Lady did a number to my truck, quarters went flying and everything. My truck is a 1995 Toyota pickup, and I only have liability coverage on my truck. The lady's insurance had to cover me, but they could only give me $1800, since my truck is 20 years old. It was either they write me a check or total it. Some people may wonder why I would keep the truck, but the truth is, it was my grandpa's truck that I restored to its original glory. So you can say it has sentimental value to it. So there I was $1800 in hand and only willing to spend another $400 in my savings. I am a full time college student and I work part time at a minimum wage job, so that's all I could come up with. That week it seemed that everyone was getting hit, since other shops I called where completely stacked and couldn't even see me for an estimate. I decided to ask my Dad if he knew where else I could take it. He told me to try Oka's since he did work with them before, when his 85 corolla got hit back in the day. Called Oka's, and I spoke to Helen, She fit me right in that very day I called. Got to the shop, seemed like a friendly family owned shop, and I noticed the awards on their wall, so I figured they must be good. Brandon was the one who looked at my truck and gave me an estimate later that day through email. He realized that I was a full time student, and could only afford so much. My main goal was the first fix the frame, and the structure so I could pass safety check again. Next was to do work in order to avoid corrosion in the future. I did my own body work to my truck in high school. Therefore, I could always do my own body work later on down the line. I did not however, own a frame bending machine so I really needed that done. In the week that I took my truck there, Brandon worked with me. He knew my situation and that I didn't have an unlimited supply of money like most people to fix their vehicles. Being mechanically savvy, I supplied my own rear bumper that I found on craigslist and brackets, which really cut the cost. When they removed the bed, they noticed that damage was not as bad as initially suspected, and they were able to do additional work, if I wanted and still be in my budget of $2,200. I had them paint the back of my cab, for a fee of course, but back in high school I was unable to remove the bed in order to paint the back of the cab, so I was meaning to get that done anyway. Since the bed was off already I didn't cost as much. When I saw the truck for the first time after the repairs, I was ecstatic. The bumper I got looked nice on the truck, and the tail gate closed as it should. In addition, the back of the cab was nicely painted. Because I was really excited I didn't think to really check it over. As I was driving it home however, I noticed that the bed was misaligned. I emailed Brandon, and he got back to me promptly. They were able to fix it on my next day off. Overall, I am very satisfied with their workmanship as well as their customer service. Brandon was really great and knew that I had a budget and also knew what I wanted done to the truck. I really appreciate that since I am a college student and can't exactly afford to pay out a lot of money. I like that they allowed me to supply my own parts, which really cut down on the cost. Now days, I am back to the daily grind. When I am not however, I can take the truck to the beach, drop down the tail gate and enjoy a cheeseburger. read more

Oka's Auto Body - Body Shops Near Me - Waipahu, Hawaii

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By far the best auto body shop that I've worked with. Brandon, Helen, Liz and the rest of the team are courteous, caring and professional in what they do. They provide daily status updates and work well with insurance companies to ensure everything is done properly. Unfortunately I've had to use their services three times in the past 6 months, but each and every time, they took care of me like family. Based on the work that they did, it shows that they take pride in what they do and won't release a vehicle until its done to their standards. My vehicles took longer than anticipated, but my theory is that you can't rush perfection right?? If you're looking for a body shop, give Oka's a chance, I'm sure you won't be disappointed! read more

I have been to Oka's twice after my car was hit on two separate occasions and both times the repair process was very smooth. However, after picking up my car most recently I noticed the cover to my center console was very loose and wouldn't close right. I called the next morning as soon as they opened to ask about it. The receptionist had me schedule an appointment to bring it in so it could be looked at. She informed me it may be possible to fix it at that time or a later date if parts were needed. When I arrived at my appointment, an estimator(?) walked with me out to me car where we were met by a repair tech(?). The tech took a look, told me what was wrong & asked if I had it repaired before because a part was missing. I stated that I never had a problem with it for as long as I'd owned it until now, but it was pre owned so I couldn't know the whole history. He seemed to take that as an explanation for the issue because that's when they both said "thank you" and walked away. At this point neither of them clearly stated whether or not they could address the issue so I was left standing there with no clear understanding of what, if anything, would happen next. I walked back into the receptionist area to confirm. I was told that the only repairs done were on the outside of my car & that no one "went in there" & that although my interior was slightly cleaned, they "don't do detailing" so they wouldn't have known of any damage. That's it. I'm very disappointed in the lack of transparency. It's one thing to clearly state that they weren't going to take accountability for the damage, but that never actually happened. I was under the impression the issue could possibly be resolved when I made the appointment to come back in, only to be brushed off at the actual appointment. read more

When you're in a hurry and the metal pole in the parking lot seems to jump out at you- you find yourself in need of a new bumper and reflectors. Oka's did an amazing job on my car. Not only were they quick but they kept my updated on my repairs throughout the whole process. To top it all off, they cleaned and buffed an existing scratch that I had on my car (from a different pole in a different parking lot). My car looks good as new. Now I need to just avoid parking lots and poles for a while! read more

The receptionist was very nice on the phone. It seems like appointments just to get estimates on this island is normal here which I have no problem. But to pay $75 for a hard copy of the estimate is RIDICULOUS. Sorry on to the next body shop... read more

Amazing customer service. From the initial call to the day I picked up my car. Helen kept me updated the whole time. They coordinated with my insurance to make sure my car got the right parts as well as the rental car and made my part so simple. They also completed my repairs in less than a week and did a great job! My car looks brand new. They even vacuumed the dog hair in my car! Very impressed and will be recommending them to anyone looking for an auto repair shop! read more

It's a horrible experience when you finish a long shift at work, and think that you'll just grab a quick dinner and go home, only to emerge and find that someone whacked your vehicle while trying to park in the stall next to you. I called Oka's on a Monday to see when I could schedule an estimate, and Helen said they could see me that afternoon. I met with Brandon, and he was so knowledge helped walk me through the process. He emailed me the estimate the following morning, and answered the questions I had very quickly. We scheduled repairs for the following Monday and My Husband was able to pick my truck up on Thursday. The communication was amazing throughout the whole timeline. Helen called every day with an update, along with text notifications about the projected pickup day and if they were on track with the progress. Oka's did a fantastic job, and I'm so happy to be driving my truck again and not having to look at that eyesore. read more

Friendly and professional service. My car needed a new bumper after being in an accident. Oka's did a great job

Shout out to brada James and the boys at Oka's! If I could I'd give more I would! Quality work for an awesome price! Highly recommend for any job big or small they go the extra mile for you! Auntie Helen at the front desk explained everything so well even helped with the car rental details. Called and texted updates and always made me feel like the number 1 client So much Aloha! Big Mahalo for all the hard work! read more