High quality of workmanship combined with excellent communication skills with customers makes for a…read moregreat experience.

I absolutely love this place, if something needs replaced, they'll tell you or give you your…read moreoptions. A very nice atmosphere and cool lounge area while you wait. I's give them more than 5 stars if I could!!

Everybody there is always friendly. Very quick getting my oil change complete. I have been going…read morethere for over 15 years and in that time I have went to 2 or 3 other places and none of them can compare to Mobil 1. I will continue going there for my oil changes.

Over priced $135 to replace 2 tires off the car. Charged for sweeping the door and clean up and…read moremiscellaneous shop supplies

Once again Mr. Tire in LaVale came through. This time it was an emergency. My dashboard lit up like…read morea Christmas tree. I was only a few blocks away. I called and they were still open. I was nearly in tears. I handed over my keys and the service advisor came back. When he handed me the printout, I was stunned, because it was the same thing that had happened to my 2013 SUBARU three years earlier. The SOLENOID had gone bad. Again. After only 20,000 miles. Anyhow, Mr. Tire doesn't do that work. He suggested I get it towed. My son on the phone said drive it home. The advisor at Mr. Tire was RIGHT. I didn't make it home. A $100 flatbed tow later, I was home. The good news? Mr. Tire did not charge me a dime for running the computer analysis. Those guys are great.

I always go to Valvoline for oil changes they're very nice the prices are great and it's very…read moreconvenient

This was a nice clean place with friendly employees. They seemed to do a good job quickly. They…read morealso didn't hound me for a bunch of extra services like Jiffy Lube does so plenty of credit just for that.

I had a great experience with the technicians at the center. I prepaid, so all they had to do was…read moreget my tires installed, pick up my keys and walked out the door. It was quick and efficient. I was in and out in an hour, only because they had to locate my tires, which were in a different area (whoever pulled them the day before, placed them up front instead of where they actually do the replacement). I had to take a brief work call, after I was done, they came over and said I was all done, checked out and went about my way. Several technicians checked on me to be sure I was being helped and check out was simple. "Oh you pre-paid, here's your keys, have a great day". It was even better watching one of the technicians be patient with an elderly woman ahead of me who was counting her change for her purchase (I've learned not to interrupt and ask if I can pay on their behalf, I got chewed out a couple of times and some elderly view it as an insult because they have the money to "pay their own way"!). So he gently waited while she counted out the 0.89 change as part of her purchase. It was precious to watch and knowing that these guys are supportive, friendly and patient. I'll come back every time for tire repair!

Called first to bring my Jeep in for a quick tire repair. After waiting patiently for a associate…read moreto process my service in the computer - her admitting she had no idea how to work the iPad device, asking for help & the tire repair service itself - it was around 2.5 hrs. Quality of service was good, but store associate's should have some clue on how to work the computer to process the requested service.

I got a recommendation to try these folks from two other local businesses. I recently relocated to…read morethe area and have 2 vehicles that had not needed any work done since we arrived here. My wife's car got the dreaded, "Check Engine Light" disaster message last week. I gave these folks a call and said to drop off the car the next morning. In researching online, I found out it could be the Purge Valve or Solenoid. Anyway's, the fine folks at Quality Automotive gave me a call about 3.5 hours after I dropped it off. The total bill was well under what I thought I would pay. They told me this error message is fairly common on our type of car. Again the staff was upfront, thorough and did exactly what they said they would do. I highly recommend them for your auto repair needs. They now have me as a loyal customer.

I brought my car in for a condenser replacement, which was ultimately fixed. I'm a bit upset, as…read morethey cracked my radiator removing the old condenser, and I was charged for it, which didn't feel right to me at all. They had my car almost three days for this repair. The front desk worker, Mark, was pleasant.

This company is Honest, reasonable. I highly recommend them. I have been there several times ZERO…read morecomplaints... For an Automotive place that is almost unheard of,

Excellent service in getting my car inspected quickly. The printed receipt detailed everything that…read morewas done that day, making it very informative.

My wife bought four brand new tires at Sears automotive in LaVale, Md. Because she was told that…read morethere were eight people ahead of her, she agreed to shop in the store while waiting. They waited until they were finished to inform her of the added charges. They took our money and sent her on her way. She did not make it to Cumberland before realizing one of the was showing 17 psi. They asked her how many pounds of air pressure she would like in her tire. After she called me and I told them it should be the manufacturers prescribed 32 psi they miraculously discovered that a previously working stem needed to be replaced. They also told her the best they could do is put a generic stem (not guaranteed) in. She would also be placed behind six other customers. Will we use Sears automotive in LaVale, Md again!?

I was driving to Virginia by way of Ohio and had a tire blowout in Maryland. I was travelling…read morealone and in a slight panic having not known where I was. Being as though I was still 2.5 hours from my destination, the closest auto shop I could find was Walmart, who didn't carry the size tire I needed (19"). They recommended I tried Sears, which was my second stop. Upon my arrival at Sears I was greeting by a gentleman named Rodney, who was, from the start, extremely friendly and knowledgeable. Upon investigation, he informed me that they didn't have the size tire I needed in stock either, and, given it was Memorial Day weekend, they wouldn't be able to get one in for a few days. Given my desperation, Rodney did everything he could to try and help track down a tire so that I wasn't stranded. He made a few calls and truly went above and beyond for me. If it weren't for Rodney I wouldn't have gotten to where I was going. He deserves the ultimate praise for his kind heart, diligence, and superior customer service skills. Sears landed a gem with him!