I called to see if this location is really closed. after several rings, someone answered. I could…read morenot understand him at all. I asked if this particular location is open and again, he talked very garbled. I asked him to repeat, and I was able to decipher him saying the place is open. if they cannot speak where I can understand them, I'm not giving them my money or trusting them with my car!

Damien, the manager at the Menomonee Falls - Pilgrim Rd location was the most unprofessional,…read moremisinformed individual I've worked with. Through much research it seems the regional management isn't any better. Stay away from this group!

Do not come here for an emissions test. We went in for…read moreemission test. They tried to run test but had a problem with the instrument and moved us to another stall to to complete the test. When we went to leave the brake and abs idiot light were on and could not be reset or shut off. Had to spend $160 for dealer to read error code replace fuse. Manager/owner insisted nothing they did caused the problem and became hostile and threatening. Had to roll up window and drive-off. This is not a place for seniors to do business, unless they are prepare to deal with bullies.

Service has really declined. I went there today and watched while a guy walked around the shop…read morelooking at me and never even opened a door despite having no cars inside. 10 minutes later I just left.

Service is always good fair and reasonably priced and done on time…read more Best place for tires in the area

Excellent service at a fair price. I have been taking my 2 cars there for several years and have…read morenever been disappointed. Ny last trip they replaced my front rotors which I thought would be expensive. When I got the bill I found they covered the rotors and installation under warranty without even talking to me about it. On another occasion I had a loud rattle only when the car was cold and they found the problem that only required bending a metal bracket near the tailpipe. Very inexpensive fix and the noise has never come back. I am a 100% satisfied customer.

Whether getting the $5 drive through wash with no interior cleaning or the $20 Platinum with full…read moreservice, River Falls always does a quick and thorough job! Excellent service and and an excellent job.

Fast service. Pull in, go sit. They change your oil and top off fluids and check the wear parts…read more Always satisfied with the service. You can have your emissions checked here too. I will be back. Free car wash with every oil change.

I received an oil change on 7/10/25. They overfilled my oil causing engine, turbo and exhaust…read moresystem damage in my Hi Output turbo diesel, 2018 Ram 3500 Dually. They caused over $28000 of damage. They have done nothing. It has been sitting at Russ Darrow Chrysler Dodge Jeep Ram for almost 8 months. They stopped responding to emails in October 2025. This is unacceptable. I recommend going anywhere but here. They lack integrity and are less than amateur at customer service. ​

Terrible. Try to up sell you in everything. Didn't put my oil filter on tight so oil leaked…read moreeverywhere. Avoid at all costs.

Brought my car here to get looked at. They were very thorough and even took pictures of what was…read moreneeded. 10/10 recommend.

I just stopped buy the place to check them out because it nice to have options for automobile…read morerepair and because it's a jungle out there. I didn't have any auto repair work done and my average review is biased on talking with Bruce and chuck to get a feel of the business. The place is nice and clean for a repair shop that is not a fancy dealership. There is some hands on displays to better understand how components on your vehicle work. The customer area has lots of visuals on how vehicle systems work to educate people. Overall I had a good feeling after visiting the shop and will file it in the back of my mind as an option for future options. It never hurts to just explore options even if you are not buying anything at the moment. If they treat you good while not spending a dime with them you probably will be treated good when doing business with them.

I drive 25 mins out of my way solely on the quick oil changes and more importantly the helpful and…read moreincredible staff!

DO NOT take your car to this location…read more We got an oil change on 8/29, noticed a leak on a rainy day so we took our car back in on 9/14, then on 9/16 my engine cut out completely while I was driving. THANK GOD I didn't have any of my 4 young children in the car or I wasn't on the freeway where we could have gotten hurt or hurt others. We got our car towed to Engine and Transmission Exhange who said our oil was BONE DRY and our engine is ruined. It would cost us $11,000 to repair. Also, during the oil change on 8/29 the tech could not find where to put the dipstick back and dropped it into the engine compartment then after finding it just quickly shoved it back somewhere and moved on. We filed a claim with valvolines and Shawn the manager was rude and TERRIBLE with communication and his customer service. He denied the claim which is very obviously due to their negligence. We are now proceeding with legal action.

They are amazing! I had a bolt in my tire and Fred helped me get it fixed right away. I even had a…read morewarrantee on the tires from Tires Plus- so I only paid for labor. The quality and service is above and beyond what normal shops are. I recommend them 100%. Thanks guys! My car feels great!

I made an online appointment on Monday for only an alignment on the Friday of the same week at 8am…read more I get there at 745 and and the man at the desk says "if you made the appointment online and don't have a confirmation of appointment, I won't be able to get to you until next week." I then received a email at 810 saying my appointment was confirmed, after I had already made my way to work. Waste of my time and poor business procedure. Do not recommend.