If it weren't for the nurses there, I would have had a horrible experience…read more There was one male nurse at night that found I pooped and he gasped in disgust. Was such a humiliating experience. The nurses carol , Fil and the whole Filipina gang warmed my heart and really helped my recovery.

Excellent rehab care. The hospital's garage, however, is terrible and gives the hospital a bad name…read morefor the way it treats visitors. Sutter needs to get a new contractor to run its garage NOW. The payment machines often don't work; once when I pushed the "help" button the person who responded literally YELLED at me, saying that I'm doing something wrong, but what I needed to do was very unclear. One time they charged me $29 instead of the $14 that I should have been charged; another time the machine did not give me a coupon to use to exit the garage so I had to use the dreaded help button, again; luckily I had a receipt for my payment at the machine. The garage contractor apparently doesn't care about this terrible service. I've discussed this with the hospital staff, who shrug and say that they receive a lot of complaints like mine from visitors.

I was transferred to Lawton Skilled Nursing and Rehabilitation Center from UCSF, and I was highly…read moreimpressed by precise coordination among the Center's staff, by professionalism of nurses and CNAs. Their care for very old and very sick people, some left unresponsive after strokes was full of humanity. I spent at the Lawton Center 2 weeks and all my requests were met with such willingness and smile that I wanted to ask for something else just to see this expression of kindness and benevolence. I would easier trust my own mother to them than to myself, because they were really SKILLED. I asked my friend working in the medical field how such good work of personnel could be achieved? She answered that it could be only the result of responsible supervision of the attentive bosses. I met Lawton Center's Administrator Dan Daly and Director of Nursing Natasha Daragan, who WERE responsible for their crew's coordination and hard work. They themselves are watching everything like hawks and it shows. I appreciated the work of physical therapists who helped patients as a team and individually. The case worker Rudy also was very helpful in complicated and nerve-wrecking dealings with insurance. Absolutely fantastic was CNA Sheryl, who was not only superbly professional, but personally very kind. The society which cares so much for sick and elderly is a pinnacle of civilization. Thanks God that America still has this island of humanity The only bad side is that food is too good for the people who want to lose weight. Tatiana Menaker

I rarely leave negative reviews, but this one matters…read more I was referred to Lawton Nursing & Rehab after a major surgery and confirmed with both Cigna and UCSF that they were in-network. Lawton's staff flat-out refused to even check or speak to the insurer - instead, they rudely denied care and hung up on attempts to clarify coverage. When you're recovering from a serious procedure, this kind of treatment is not only disheartening - it's dangerous. Patients deserve empathy and basic professionalism. Lawton failed on both counts.

Very disappointed. It was clean (I'll give them that) but therapy was less frequent than promised…read moreand they frequently had both PT AND OT together doing 1 session rather than 2 separate sessions. Although they billed for 2 sessions. There were no clocks or calendars provided in rooms so it is very easy for patients to get confused. They only provided 1 dose of medication at discharge so we had to go through a lot of stress to get the dose for the next morning. The only medication my sister was taking was for seizures (very important) so we had to spend hours trying to get more meds (on a Friday night). To add insult to injury , my sister was discharged on Oct 3rd. We only received a phone call from Home Health on October 25th. Home health stated they received referral October 23rd. That's unacceptable!

my boyfriend has been to this facility twice now and they have helped him tremendously recover from…read morehis injuries and get back to health. The facility is clean. Everybody is friendly and kind. We recommend this rehab facility to anyone. Thank you to all the staff.

Between a 2 and 3 star review. My mom-in-law was here for about a week after a hospitalization. We…read morewould never place her here again. They are very understaffed and that's probably demoralizing the care team, and it shows in the way they treat their patients and patient families. Dont try to call the nurse stations, no one ever picks up and no one returns voicemails - their staff even said to us that vm won't be returned. Any time we asked a question of the care team, when we could hunt someone down, they didn't know the answer and gave us a blank look. I was speaking with one nurse and he ignored me and was filling out a form for someone else the entire time. You have to REALLY go in person and demand attention and advocate for your family member's needs. For the week she was there, one of the two elevators was down so we took the fire escape stairs (which staff recommended) since the only working one was SO slow. Obviously the patients can't take the stairs so the worst part was it meant there was no access to the whole 6th floor - which is where the physical therapy/rehab space is!! So ignore their pics of PT equipment and the pretty glass roof and view, it was blocked off for all the patients! It also meant they canceled all the communal activities! Also the food is terrible, so mom barely ate anything the whole time she was there. We visited every day and never saw veggies, and saw plain hotdogs (no condiments) and tots, dry gyros, etc., and cheap fake extremely sugary "fruit juice". Nothing healthy at all.

My grandfather was not properly taken care of. It is a run down facility and I would not recommend…read moretaking family here if you need anything more than the bare minimum. When problems arouse there was a prolonged delay in treatment, not enough nurses+CNAs to patient ratio and the CNA/students use patient rooms as their storage. If your loved one has dementia, do not take them here. They will not get the assistance they need for daily living. I will say Remy (nurse) and Ray (cna) were absolutely amazing and the only good thing from this facility

In 2014 to 2015 I spent 3 plus months at this wonderful hospital recovering from a broken back,…read morebroken ankles etc. The staff cared. The doctors gave all the attention I needed. The nurses and nurse aids helped me with everything. I couldn't go to the bathroom since both ankles had been broken. They took care of me. They have a wonderful pool that I used for physical therapy and occupational therapy. The farm has goats and I was able to visit it on a wheel chair and later on a walker to get around. The staff was from all over the world Indians, Americans, Chinese. It was as diverse of staff as the wonderful city of San Francisco. A true reflection of our great city diversity. I am forever grateful to each of them and this amazing institution.

Laguna Honda Hospital and Rehabilitation administration accepted my mother into the facility and…read morethen said a few weeks later, she didn't require the level of care they offer... and perhaps a different type setting could be arranged. It turned into a nightmare of months trying to figure out what they were going to do. So many things were made difficult through this administration including now being able to visit my mother. The Sheriffs Department almost always helps to make that as difficult a process as possible. They can't find you in the system, have you been here before, we've had IT issues, missing information.. ... we need to process you again, take your picture again.... Your picture doesn't match. They have "suggested" visiting hours for the hospital and wouldn't let me visit my mother and take her needed items on 04/05/25 at approximately 8:00 am., I had other things to do that day as well and my mother had swollen legs and feet, I bought her shoes to accommodate this issue because a couple days earlier a blood clot was found in her left leg after her Dr's appointment at SFGH..... I NEED THE SAN FRANCISCO SHERIFF'S DEPT, AND LAGUNA HONDA HOSPITAL TO GET IT TOGETHER.... STOP CAUSING ME UNNECESSARY GRIEF AND MAKING IT DIFFICULT FOR ME TO SEE MY MOTHER, IT'S NOT A JAIL THERE ARE NO PRISONERS AT LAGUNA HONDA HOSPITAL... It may be difficult for you to ADAPT...

Guys, you have a pelvic seat, and if you jam up those muscles, then doing things you've probably…read morenever had to think about before, like peeing, can become painful. Urologists know absolutely nothing about this, so if you've struck out with them, go immediately to the Pelvic Health Rehabilitation Center. I did, and after a few sessions Kira had improved my mental and physical state, through physical therapy and exercises she taught me to do at home. She's warm and sunny and will make you feel a hundred percent comfortable and relaxed, which happens to be the therapeutic goal here too. Kira actually doesn't claim to be a miracle worker, but she sort of is.

I highly recommend this center and especially Tiffany Ai Lan Vo and Lauren Rogne. I suffered from…read morean overactive bladder and was on medication for years before starting physical therapy treatment. I decided it was time to charge of my life. Between Tiffany and Lauren, they recommended exercises while undergoing physical therapy treatments. Over the course of one year, I reduced the mg and frequency of medication to zero. They are both compassionate, easygoing and patient. I asked a million questions!!!! With their assistance I was able to control my urine, eliminate the accidents and gain back control of my life. If you have issues, they have answers!

Been to many of these care facilities to visit elderly family members in the past and this one felt…read morenicer. Not the hardware but the nurses seemed to care which was nice. I saw my aunt was relatively happy and relaxed which is a good sign.

I spent 1 night there and signed myself out. No private rooms, three people to a room, beds…read moreseparated by a thin curtain, patients screaming all night, waited hours after pressing "nursing call button". Was there post hip replacement surgery, arrived in the morning and never saw a physical therapist entire day.

My mom stayed at San Francisco Health Care Nursing Home at Grove until her passing…read more I am so grateful to all hard working, compassionate, and attentive staff there: CNAs, nurses, physical therapists. They were taking a good care of my mom. The building itself requires some renovation: all facilities are quite old (this is why I rated it 4 stars).

My brother was discharged to an unauthorized person and a person that was pretending to be his son…read more The lady that took him have been warned about my brother. She was a person of interested that pretending to be his caregiver. However, she is not a real caregiver, she was taking all of his money and causing him to be sick. This place do not care about their patients. The communication is bad, the staff do not communicate with each other. They never inform the people at the front with any information. I had to drive always from Vallejo to be informed that my brother had been discharged. When in fact the front desk worker had no idea or been informed that he had been checked out. When I visited my brother I heard the patients complaining about the services they were getting. It's unfortunately, that a place like this is one of the worst heath care facility in San Francisco. Whatever, happened to the confidentiality of the patients? Beverly Al-Kareem 415-368-3297 cc: The Mayor's office of Aging The Attorney General Office The Media

The team here is wonderful! I had been to three other physical therapy offices for several rounds…read moreof PT after having surgery to repair the torn ligaments in my shoulder. They all failed to complete my healing and help me find my full mobility again. The last place even just dismissed me at the end, saying that was all that could be done and to just go get a cortisone shot. They were wrong. With the help of Jona, and also Tim, my shoulder is making a full recovery. It's taken over a year this time, but they never gave up on me and my healing. I am already able to be more active, and I will soon be able to participate in activities, like tennis, that I thought were never going to be possible for me again. And, the whole staff is kind and supportive, so that I truly enjoy my weekly visits.

I visited Golden Gate Physical therapy for months to help me manage a hip joint issue that was…read moregenerating a lot of pain and discomfort. The support and guidance provided was outstanding and I have been able to completely recover and also learn how to manage the issue if it had to re-present itself. Patty, my Therapist, was amazing, patient and kind throughout the process and helped me adjust my therapy based on my time availability and other health related issues, making it easy and simple while very effective. Other staff was also very helpful, kind and efficient. I would definitely return if I shall even have the need again in the future!