I am a former employee the entire environment is catered towards people who don't do their job, there is no communication between any of the supervisors or office members, the pay rate is low and when it comes to raises they refuse to give them out or give some excuse that does not pertain to the work you do as to why they can't give out raises, they fired me after giving me a single write up and told me they would train me which never happened so overall Ohio pools and spas is not a good company to work for l would recommend other jobs that will treat you better and value you and your time more than they will. read more

They never answer the phone and take forever to return the call. I ended up driving there and they were absolutely no help at all! Sad thing is i have been a customer for years! read more

We've been attempting to get a pool heater fixed. It took three weeks for the original appointment. Within two days it died again. They have been out a few times and admitted they did not know what was wrong with it. The manufacturer advised it was a gas issue. We had the gas company adjust the line and it died within five minutes. So, we've wasted a whole pool season with no solution from Ohio Pools and Spas. Communication has been terrible, it's all through text. We've left messages and barely gotten a callback. read more

We purchased our hot spring hottub in January because we wanted a dependable product, not someone else's problem with a used product. Boy, were we wrong!!!! They have been out to service our hot tub atleast 8 times replace everything except the shell. And now with the weather warming up we had a 3-week wait. They came while we were on vacation and when we came home it was broke again. We thought that HOTSPRING was top of the line. I wish they would take this LEMON back and replace it with another product. It is currently waiting to get it fix! We haven't been in our tub for over a month! read more

Have been trying to contact the service department since Oct 31, 2023 for service for a leaking spa. I left a message and they didn't call back, I have to call them on 11/2 to follow up on my call. I get the answering service again and they promised to call me back and I was put in a que in the position in which I called. For a second time, on 11/7 it will be a week. This is simply irresponsible and unprofessional to not even make a call back with an explanation and set a time where service will be preformed. zero customer service because it appears they don't care otherwise they would have done their due diligence and at the least made a call. Either the answering service is incompetent or the service dept is. read more

Nice job on installation and setup. Walked me through everything. Spa took long to get due to COVID but they kept me informed and were able to accommodate as soon as possible read more

We purchased a refurbished spa and had a few problems with it keeping heat. After a few times coming out, they sent a man named Jared Wagner out. He was the best! He immediately knew the problem was a heater relay board. He had it fixed in about 15 minutes! He was such a nice , knowledgeable guy. I recommend him! read more

I tried getting a quote by clicking their online link for quote request which makes me send an email to sales. So I repeat the information from the first quote request and ask how much. Store manager responds a month later saying, oh he was on vacation and how can he help me. I explain I want a quote. Next email, no quote and only some general info I didn't ask for because I could see it on their website. I repeat please provide a quote. Next email says thx for your inquiry, and just let them know if I have any questions....just one, HOW MUCH??? Still no answer. I ended up buying elsewhere. Not a very good experience especially with a manager. read more

I've had excellent service from Ohio Pools & Spas. Purchased a swim spa from them and they made the process very easy from start to finish. Always willing to answer questions or help out. I'm a bit surprised to see some of the negative reviews because that's completely the opposite of my experience with them. I wouldn't hesitate to recommend them to anyone. read more

Dealt with Ohio Pools and Spas - bought a hot tub which cost several thousand dollars, Hot Springs. Told by salesperson one of the best. Since have had several problems with spinners on jets falling off. Getting decent service from this company is next to impossible. Husband went to Lyndhurst store to ask for replacements and salesperson just keeps saying WE are the only people who have ever had a problem with this tub. Not so - I have looked up several reviews on this tub and many people have had issues with leaking or jets. The hot tub is under warranty - so if we are the only one's having trouble - then they sold me a lemon . Getting service from Ohio Pools and Spas is very difficult - they often do not return phone calls and the Lyndhurst sales people are only talkative and friendly when trying to sell a tub !! We bought in the neighborhood because we thought support local business and get better service. Not So !!! Buyer Beware ! read more

So disappointed! Paid in full for a replacement cover on 9/30/2020 and was told it would be 6-8 weeks to get in and then another week or so to schedule install. Have had to beg them for updates. A manager actually told me I must have misunderstood the delivery date commitment ( GIVE ME A BREAK). It's now 1/15/2021 and still no cover nor have we heard from them since November. Horrible service. And I guarantee it will be blamed on COVID backups. Would NEVER recommend them. read more

Bought a hot tub 5 years ago and up until now, always had good experiences with this business. However, recently I noticed the hot tub was leaking. I called and explained that there seemed to be a hole at the bottom that was intentionally there but wasn't leaking before and also the jets on the opposite side seemed weaker. I put some putty in the hole and called. They advised me I should have it serviced so I made an appointment, waited all morning, no one showed up. Next thing I see a card on my door that they were there. No message on my phone though and never heard them. Set up another appointment. The guy came and told me that on my model spa, a Rhythm, it is designed to have these holes at the bottom for air intake and that the whole company had gotten an email about this. You would think someone would have told me that when I called so I wouldn't have had to pay for service. But nope. Also, I was told service would be $90 per hour, but turns out it's $90 to show up plus $90 per hour. The guy removed the putty I had put in the hole and fixed they valve that controls the water fall, which was damaged when they previously took my spa for service. I offer to pay him, but he says he can't take payment and I will get a bill. Fine, a month goes by and no bill, but then I get a call saying we really need to collect payment for this service. If you want to get paid you should send or email someone a bill. So I call and give them my credit card over the phone. Three days later it is still not charged so I email asking for a receipt so I know what the charge was. He emails me a receipt and I think we're good. Nope, a month later I get a bill in the mail with a FINANCE CHARGE added! Since when does the customer have to babysit the merchant to make sure they know how to collect payment? The finance charge just took the whole mess over the edge for me and that is why I am leaving a negative review. Seems like the service department and the billing department have no communication with each other. I emailed about this ridiculous service charge, but got no response, so now I will have to call AGAIN to get that removed from the bill because I am NOT paying them MORE because of their incompetence. read more

Love Ohio Pools and Spas. We have had hot tubs since 2001. They have been honest and prompt in their service and reliable in their recommendations. read more

I cannot say enough good about Ohio Pools and Spas in North Canton. No matter what my question about pools and spas, they have always been able to help or order whatever I needed. I have bought hot tubs and sent my own children there also to buy. And although they did not install my in ground pool, they have always helped with all my concerns!! Thanks and Happy Holidays!! K. Donohue read more

So, I don't feel that I was told the correct pricing by Chris when I called about my hot tub repair . I thought I was told it was $135 for diagnostic and $70 for my part and labor. He was clear it could be worse than that if its not the simpler of the two fixes for my problem. One being a new flo switch, the other being a new motherboard. The person that came out was very professional and courteous, said I was fortunate is was the easy option for my fix and was in and out in 15 minutes. I asked if he needed my credit card and was told it was all done through Ohio Pools and Spa My surprise came when I was charged a lot more than quoted. When updating my info at the time of the service appointment I gave an email, but apparently it didn't get entered correctly so I learned an invoice was mailed to me. The people I talked to on the phone were professional. When I mentioned that I would dispute the charge with my bank, I was told I was being unreasonable to assume any service call wouldn't include labor. I explained that I thought that was part of the "part" total, I googled the part and knew what I could buy it for, so I assumed their cost is a lot cheaper so the $70 was part of the "Kit" part for parts and labor. The lady on the phone turned demeaning in making "examples" of getting appliances fixed etc. and paying a "labor" charge. This change in attitude came after saying I would dispute the charge with my bank My solution was to take a refund, but they would "lock" my account so I could never do business with them again. As they have the monopoly on parts for my Solana hot tub, I may be out of luck. I can say I know of two friends that are using income tax money to finally get spas. I will do all in my power to have them buy the big ticket item somewhere else. Once again the repair tech was professional and courteous. If you do get a quote for service, make sure you get it all in writing. read more

Getting service from them is impossible...They don't answer their phones and don't return calls. Spend $10K on a tub and cannot get them to call you back! Bullshit read more

Ohio Pools strikes again - paid the in excess of $250 to "winterize" my hot tub. Returned from South Carolina last week, opened up my hot tub, surprise now leaks. Let's see how if they respond to fix the problem. Hell - I could of screwed this up all by myself without paying the "experts". read more

We purchased our hot tub over 16 years ago and have been extremely happy with it. The staff at the Mayfield Hts. store have been great helping us maintain our tub and giving guidance regarding what chemicals to use. read more

Ohio pools has come out to the house numerous times this summer and each and every time I realize they do whatever they can to pad the bill 3 or 4 times more than what things should cost. Example light bulb went out so they charge an $80 service call to come out and look then another $80 plus parts to change the bulb, then they forget the seal which turns out to be another service call at $80. Then a month later bulb goes out again and they want to charge another $144 because it takes another 2 trips. REALLY???? Hundreds and hundreds of dollars to change a light bulb??? This is just one example, they did the same with the heater and a little plastic piece they needed for the slide. Long story short, thousands of dollars went to them this summer and most if it was due to the fact they make a one trip project into 3 or 4 and bill you for each time. I told them NEVER again!!! They just lost our business forever due to excessive trips and excessive billing. If they don't bring the right parts to a job that they know will need those parts, the customer should not be billed for multiple trips because of their negligence. read more

After a mechanical failure to my hot tub resulting in no power at the main console, despite having electricity being supplied to the unit, I called the service department of Ohio Pools and Spas to submit a quote for repairs (where I purchased the tub). Was informed that no technician would be available to look at the tub for 2-3 days. With outside temperatures below zero and unable to heat the tub in its current state, I was forced to winterize the tub to prevent it from freezing. (At this time, no leaks existed). When the technician arrived, he stated that he could not work on the unit without water and left after stating that for 550.00 and a tub was full of water, he could later pick up the tub, return it to their shop for three hours of diagnostics and then return and setup the tub. So, the night before scheduled to pick up the tub, the tub was refilled, despite not having any heat and the outside temperature still being being below zero. The technicians arrived, immediately drained the tub, and returned it to the shop. A week later, in addition to the 550.00 service, the replacements of a heater, frozen water pipes, foam and the wood (at hot tub base) was needed, along with 9 more hours labor - cost jump: 550.00 to 2300.00. The service department was contacted to see if this estimate could somehow be reduced. The only optional item was to reuse the wood base board. OR for 250.00 (my expense) they would dispose of the tub. Three weeks later the tub was ready for return, and while sweeping the site. it was noticed that the waterproof conduit on the electrical whip was sheared in two. The technician later confessed to breaking this when it froze. The tub was returned with broken side boards, a broken front access door, expanded side panels, severe scratches, and a damaged interior electrical panel door (where the screw was over tightened and pushed through its hole). Also the interior insulation was wadded and crammed into the unit haphazardly. AND Original symptoms still exist. read more