I've shopped A LOT at this store (spent over 20k the past year) remodeling a two-story house in…read moreGalena. While I'm pretty knowledgeable about most things when going in and making a purchase, I've found that many of the staff here at this location are not. Recently we had some blinds cut as we finished up our remodel and the first batch we had cut was by a very experienced staff member and his cuts were perfect. The second time we went back a different guy cut the blinds (we had to find the boxes for him, he didn't know they even had the product and told us they didn't have them, until we showed him where they were). When he went to cut the blinds he told us he didn't use the cutting chart with the machine and just eyeballed them according to our measurements. Guess what? We had to return three of them because his cuts were so far off they didn't fit our windows. His cuts were also extremely sloppy, jagged, crooked, etc., and yet this guy worked IN the blinds section, so he had no excuse. Another time I was in the tools section and asked the associate assigned in that section about a masonry blade they had in stock. She was utterly clueless. She had no idea what a masonry blade was or what it would be used for. Basic stuff. Obviously no training, yet this particular associate (a middle-aged woman who I know has been there a long time having observed her before numerous times), couldn't tell you the first thing about the blades in stock. She was like huh? And walked away. I've also noticed that when you are in the electrical, plumbing, lumber, and tool sections, do not expect any help unless you are willing to wait in line at the front desk or pro desk. I've personally seen associates in these sections see you in an aisle and do an about face and walk down a different aisle to avoid a customer who may have a possible question or even avoid greeting them as they passed. This is not an isolated incident as I've observed this many times. In the tool sections (the highest profit section of the store) you almost NEVER see associates in those aisles. They should have someone their constantly. It's almost impossible to find associates in that section unless you go to the pro desk and request it. Considering everything is locked up in cages it's a major pain. When i worked for Home Depot 20 years ago as a high school and college student they were firing the associates at stores across the country (order came down from HQ), for associates that were observed avoiding customers, etc. They need to start doing this again. I also know where the break room is in this store having been a former employee years ago and almost every time I'm at this location (the breakroom is just off the lumber area), you can hear all the associates in the break room laughing and jabbering away. Why aren't they on the floor working? Again I've observed this many times at different times of the day. Like were talking groups of people not just a few people on lunch or 30 minute breaks. Are these folks getting paid to just sit in the break room for hours on end? Seems like it. Inexcusable. If HD HQ knew this, heads would roll.

purchased a gas grill and had Home Depot assemble it. when we got to my SUV found that the two…read moreside tables did not fold in. Billy and Austin got tools and removed one of the sides. they were then able to lift it in. would not take a tip. great job above every day service!

Every tine I have shopped here I am always impressed at how organized and neat everything is with…read morethe amazing amount and selection of hardware they have. The staff is always very friendly and helpful. If you are having a problem finding what you need at other hardware stores, I recommend you check out the Hardware Exchange.

From the owner: The Hardware Exchange True Value is a hardware store in Delaware, OH, that can meet your home…read moreproject needs. Our paint department proudly carries PPG paint to keep your home looking fresh. Our paint store also has what you need to make the job look professional. Working on infrastructure? Our experience with electrical and plumbing jobs makes us a good choice for individuals and contractors. We help make sure you get the right materials and offer suggestions to those who need them. We still offer many services from the good old days. We repair windows and screens, make keys, and repair hand tools rather than make you buy a new one. Stop today and see why we've won the Delaware Reader's Choice award for hardware stores multiple times.

Nice location but they didn't honor a coupon on their website. Everything checked out on the coupon…read moreas far as in-store purchase and expiration date but it wouldn't scan. So he just said sorry and I said I guess I'll put it back. There was no reason that coupon should've worked. I'm not sure why he didn't honor it, but I won't be back. There are other Ace locations that have better customer service.

called to see if they had Floods Penetrol before I drove over, they said they did. When I got…read morethere, they did not. So I tried to find out who I talked to and no one would admit they did. No apologies, so I laid into them, the assistant manager told me her employees make mistakes because they are human but no apology, I laid into her, she called the police, I left.

The staff was just exceptional. They really knew their plants. The variety and inventory was…read moreoutstanding. The checkout experience and the staff helping to load your car was amazing. Such a wonderful nursery experience and the prices were great. I will certainly be back to this location, I can't tell you how wonderful my experience was- kudos to the team here!

The indoor plant selection is fantastic. We purchase Corinthian wind chimes for ourselves and as…read moregifts. These are the most beautifully tuned chimes we have heard.

I'm so happy there is a good native plant nursery!! Everyone was so helpful and helped answer my…read morequestions. The plants were reasonable priced and healthy.

New ownership, same mom-and-pop vibes. Still wayyyyy out there man, but lots of plants and helpful,…read moreknowledgeable people working there. GET YOU SOME COMFREY PLAYA.

I was supposed to have a couch delivered to my house yesterday. When it arrived it was damaged. It…read morewasn't like the damage was unnoticeable, I saw it the minute the back of the truck was opened. There was also only one delivery man, it would have taken two to get it to my place. I had the third party delivery man take it back to the store and I called the store. They said that they didn't have another one of the couches that I wanted, but the Morris Road store had more of them and have one delivered today. Needless to say I gave them all day to deliver it and it never showed up. I called the store and they said, oh sorry our driver didn't show up so none of our deliveries were made. Do not count on any good customer service from this company. The fact that the original couch wasn't looked at before loading or it was and it was delivered any how. They are not going to keep you in the loop on changes in delivery either. Absolute lack of customer service over two days from two different branches of the same store. If you choose these stores good luck!

First of all my complaint isn't necessarily about this location. The people there were friendly and…read morehelpful throughout the sale of my couch. But I've delt with several locations over the passed four days since I purchased the thing. Delaware didn't have it in stock fine. So they had it sent from the Columbus store (I live in Marion) so I had to pay a few more bucks for delivery. Not ideal but also fine. Delivery was scheduled for Tues. (Yesterday) So I waited all day for the delivery with not so much as a phone call. We called them to find out what happened and their driver just decided not to show up to do it. And they never bothered to call us. Rescheduled for the next day (today) SAME SONG DIFFERENT VERSE!!! another whole day wasted because these losers can't staff their business or be bothered to call an inconvenienced payed customer. THEN another branch finally calls me and tells me all of this and has the F@cking audacity to tell me to pay some shady cash only delivery guy out of my pocket. I should have been offered a refund on the delivery fee and maybe even a bit off the order after this bullshit not asked to shell out more money. F#ck American Freight

The coffee is mid, the prices are ridiculous, and the staff is not friendly or welcoming…read more I paid almost $8 for a small iced latte, zero eye contact from the barista, it took 15 minutes for three people to make it and the place wasn't even busy.

I had a lavender latte that was made with expertise! My husband liked his cold brew. The muffin was…read morefresh and egg bites were good. Most of all, the atmosphere was the best. What girl doesn't love morning coffee with a small boutique for small shopping!

The workers here are very helpful and knowledgeable. Pricing affordable and the store is well lit…read more I notice the employees seem happy to be working there. I used to think of HF products as low tier. I am finding that HF has done a lot to improve product quality. Lifetime warranty on Pittsburgh Products.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.