I want to commend the staff at Joseph Volkswagen for being the only place that I trust to work on…read moremy car. Whether it's for a routine oil change or more extensive work, I know I am in good hands. The service team is timely, dependable, honest and incredibly kind. This is the only place I will take my car to have work done and I always recommend this location for anyone car shopping. And I feel this way because of the incredible staff and team. On Saturday morning, 5.30.2026 I was preparing to leave for a trip to Chicago and hit a pothole, leaving me with a flat tire. While waiting for AAA, I was in a panic and called the service department. I asked to speak to Reggie Foote as he has previously been extremely helpful. He confirmed that they had the tire in stock and assured me that if I could get the car to him by 11:30 AM, he would have a new tire put on my car. My encounter with AAA turned into quite the debacle as it took them several hours to fail at putting the spare on and then towed my car to Joseph Volkswagen. I arrived VERY close to the 11:30 AM cutoff. Reggie and his team agreed to stay past working hours to make sure the new tire was taken care of so I could get on the road. While waiting, manager Steve Gaddis and customer service rep Betty Jean Southall showed me incredible grace and kindness. After hearing about my ordeal, they offered me lunch and something to drink. From sales to service, the team at Joseph Volkswagen is the BEST and I am incredibly grateful to the kindness that they have shown me - every time I step into the building. I hope they know that they are appreciated and valued because they go above and beyond for their customers.

This has the best ever service department!!! The entire Joseph Volkswagen team has always taken…read moregreat care of me and my little zippy car!! Thank you for consistently amazing service!!

Patrick and Steve helped me through an unexpected car buying experience and were great! Steve was…read moreunderstanding and calm and I so appreciated his help!!

I was told they would buy my used car for a decent price. I drove 2 hours to find out the answer…read morewas NO. I'm so p.o.ed right now it's not even funny!!!! Don't do business with these liars!!!!

We were looking for a cheap and reliable car. We checked out the cars at Cincinnati autohaus and…read moremanaged to find an absolutely perfect car. Well maintained, clean, even all the little bells and whistles still work. It needed a new battery, which they threw in for free. When you buy a cheap used car, it's a gamble. We were grateful that Faleh was upfront about the risks and didn't pull the "used car salesman" stchick.

Faleh and Cincinnati Auto Haus literally saved my life last week. I had a wobbling steering wheel…read moreon a Saturday night at 7 p.m. I was back in Cincinnati for a short visit. Faleh immediately and kindly assessed the situation over the phone and opened the shop on a Saturday night to fix the problem when he realized it could be serious. (although he had a prior engagement and plans with the family) My car issues turned out to be a threaded tire with a worn out belt. If it weren't for Faleh I would have either had to stay another night in Cinci or driven with a damaged tire with detrimental consequences. If you need a car or if you need to get work done on your car, do not think twice. Go straight to this place. Faleh and the team will honestly assess and address the issue. Great service. Reasonable prices. They go out of their way to help if they can. I just can't say enough good things about Faleh and the team at Auto Haus. HONEST Genuine Esperienced Service. Thank you, Thank you, Thank you. Thanks again for everything. And God bless you.

Kemon was a fantastic salesperson with a great attitude towards helping me get into my XSE van. It…read morewas a pleasure to have him helping us with this. Process. Thank you

Kemo it was great to work with get me In-N-Out fast transaction speed all around was great serviceread more

Ray was very polite and professional and helped us get in a car the same day. We bought a 2017…read moresubaru outback and had some bad experiences with other dealers in the surrounding area but were pleasantly surprised with the staff's attention to detail and kindness. A month or so later, no issues at all with the car. K.C. helped us with our financing and spelled out everything in simple terms and walked us through our options. Will definitely be returning in the future for our next vehicle.

Good service, I bought my car here years ago. I was only in for oil change. Fast service with an…read moreappointment. The staff nice, friendly and they are like a family. Bonus as you can see from picture , sweet pooch keeps you company while you wait.

I was looking for a certain kind of truck for a while and the only place I could find one was at…read morethis car lot. However the owner was out of town and he worked with me so when he got back I can check the truck out and go from there. A very impressed with the selection he has he probably has at least 25 cars on his lot and they're all good quality cars at a great price. Well I drove the truck and I fell in love with it between me and him we worked on a price . One of the big things are very much impressed me is he still behind his word on a couple things he said he was going to do after I bought the truck. About it took it home drove it for about a week and brought it back to him for him to do a couple things to it. So for that he's a man of his word and I'm very much honor somebody like that. There is also a car lot across the street and there is also one to the left of him but if you read the reviews they do not have a great selection like he has or great customer service.

Highly highly recommend doing business with Lo! He went above and beyond doing everything he could…read moreto make sure everything went smoothly. I needed a U-Haul last minute, called him earlier in the day, and he had something ready for me when I came in to pick it up after work. Lo was transparent with pricing and worked with me to make sure I got the best deal possible, even offering to be flexible with my return time. Great guy who cares about people!