This is the picture of pure negligence! Mark Sweeney…read moredealership literally almost took my life and that of 3 other innocent drivers by allowing a 22 year old, without insurance, to "test drive" a muscle car, according to the police he was driving more than 120mph. Flipped over a construction was into incoming traffic, hit another car then landed on mine. Gratefully everyone lived, but since the driver was uninsured, I had to pay $1,000 deductible, miss a week of paid work, total car loss. I met with the dealership, no lawyers, just asking them to do the right thing and minimally compensate the loss. Radio silence, they take no responsibility, will not even call back my insurance agency. Now I have to buy a car and deal with the long term impact, I have to drive for my work and have yet to get on a highway. There are lots of family owned dealerships in Cincinnati, the competition is steep. I recommend Wyler dealerships. I told them the situation and they have offered to help me find a safe option when I am ready to fully drive again. This was not an accident, it is negligence and a dealer who won't take responsibility tells me all I need to know about how they will deal with customers. Really too bad, this could have been a simple, positive experience about family values and taking responsibility. I wish I could write a positive review.

Bought our truck from this dealer. They were the only dealer that had what we were looking for in…read moreCincinnati. No problems for many years. When it hit 100 K miles I called and made an appointment. Took it in. Asked what this was going to cost. Got a I don't know. But we will tell you once we get into it. No one came in the waiting room and talked to me. When it was finished got the bill and it was over $400. Ok, paid the bill. Got a call the next day and said they said the printer was out of paper and we owed $700 more. I paid it. Asked for the bill to be emailed to me. Never got it. Called three times and still haven't gotten it. I have no idea what they did. We live 90 miles away so I haven't been able to just run over and ask for it. I would not recommend this dealership to anyone and I won't be buying a new truck from them in the future.

This has the best ever service department!!! The entire Joseph Volkswagen team has always taken…read moregreat care of me and my little zippy car!! Thank you for consistently amazing service!!

This spot is good. They service the car well, but the price was higher than normal. They do a…read morereally good job explaining how it's serviced and why if they push extra servicing potentially being needed, just ask. They are super kind and the mechanic walked me through everything and the reasoning, and from there I made my decision on what needed to be serviced. The waiting room is standard, standard coffee machine, water cups and nice individual waiting chairs. The ambiance is quiet and well lit and staff is super friendly.

Patrick and Steve helped me through an unexpected car buying experience and were great! Steve was…read moreunderstanding and calm and I so appreciated his help!!

Long-time customer here (multiple vehicle purchases + years of service), but I'm done with this…read moredealership in particular and Jeff Wyler in general. After my 2025 Honda CR-V was totaled, it was towed to the dealership while my insurance arranged pickup within 24-48 hours. I clearly communicated this to the service manager, and there were no initial concerns. Due to a simple mix-up, the tow company went to the wrong location--and instead of contacting me to resolve it, I was given less than 45 minutes' notice before my vehicle was declared abandoned and towed to an impound lot. I was out of town at the time and couldn't address it right away, which led to additional fees. This situation could have easily been handled with basic communication and a reasonable amount of time. As a result, I incurred unnecessary towing and impound charges--and the dealership lost my future business, including what would have been a replacement vehicle purchase. As a dealership, how stupid do you have to be to piss off a customer who clearly needs to purchase a replacement Honda CRV! I went to Kings Performance Honda and bought it there - great experience, btw. Very disappointing experience, especially given my long history as a loyal customer. Based on my experience and the reviews I'm reading how does this dealership even stay in business?

We were looking for a cheap and reliable car. We checked out the cars at Cincinnati autohaus and…read moremanaged to find an absolutely perfect car. Well maintained, clean, even all the little bells and whistles still work. It needed a new battery, which they threw in for free. When you buy a cheap used car, it's a gamble. We were grateful that Faleh was upfront about the risks and didn't pull the "used car salesman" stchick.

Faleh and Cincinnati Auto Haus literally saved my life last week. I had a wobbling steering wheel…read moreon a Saturday night at 7 p.m. I was back in Cincinnati for a short visit. Faleh immediately and kindly assessed the situation over the phone and opened the shop on a Saturday night to fix the problem when he realized it could be serious. (although he had a prior engagement and plans with the family) My car issues turned out to be a threaded tire with a worn out belt. If it weren't for Faleh I would have either had to stay another night in Cinci or driven with a damaged tire with detrimental consequences. If you need a car or if you need to get work done on your car, do not think twice. Go straight to this place. Faleh and the team will honestly assess and address the issue. Great service. Reasonable prices. They go out of their way to help if they can. I just can't say enough good things about Faleh and the team at Auto Haus. HONEST Genuine Esperienced Service. Thank you, Thank you, Thank you. Thanks again for everything. And God bless you.

Logan in Service Department. Went above and beyond with issue dealing with a third party warranty…read morecompany. Logan held them to there word and got a radio issue resolved. I was highly frustrated as a customer during the ordeal. Logan took the time to stay on the warranty company for resolution. Thank you Logan, Andrew Reckers.

My Camry was recked awhile back. Instead of taking the car to an in network auto-body shop, I…read moreentrusted Joseph's to repair the vehicle. When the repair time ran over and rental coverage expired, I asked Joseph's for a loaner and they DECLINED. That was the thanks I got for letting them repair my vehicle instead of taking it to a local body shop. Two days after I received the repaired vehicle, I drove it to Nashville and it overheated. If I could do it over again I wouldn't have chosen them.

Good service, I bought my car here years ago. I was only in for oil change. Fast service with an…read moreappointment. The staff nice, friendly and they are like a family. Bonus as you can see from picture , sweet pooch keeps you company while you wait.

Ray was very polite and professional and helped us get in a car the same day. We bought a 2017…read moresubaru outback and had some bad experiences with other dealers in the surrounding area but were pleasantly surprised with the staff's attention to detail and kindness. A month or so later, no issues at all with the car. K.C. helped us with our financing and spelled out everything in simple terms and walked us through our options. Will definitely be returning in the future for our next vehicle.

I was looking for a certain kind of truck for a while and the only place I could find one was at…read morethis car lot. However the owner was out of town and he worked with me so when he got back I can check the truck out and go from there. A very impressed with the selection he has he probably has at least 25 cars on his lot and they're all good quality cars at a great price. Well I drove the truck and I fell in love with it between me and him we worked on a price . One of the big things are very much impressed me is he still behind his word on a couple things he said he was going to do after I bought the truck. About it took it home drove it for about a week and brought it back to him for him to do a couple things to it. So for that he's a man of his word and I'm very much honor somebody like that. There is also a car lot across the street and there is also one to the left of him but if you read the reviews they do not have a great selection like he has or great customer service.

Highly highly recommend doing business with Lo! He went above and beyond doing everything he could…read moreto make sure everything went smoothly. I needed a U-Haul last minute, called him earlier in the day, and he had something ready for me when I came in to pick it up after work. Lo was transparent with pricing and worked with me to make sure I got the best deal possible, even offering to be flexible with my return time. Great guy who cares about people!

Fantastic experience buying a used MINI Cooper completely online from Julian Lambert at The BMW…read moreStore. I found the car I wanted on their site at a good price and low mileage. I messaged the dealer, and Julian responded quickly and always gave me straight answers. Even though I was busy with work, he helped me every step of the way. Julian was able to take detailed photos showing any blemishes on the car and text them to me. He helped when I sent a mobile mechanic over to check it the car. And he helped coordinate everything with the guys who prepared the contracts and worked with my credit union to put the whole deal together. I had the car delivered from Cincinnati to my home in Atlanta, and now that I've been driving it daily for the past 5 months, I can say that I am more than pleased with the whole transaction. Julian was the best!

The sales team lied to me about the condition of a used vehicle, and it arrived rusted, smoking and…read moreshaking. They committed fraud and will do nothing about it. Avoid at all costs.