There were only 3 people in front of me when I came in. Line moved fast. Thought that was a great…read moresign until it was my turn and realized some workers are just punting what should be their actual jobs to the internet. I had come in to update my drivers license address. I was told to go do it online.

Wonderful experience. The get in line on line option allowed me to stay in the car until they…read moretexted me to come in. Once inside the workers were motivated to move things along in a very nice way.

I don't know why people complain about this place. I don't mind going here there's usually no wait…read more All the people are friendly and helpful. I can't say enough about geauga county employees. They all do a good job! And I believe they all like their job! Keep up the good work!!

No wait, clean facility and incredibly professional employees! What more does a 70-year old woman…read moreneed or want?

Quickest I've ever been out of a bmv!! Helpful quick friendly service. I went to three bmvs before…read morethat were completely packed

The man with a long hair is very rude he should not working there or in any other customer service…read morebecause he has a mayor attitude..I only give one star to this place because the other workers..not him.

Knowledgeable staff. Treated me good. Got what I needed done. Took time to educate me on a few…read morethings

I went in this morning happy as a clam... Knowing my 30 day tag was going to expire in two days,…read morebut not really worried about it. Just wanted to know if I could get another one not a big deal either way I did not have any attitude whatsoever I was just asking questions ...from the very start of the conversation with this lady. It was just terrible. She's king poop of turd Hill. Everyone else sweet as pie. maybe just having a bad day I don't know, but I hope the next person doesn't get treated like I did.

This place was the best the systems were down all day but I showed up right as they were about to…read moreclose and a lady named Gloria helped me out right away she tried the system one last time and got it to work and was the nicest best person you could have asked for this place was extremely nice and extremely fun to be around Gloria is the best worker and the hardest and made sure I got what I needed to get even if she had to stay longer thank you Gloria

I stopped by this BMV location at 4:50pm on a Thursday in hopes of getting my son his first license…read moreissued. It was a long shot, as we had been trying all day at various BMVs with no success due to state-wide system outages. Despite the system being down since 9am, and our number not being called until 4:55pm, the staff at this location rallied for my son and gave the system a try and lo and behold, it worked. While the system being up or down was not within their control, I appreciated the genuine effort they gave, especially so close to closing, and was grateful for their optimism and persistence. I have to give a shout out to Gloria in particular--her friendly demeanor and positive attitude was a ray of sunshine on what had been a previously long and stressful day. Literally everyone in the office was wonderful and hard working and I never would have thought that stopping at a BMV on E 55th at closing would be the highlight of my day, but it for sure was and again I am so grateful for the excellent customer service and support my son and I received and especially thankful for Gloria for reminding us how good kindness feels.

I'm from another state (Maryland) and very familiar with licensing there. So I was delighted with…read moreour well-organized and professional experience at the Parma Heights Bureau. We were in and out in lets than 30 minutes with new title in hand.

My parents came here to get my dad's id which was expired replaced with a new one. They came to…read morethis location and was told more info was needed since my dad was from Puerto Rico. My parents came in with his birth certificate and paper from the IRS and was told that the paper from the IRS was invalid. Since when is the government letter considered invalid. The old man there was the worst person ever and even racist towards my parents and we will not be coming here again. My parents are the nicest people you'll meet but you're gonna hear them when they are blatantly being treated rudely. I have something for the old man that thought he could treat my parents like that. I left it in the photo

Made an appointment for my drivers test the day before and now they're telling me I cannot take it…read morebecause of this new law they passed. Should've let me know before I drove 30 minutes out here and called off work to do it. Terrible service and also the fat guy working the front desk smelled like ahhh

very rude. send you away rather than doing their job! They didn't want to help me. So called the…read moreNorthfield location and they were more than happy to. worst customer service.

The office is great! It was rehabbed and the wait was not long. Ms. Kat is awesome and got me and…read moremy father out in record time. The eye testing machines need to be revamped because they are seriously flawed. Many people could not make out the numbers.

Cheryl was outstanding. Much appreciation to Tonya. I cannot emphasize how kind a Cheryl was. When…read moreI didn't have the paperwork I needed, she listened to my situation and helped work with me to find a solution.

Very rude and curt employees. I looked at the website to see…read morewhat documents I was required to bring with me. The black woman with the long off colored wig waited on me twice in one day. She wants power over you and doesn't care how many times you must return,! She doesn't care about serving customers and gives them misinformation so they have to return another time or day! I brought all the correct documents and she was forced to look it up finally! Go to Bedford, even if it's a longer drive. They are so professional there and don't mislead you.

I was at the BMV today on Taylor Rd in Cleveland Heights. I waited less than 5 minutes the ladies…read morewere very helpful and got me in and out. There were about 5 ladies who were working in the BMV and they were all pleasant and professional. I would definitely recommend this BMV based on the service I received today.

Holy cringe- it's sad and laughable at the same time how clueless and miserable workers here are!…read moreOr better say- some of them. Calling an official document "just a photocopy" when Social Security office AND different BMV recognized right away it was the OFFICIAL DOCUMENT. I got instant second hand embarrassment for that "assistant manager" she said she was (not sure about her name- old, overweight, caucasian with glasses). Tax documents accepted as proof of address- not according to her, but listed on their own instructions. Car insurance bill- same as above! Social Security Card mailed to me- nope! I just went to a different BMV and had no issues whatsoever. The poor soul yelled as I was walking away "what a gross person". Must've been looking at her mirror idk lol

They were professional, polite and the service was fast, the clerk that assisted me was Amazing…read more Thank you Sir.