Very rude and curt employees. I looked at the website to see…read morewhat documents I was required to bring with me. The black woman with the long off colored wig waited on me twice in one day. She wants power over you and doesn't care how many times you must return,! She doesn't care about serving customers and gives them misinformation so they have to return another time or day! I brought all the correct documents and she was forced to look it up finally! Go to Bedford, even if it's a longer drive. They are so professional there and don't mislead you.

I was at the BMV today on Taylor Rd in Cleveland Heights. I waited less than 5 minutes the ladies…read morewere very helpful and got me in and out. There were about 5 ladies who were working in the BMV and they were all pleasant and professional. I would definitely recommend this BMV based on the service I received today.

Quickest I've ever been out of a bmv!! Helpful quick friendly service. I went to three bmvs before…read morethat were completely packed

The man with a long hair is very rude he should not working there or in any other customer service…read morebecause he has a mayor attitude..I only give one star to this place because the other workers..not him.

These ladies are great, and they are no nonsense. Be sure to check the DMV website before you come…read more You need to bring the exact paperwork to get whatever you need. Payment is cash or check. I needed a handicapped car hanger. They are for 1-5 years. The first prescription I brought from the doctor didn't have an expiration date. I got another that said lifetime, so the lady let me call the doctor's office to ask for another script for five years, and to fax it to the office. I did that in the car. When I went back in 15 minutes later, the fax was there. A hanger is $5. I paid cash and left.

A very nice lady accommodated with my need! Electronically standing in line so you can wait in your…read morecar. I have special and complicate situations but the lady staff there helped me in detail with patience. She even rescheduled with me to come in another day when things can not be solved on the same day. Very nice experience and things worked out beyond my expectation.

If I could give 0 stars I would. I was yelled at when I entered. Very nasty, rude and impatient.read more

My parents came here to get my dad's id which was expired replaced with a new one. They came to…read morethis location and was told more info was needed since my dad was from Puerto Rico. My parents came in with his birth certificate and paper from the IRS and was told that the paper from the IRS was invalid. Since when is the government letter considered invalid. The old man there was the worst person ever and even racist towards my parents and we will not be coming here again. My parents are the nicest people you'll meet but you're gonna hear them when they are blatantly being treated rudely. I have something for the old man that thought he could treat my parents like that. I left it in the photo

Great service behind the desk but the woman at the door was very rude and arragant. i didn't bring…read morethe correct paperwork so she was being very rude and saying jokes that were pretty inappropriate, & racial. Bring back the gentleman that used to work there!

Give this place another try--they appear to read Yelp reviews lol and have gotten their act…read moretogether. The day we went, we got new licenses and annual tags for our license plates, and were in and out in fifteen minutes. The place was spotless, efficiently run by polite and friendly staff who explained everything with clarity and great patience. I've worked all over the country and this was one of the nicest experiences I've had in a BMV office.

Go to the location on Chagrin in Shaker. What's the difference? Chagrin location has it all figured…read moreout. U are in and out, sometimes a wait but not the over an hour wait in a filthy location where the people are not nice at all. I don't recommend this location.

I love going to this location for the stickers for my car…read more They have a fast lane and I'm in and out in 5 minutes. The staff is very friendly.

Was just at this location recently and still rate 5 stars. Staff friendly and Very efficient as…read morewell as knowledgeable. Been going there for years and highly recommend. Thank you.

Very professional and efficient. Renee was great to work with on title transferring. Very friendly…read moreand made dealing with transferring my dead dad's car title manageable and not so unpleasant.

Walked in and was waited on immediately. Maria who took care of us was fantastic. She was very…read moreknowledgeable and efficient. We thought it was going to be a nightmare but we were pleasantly surprised. Very good experience. We were impressed.

On Thursday, October 23, I went to the BMV to renew my license. I was sent to Courtney for my…read moretransaction. She could not have been more patient, courteous and helpful. She did everything she could to get my signature on the electronic screen. I have a condition that affects my small motor skills. Courtney tried everything to get the best signature. I want to acknowledge her kindness and say Thank You to an excellent customer service employee.

This had to be the best experience at a BMV in my life. These ladies broke the stereotype of rude,…read moremiserable and unhelpful BMV employees. First off, I was lucky that it was not crowded when went in. I took a number and waited only about 2 minutes. They quickly collected all my documents needed for the new "compliant" license, made their copies and got my pic after my eye exam. I was in and out in no time.