I am very happy with my experience at Ohio Basement Authority. I had Nick H. out to get a quote for replacing old support pillars in my basement. The morning of the inspection he called to ask if he could arrive a little early, which I appreciated. He talked me through my basement and worked with me to generate a quote that fit my needs. There was no hard sales pitch or upselling - he actually reassured me that while the problem would only get worse over time it wasn't an urgent safety risk. The next week after I had submitted our signed contract and were waiting on one last financial agreement to sign, we got water in the basement for the second time in the year since we bought this house. This time we couldn't attribute it to a broken window, so Nick H pivoted and came back out to quote waterproofing. His not trying to upsell was almost a detriment here - I asked about radon because we plan to address that in the future, and it turns out part of the waterproofing overlapped with radon mitigation (which we would have had to do in the future to make the radon removal more efficient). It could be discounted if we bundled them together. It also impacted the type of cover we'd get on to the sump pump. We decided to get the waterproofing and radon mitigation done immediately, along with some support posts now and some later. He worked with us to break our project into two parts but not have to pay for engineering approval twice. We got the first part finalized and a crew came to complete the work. Allan G. and Larry H. were the main workers, with other people stopping by occasionally to help. Even after some setbacks they were able to complete the work within the timeframe I was quoted, and they did a great job. They hung plastic to help mitigate dirt/dust getting far from the work area, which they swept when they were done. Based on the amount of noise made, and buckets of dirt/rubble they carried up/bags of gravel and concrete they carried down, they were hard at work for their entire shift. Despite the demanding nature of their job they were very friendly, happy to explain what they were doing whenever I wanted to go take a look. The crack in our wall is closed up, our stairs feel more secure, and I don't have to stress about storms coming our way. I am going to ask for the same crew back on phase 2 of my project. The only negative thing I could say about them is they did leave my back door open once, and though I told them I wasn't terribly worried about my cat getting outside I still wanted it kept closed. (The basement and side door were separated - not like I expected them to keep opening and closing a door while hauling stuff.) It was fine, and I not upset about it, but if you have a pet that is escape prone I could see wanting to know that. Though, it's partly on me for saying she's gotten outside and immediately came back before and I could have locked her in a room if it was going to be a major concern. I am glad we had OBA to complete work, and will be continuing my project with them once some intermediate projects are done. If I ever need more basement work done in the future I will definitely call them! read more

This was a good company once, and I have been using them for the last 10 years, but I think they were bought by another company a few years ago and in my opinion AND experience, their "M-O" (now) is to do as little as possible, for whatever they can sell you, then kick the can down the road until they eventually try to get you to pay for something they should've done correctly in the first place, but didn't. In my instance, some years ago, they sold me a sump pump for my basement which broke six months after installation and flooded my basement. At that time, they were great to come out and replace the unit with an upgraded model, but what I only found out this year, after water began leaking and spraying beneath the sump pump lid, was the size of the upgraded unit they gave me was too large for the size of the pump pit, which caused extra stress on the angles of the pipes because there wasn't enough room for the pump and the pipes, in the pit. If anyone had told me that years ago, I would have been more receptive to paying to increase the pit, only because I had already been working on that damn basement and I didn't want any more problems LOL I followed up via email with who I hoped would be someone able to hear my perspective. They threw a "10% financial hardship" discount at the problem, which equated to basically a couple hundred bucks, and, great, thanks - EXCEPT: once it became apparent that wasn't going to make me go away, then no attempt whatsoever to communicate with me or resolve the issue, despite repeated emails, multiple phone calls - over the course of several months - no response, no call back, no Customer Service service, no support unless you pay them. you guys have done all of the work, all of the installation, all of the maintenance, you sold me a unit that broke and then flooded my basement, then you put something else in that wasn't correct that is now causing leaking and NOW you're telling me to pay you again, THEN imply i'm ungrateful for not accepting your squiggly little discount. When financial hardship wasn't the issue, you guys just continue to piss me off and you don't take ownership for your work, and you don't even try to provide customer service. So - my .02 people, they are pretty on paper, they are good at selling you shit, anything goes south down the road, they're gonna nickel and dime you with quick work and try to make you pay for it when something goes wrong later - then they won't call or email you back. Go with anybody else. read more

Working with this company was an absolute pleasure from start to finish. Victor did a wonderful job in explaining what needed to be done to install an egress window in our basement. He was very thorough when he explained what would be done by the company and what would not. He also was very responsive to my questions as I was working with the gas company to get a gas line moved before the work could be completed. The office was very patient while we waited for the gas company to schedule the work and complete the work. Tyson Cosby and David Reid called about 20 minutes before they arrived. Tyson took the time to review the work that would be done with me to insure that I had the correct expectations. It was very helpful that Victor has already explained the same thing to me at the time that the estimate was provided. The information was exactly the same from both so that shows me that the company has good internal communication. Tyson and David were pleasant and showed a great amount of respect for my home. At the end of the first day, Tyson explained what had been done and review it with me and then explain what would be done on day 2. They arrived promptly on the second day and completed the work in a very timely manner. I appreciated that the floor by where the work was installed was cleaner when they left then when they arrived. Tyson spoke very highly of the company and how they treat their crews. That is very important to me. I will definitely use this company again. read more

I wanted to put my house on the market but was told by my agent he would not list it with the basement in such wet condition. I was referred to Doug Secrest by my agent. Doug and Joe came in and assessed my problem and explained his process of fixing it. The work required was extensive and I was on a short time line. Doug initially explained his schedule and we were not on the same page. After getting other bids and wasting time, I gave Doug a call back. He in turn showed his appreciation by rearranging his schedule to get my job in a week earlier. This guy is professional and is a man of his word! His crew led by Alex and Justin were impeccable with time and were just as professional as the owner. I'm not a morning person but these guys were so pleasant but not intrusive; I looked forward to them showing up each morning. They came in started working, keeping me abreast of what was done and what still needed to be completed. The work in my basement was intense heavy manual labor that Alex and Justin handled with ease. They amazed me. They completed the job on time and had a ton of setbacks as this work was done during the worst month of rain Columbus has ever seen. Alex's workmanship and commitment to get my job right was admirable. You don't find too many guys as young as these guys who get the concept of customer service and doing a job to completion. I cannot thank them enough! read more

Super! I got 3 quotes to repair my very wet basement in actuality we have 2 basements, an old section and newer. OBA was the one in the middle. From the very beginning of my experience with OBA it was great. From the salesman (Francis Purcell) to the workers that came out twice because we had so much water coming up in the middle of the floor to the 1 year check up service man (John McFarland) they were all very nice, clean, cordial, respectful, smiled, even all the super hard working guys that actually did the hard labor, I'm sorry I don't remember their names. And even the people that answer the phone to make an appointment are cordial! I truly felt they wanted to please the customer. I highly recommend them. You should see the basements now, We have an apartment in the new area and a workout and laundry area in the old section. This was not an easy, cheap repair and I didn't think it would be. But the value it has brought the home is well worth the cost. read more

I would like to commend the young men who installed a sump pump in my basement for their diligence and neatness. We had had a lot of rain previous to this job and the ground was wet, but they removed all of the concrete, gravel and mud without leaving a mess! They were very efficient in their work habits and completed the job in the estimated time. And they swept the floor when they were finished. Seth and Dustin are to be complimented on their work and the manner in which they did their work. And, may I add that Mitchell S., the young man who supervised this installation, was very accommodating, too. He never failed to call before he came and made all the arrangements for the follow-up inspections. He explained just what was done and told me that if I ever had a problem to please call the company. How nice to know that there are people who care about the completed job!!! read more

I got a referral from a guy at work after he heard all the issues with water getting in our basement. He had work done by OBA AND WAS VERY SATISFIED. He gave me their number and said call them and they will fix all your issues. So I called and set up an appointment. A guy named Corey came out and explained exactly what would be done and we got it scheduled. When the crew came out they knocked this out in two days. Jamie and his crew were a great bunch of guys. The answered all my questions and encouraged me to keep coming down and see the progress. In the end I would recommend OBA to anyone who needs basement work done. It is currently been raining all day and more for tomorrow and now I don't need to worry ANYMORE. Thanks OBA! If you ever start updating/replacing the main electric boxes, please give me a call. I will schedule an appointment immediately. read more

Have had basement system waterproofing system installed for over 12 years. It is still performing at a top notch system and we have never had a water issue since. We are very pleased with the product performance versus the initial investment. We have a yearly inspection and this year we need a battery replacement. I wanted to send a shout out Service Technician, Jeff Taylor. Despite a Level 2 snow emergency, he showed up 10 minutes early to do the replacement. We appreciate his commitment and dedication to honor our service appointment. He has been providing excellent and precise service the past 3 years. He is professional, respectful and informs us of everything that relates to the upkeep and performance of our basement system and equipment. THANK YOU JEFF TAYLOR.--Paul F. read more

I hired Ohio basement authority to waterproof my basement 2 years ago. It had flooded and ruined nearly everything I had there for years on end. I never thought there would be any dry basement for me. Because of how well they did waterproof my basement I have an area down there now where I sit and work all the time. I never have to worry about water coming up from under the house through the walls. again. Yesterday I had my yearly inspection done by Mitchelll Spurlock . , Ohio basement authority service technician. He was great! He did his inspection inside and outside of my home. Checked to make sure the sump pump was working correctly and all the drains were opened take all that water away from my house. He also gave me some options of doing a few m. read more

My basement had been wet for several years. I had four different companies come in to give me estimates. OBA's representative, Francis Purcell was very knowledgeable and advised me as to what I needed done. The other companies did also but a couple of them went a little overboard. Francis explained in good detail what needed to be done and also offered up a very lucrative financing offer through Greensky. I have put off this review because I wanted to be sure that the basement stayed dry and it has! Jose and his crew came immediately and had the job done in a day and a half. They also did an excellent job of leaving no mess. I would not hesitate to use Ohio Basement Authority for any of my basement or foundation needs. read more

My wife and I called Basement Authority for a quote on some wall stabilization that needed to be done at our home. Josh, the initial customer service rep that came out was very knowledgeable and thorough. He spent over two hours inspecting our foundation and answering questions we had about our options. We decided to use them based on the price and the quality of the inspection. We are glad we did! The crew that came out, led by Zach, was very respectful of our home. We have had about six contractors come out for various problems in the last two years and they did an excellent job with clean up. Overall, we are very pleased with every step of the repair process and would highly recommend them. read more

Fantastic! Quick, reliable service from beginning to end. Our crawlspace is now a useable part of our home instead of a problematic source of moisture and structural deficiencies. We couldn't be happier with our results! Everyone from Daryl, our estimate professional, Ben our contractor, Atilio, Brayan & Jose our encap team, to Jeremiah our electrician was kind, courteous, professional and genuinely seemed to care about what they were doing and the end result for me and my family. Not to mention Lisa and others on the office team who made scheduling and payment quick and easy! Thank you Ohio Basement Authority! read more

I highly recommend this company for water in basement issues. Josh Stobinski came to the house for the initial inspection and was very professional, patient, helpful and stayed to make sure all of my questions were answered. He also followed up to make sure I was informed of everything that was going to happen. When it came to the repairs and the initial call that they were on there way to start the project, Jose A, Jonathan C. and Randy B. were very professional, respectful of the property and did an excellent job. All and all a very good experience. Thanks, Todd read more

In 2014, Ohio Basement Authority installed a sump pump and drainage system as well as performing other work and basement has been completely dry until 20 March 2020. Mitchell was at the house within 3 hours after calling and did an outstanding job diagnosing the problem and coming up with a solution. He went above and beyond in customer service ensuring the system was operational again and that we were completely satisfied. His pride in his work was evident and he was an absolute pleasure to work with. I'll request him for my yearly maintenance check! read more

I want to congratulate Ohio Basement Authority's Crew---Thomas, Peyton, Caleb and Casey. They did an excellent job authorized by The City of Columbus installing a sump pump and downspout redirection work. Thomas explained what was being done and walked me through the finished project. The basement was as clean after the sump pump was installed as it was before they started. They planted grass seed and covered it with straw where they had to did up. They worked so diligently in this extreme heat. i recommend them highly. Jane H. read more

Dave came out to assess the unusual leak in our basement. He wasn't certain of the cause so he called Joe and Nick for a second opinion. They came out right away. The problem, they decided, wasn't something that called for their particular expertise but they didn't leave us in a lurch. They gave us the name of someone who could help us, someone who could call them for specifics about the problem, and left without charging us at all. These guys are honest, efficient and very good at their job. I highly recommend them. read more

We had another contractor give us some quote for sewer pipe repair and because we had already had basement authority put in sump pump & drainage system wanted their opinion since it would affect the work they'd previously done. Tyler Knul came out and was fantasic to talk to and work with. He gave solid honest advice and when he did not 100% know the answer he verified with his co-workers on the spot as to not provide us with inaccurate information. Very knowledgeable guy and glad he came out to help us! read more

Our experience with OBA was top notch. From the answering of the phone, to the quote, to the guys who came and did the work, it was completely satisfactory. They were respectful of our home, timely, courteous, and friendly. The carbon fiber supports are exactly as described from our initial estimate, and they even covered the cost of the extra one when they realized there had been a measurement error. We will likely need some more work on our basement in the future and I won't bother asking anyone else! read more

When receiving our estimate, James Jude was so informative, attentive and professional throughout. He was sure we understood every process of how water could be entering our basement and also the procedures that are usually used to remedy such situations--he even drew a diagram to further explain which helped enormously. While we're still planning our service, the first impression James left on us was very positive, and we'd recommend Ohio Basement Authority for that alone. read more