This has got to be the worst massage I have ever had (and I've had many). I have visited the Lacey branch and have had good experiences with their staff, hyperbaric chambers and massages, but it was too far of a trek for me to go. I had two massage credits left on my account, so was thrilled when the Edmonds branch opened.
I booked a 2-hour massage with Aiyana. I was told that she was capable of adapting her massage style to suit my needs. I have chronic pain and deep tissue massage really helps alleviate this.
On arrival, I completed the chart of what style of massage I required and my problem areas. I was greeted by my therapist, Aiyana. She brought me to the massage room and told me to undress to the level of comfort I prefer, and to lay on the table any way I choose. Face down. She started with extremely cold hands, and worked slowly, in long strokes, almost like Swedish massage. I didn't think much of this, as some therapists usually work the muscle before working deeper. Before I knew it, she had finished on my back, and started to work feebly at my arms and calves. After turning over, she didn't touch my neck, and barely brushed my shoulders and pecs before moving to my forearms, and back down to the front of my lower legs. She seemed to be working on my front right lower leg for a long time.... an unbelievably disproportionate amount of time there, and I didn't even mark it on my chart!!! She finished there, at the front part of my lower right leg. How odd!?!?!
My neck, shoulders and back are my biggest problem areas, followed by forearms and calves. None of them felt like they had any work done on them.
Overall: my therapist was exceptionally inexperienced, unprofessional and feeble in strength. Most experienced therapists can feel around where problem areas are, even though they are not marked on the chart, and can work out the knots. It was pretty obvious to me that her specialty was Swedish massage and could not adapt to deep tissue. She was working like she just didn't give a damn.
I am extremely disappointed with this therapist and the branch, who said that she could perform deep tissue massage. I left feeling extremely cold, and my muscles were tenser than when I arrived. Not only did I waste my two hours of massage credits, I also wasted my time driving there, and two hours of time during the massage.
The ironic thing was that she slipped me a specials coupon for $109 for a two-hour massage. You have got to be kidding me!? $109 for someone to lightly moisturize me in a freezing cold room? And waste 3+ hours of my time. No way!
Other notes: she used so little lotion/oil it was like a dry rub. The table was not heated, and the room was frigid - to the point that when I left, I was frozen to the core and had to take a hot shower to warm up when I got home. There was a noisy fan(?) in the room, which she switched on and off intermittently. I was sure she checked her phone at one point. In addition, her cell obnoxiously went off with "I want to be a billionaire"!!
If I could give the place zero stars I would. However, I do think that one star should go to Janelle, I think her name is. I called in the summer to see when they had massages available, and at that moment, they didn't, but she promised to call me back when they did. And she did call back a few weeks later! She also managed to transfer my Lacey credits up to Edmonds.
Not surprising to say that I will not be visiting this place again. read more
