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Ohana Cleaner Service

5.0 (1 review)

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Services - Ohana Cleaner Service

Deep cleaning

Maid services

Move-in or move-out cleaning

Ohana Cleaner Service Home Cleaning Photos

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3 years ago

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Starlight Cleaning - Freshly vacuumed carpet

Starlight Cleaning

(5 reviews)

I paid $350 for a standard cleaning on March 31st and left a $61 tip. In total, I paid $411 for the…read moreservice. I was given a checklist of what the standard cleaning included. However, several items were not done or were only halfway done. The apartment was completely empty when she arrived, so there were no obstacles to a thorough cleaning. She sent photos of the stove and bathtub, but after moving in, I found: * Debris and bugs along the baseboards, showing the floors weren't properly vacuumed. * Mold in the shower, which should have been noticed with a proper cleaning. * Dusting wasn't completed, even though dusting high and low was on the checklist. She said she wouldn't dust because she was injured and didn't want her team member to handle it. If she wasn't able to complete the service fully, she should have rescheduled rather than charging full price. When I requested a partial refund, she declined, saying she had to wait an hour before entry and another 30 minutes afterward. With the time lost, was that the punishment for not properly cleaning my home? She did offer to come back for a retouch, but at this point, I did not want her energy in my home again. If she would have cleaned correctly the first time, there wouldn't be a need to come back for a retouch. Her response to my complaint came at 1:52 am, which felt unprofessional, and she took no accountability. Though she was highly recommended by a friend, I was highly disappointed. I do not recommend this service based on my experience.

I recently hired Alex to help me start deep cleaning and decluttering my home. I found her on…read moreTikTok and enjoyed her content and it was easy to find her. I messaged her and she was quick to respond and find a day that worked for us. I appreciate that there was no judgement when it came to clearing and cleaning things out of the house. She helped me declutter the kitchen and we deep cleaned the communal areas of the house. It's really hard living with a busy family and finding time to clean and feeling scared to ask for help and that you will be judged. Alex was so kind and helpful I never felt judged. She is really nice and friendly and will make you feel super comfortable being in your home. If you are looking for a house cleaner then definitely message Alex!

Ohana Cleaner Service - homecleaning - Updated May 2026

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