We have used this company for our air conditioning for a number of years and are very impressed…read morewith their work and their prompt responses when needed. Everyone is very friendly, know what they are doing, and deserve the highest rating.

I highly recommend Islandwide for your Hvac need. We…read moreinstalled two new split systems for our home. Brandon and the crew of four even installed our units during a raining day and complete the install in one day. I am more than satisfied with their service and professionalism.

We couldn't have asked for a better experience with Ely from Island Comfort Air Conditioning in…read moreLihue. Not only did Ely expertly diagnose our system, but he also thought creatively about mechanical solutions that helped us cool our home more quickly and efficiently. His knowledge was truly impressive, and he offered several insightful ideas to further improve the performance and longevity of our air conditioning system. It was clear that he genuinely cared about finding the best solution rather than simply completing a service call. Beyond his technical expertise, Ely is simply an outstanding person. His kindness, authenticity, and originality shine through in every interaction. He made us feel comfortable, answered all of our questions with patience, and treated our home with great respect. As an unexpected bonus, he even sat down at our piano and played a beautiful song! That small moment perfectly reflected the kind of person he is--talented, genuine, and full of heart. Ely was an absolute joy and a blessing to have in our home. Island Comfort is fortunate to have someone of his caliber on their team. We highly recommend Ely to anyone looking for an exceptional air conditioning professional.

I can't recommend this company enough! I first met Ana sometime in February, and she was fantastic…read more She spent a great deal of time walking us through all our air conditioning options for our vacation rental, Hale Ohana, in Poipu. She patiently answered every question and helped us feel confident that we were choosing the best system for our needs. On April 2nd, David and Shawn came out for the first installation, and we've already received wonderful feedback from our guests. Then on June 4th, they returned to complete the full-house install. The difference is night and day -- our guests now comment on how comfortable and cool the house stays. The entire team has been incredibly professional from start to finish. They showed up on time every visit and were always kind and thorough, taking extra time to explain everything to me. If you need air conditioning work done, especially for a vacation rental, look no further. Highly recommend!

Huge shout out to Eddie from Louisiana who fixed my leaky shower! Steve's Plumbing has always…read moreprovided excellent service, but Eddie was amazing! He diagnosed the problem quickly, was thorough, answered all my questions, explained the options and repaired the issue in a timely manner. Thanks Eddie and Steve's!

Local tech was "OK", i.e., friendly and seemed competent enough, but the price bid for the job was…read moreshockingly expensive!! -- in the multiple $$$$ thousands $$$$‼ I did the job myself in 2.5 hours and paid $103 for the replacement pump. And the company tries to project "local service", but is actually based in Honolulu and would not stop calling me from Honolulu, even though I told them I was not interested!

Easy access and a full stock of just what is needed for the DIY guy or the seasoned professional…read more HVAC at its best. Good customer service and free delivery. Can't be beat! Thank you for your service to Kauai.

The prompt service and request and what I wanted done was more then I expected and technician and…read moreinstallers were very helpful in meeting my needs and it was within my budget.

I'm a woman of a certain age and can't handle the heat! We looked all around Kauai for Split AC…read moreQuotes, and Cool It Kauai was the only company that showed up on time for the estimate and is completely Kauai based. Van gave me a quote- seemed a bit pricey but he guaranteed great quality work, and besides, I could never get another quote for comparison! It did take a while to get the install scheduled, as the company is really busy, and there were some times it was difficult to communicate, but they had staffing issues in the office. End result- good install, great systems, polite and professional workmen. Would use them again, and we LOVE our new AC. Don't know how we ever lived without it!

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

Kimo came and did my solar panel and heater maintenance. Awesome job and service!...will do it…read moreagain yearly

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

A few years ago, during one of our hottest summers ever, our regular a/c guys were too busy to do…read moreservice calls for our clinic and offices. The next available time would have been "some time next week". I had to call the other a/c companies. Guess who was the only one who answered their phone? Yup. Rutan. I totally got that the a/c companies were all busy because it was definitely one of the hottest summers ever! When all our stores and outer island stores run out of a/c window units, you know it was an extremely hot summer. The office that needed emergency service was either our pharmacy or IT office. I can't remember because they both need to have their a/c's on 24/7. They sent someone over right away and (I wish i could remember who it was) he was very helpful, understanding, professional, and knowledgeable! We've used them ever since. Our office staff here in Lihue and our clinic staff in Kapaa love, love, love these guys. Getting in contact with them is so convenient for me, too. If for some reason I can't call, I can e-mail them. I get such a quick response from the office. Diane is da bomb.com!!! Even if they can't send someone right then and there, they will send someone out first thing the next morning. When I tell the staff who needs their a/c serviced that information, they don't mind because they know that Rutan WILL show up. In other words, they don't call me and say, when's the a/c guys coming? I got that a lot with the other a/c company. Rutan makes my job so easy. I don't have to shop around anymore and we can always count on them! The best part of it all is . . . they keep us cool! Love, love, love these guys and gals!

Terrible company. It is true. We've had them over on various appliances over a period of years…read more They continue to go downhill even further. Unreliable. Disinterested. Rude. Avoid at all cost.

Sheldon now runs the business. This is our third interaction and I appreciate the work,…read moretransparency and opinion. We had a Mitsubishi Split, consultation (Where we tried a lower cost dual unit install suggested approach... Home Depot) and two years later have come back full circle to have his original Friedrich units installed. Could not be more happy to have him on board. Note: Sheldon used to partner with Derek Inouye and they used to install all the elementary school Mitsubishi units. They were a great team until Uncle Derek retired and left his legacy with Sheldon. Sheldon is the most humble, careful and sincere type of service guy you want protecting your home and business.

Sheldon at Garden Isle air conditioning saved the day when our two split unit downstairs stopped…read moreworking the week after we purchased a home in Koloa. He ordered and installed everything in only three weeks. Very knowledgeable, trustworthy and personable. We would highly recommend him!