Responsive, reliable, and works to meet customer desires. I would not recommend anyone else…read morebecause this! Island Cooling Essentials is a must call for anyone needing a/c in Kauai, especially west side!

Technician prompt. Called for even a few minutes behind. Very personable and Knowledgable. Goes…read moreavove and beyond. Explained everything to me so I understood

I am SO HAPPY with Trey's performance today!! He showed up early, did a full diagnostic of my…read moreproblem with my toilet, gave me some options, and let me decide what I wanted to do. I decided on replacing the toilet because mine was the original one from when the condo was built, several things were deteriorating. Within a half hour, he had the new single piece toilet, and began dismantling the old one. It's a beauty and will save water, and has the soft close lid as well. I couldn't be happier!! Trey is kind, respectful, and super diligent about getting the job done!!! I will definitely use Steve's Plumbing again, and will request Trey for services because I now know his work ethics!! SOOOO HAPPY!!

Avoid- gave us a 5 hour window- in the 4th hour - only after contacting them- they cancelled…read more their excuse was " we just realized we don't work on your type of equipment" - but if you want to upgrade we can help- NOT zero rating if I could

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

I would highly recommend Kauai Air Conditioning & Plumbing. I requested a service call to swap out…read moreone of my toilets by sending an email over the weekend. I received a phone call to schedule the installation first thing Monday morning. Deepak and Mike showed up promptly as scheduled and handled the job quickly, leaving the bathroom spotless.

I'm very happy with the service I've received from Tradewinds A/C. My husband and I moved to the…read moreisland a year ago so we didn't have established relationships with service providers on the island. This is also the first time we've owned a home with spilt A/C units--only have experience with central air. Having said all that, self education and trust was the obstacle in this arena. I put a post on FB asking for an A/C specialist to maintain and clean our units. Tradewinds was one that was referred. I decided to try them because they had no issue servicing the West side, communicated in a professional manner, and was a straight shooter. Tradewinds showed up on time, was very detailed about the service provided, respectful of our property, very clean, and super willing to educate me on our A/C units. I asked Tradewinds to reach out to me in 6-months to schedule another cleaning and maintainance--overkill I know, but I do not want to take a chance on my A/C going out during a KekaHOT Summer! Guess what? Rob from Tradewinds reached out to me when I asked and when they said they would. Thank goodness they did, because one of my older units decided to cross over into A/C Heaven. Rob inspected the unit and gave me a couple of options--repair which would be half the cost of a new unit, or install a new unit with a 12-year warranty. Tradewinds A/C provided with a fair and realistic quote. Installation was so easy and stress free. I'm so very happy with my "ice-cold" new unit thanks to Tradewinds A/C. They really care about their neighbors, community, and providing great service. Tradewinds A/C is my forever goto for all things A/C.

From the owner: we specialize in A/C and HVAC installation and maintenance as well as repairs.read more

We couldn't have asked for a better experience with Ely from Island Comfort Air Conditioning in…read moreLihue. Not only did Ely expertly diagnose our system, but he also thought creatively about mechanical solutions that helped us cool our home more quickly and efficiently. His knowledge was truly impressive, and he offered several insightful ideas to further improve the performance and longevity of our air conditioning system. It was clear that he genuinely cared about finding the best solution rather than simply completing a service call. Beyond his technical expertise, Ely is simply an outstanding person. His kindness, authenticity, and originality shine through in every interaction. He made us feel comfortable, answered all of our questions with patience, and treated our home with great respect. As an unexpected bonus, he even sat down at our piano and played a beautiful song! That small moment perfectly reflected the kind of person he is--talented, genuine, and full of heart. Ely was an absolute joy and a blessing to have in our home. Island Comfort is fortunate to have someone of his caliber on their team. We highly recommend Ely to anyone looking for an exceptional air conditioning professional.

I can't recommend this company enough! I first met Ana sometime in February, and she was fantastic…read more She spent a great deal of time walking us through all our air conditioning options for our vacation rental, Hale Ohana, in Poipu. She patiently answered every question and helped us feel confident that we were choosing the best system for our needs. On April 2nd, David and Shawn came out for the first installation, and we've already received wonderful feedback from our guests. Then on June 4th, they returned to complete the full-house install. The difference is night and day -- our guests now comment on how comfortable and cool the house stays. The entire team has been incredibly professional from start to finish. They showed up on time every visit and were always kind and thorough, taking extra time to explain everything to me. If you need air conditioning work done, especially for a vacation rental, look no further. Highly recommend!

Disappointing service. Had him deep clean all our units and do other suggestions to fix leaks, yet…read moreleaks continued for some units. Then he ghosted me after he made promises to continue to work on issues. Paid him in full along the way.

If you need AC work on Kauai there is no better service available. I've worked with 3 AC companies…read moreon Kauai and by far the best service I ever received was from Ohana Air Conditioning. I was in a bad spot with a broken AC and some unhappy people. I called a few places but no one seemed that concerned with my problem. I luckily found Ohana AC. I spoke to Jeff and he could hear the panic in my voice. Jeff was so kind and helpful in his response. He had other customers projects that day but made an adjustment to fit me in. He found the problem in less than 5 minutes and fixed it just as fast. Ohana AC is a company focused on their customer. Thank you Ohana AC!