Responsive, reliable, and works to meet customer desires. I would not recommend anyone else…read morebecause this! Island Cooling Essentials is a must call for anyone needing a/c in Kauai, especially west side!

Technician prompt. Called for even a few minutes behind. Very personable and Knowledgable. Goes…read moreavove and beyond. Explained everything to me so I understood

Had a fantastic experience with KC from Steve's Plumbing! He arrived promptly, quickly diagnosed…read morethe issue, and provided a clear, upfront quote right on the spot. KC got straight to work and completely solved our water pressure problem. Professional, efficient, and top-notch work--I'm super impressed with his service and would highly recommend KC to anyone needing plumbing help!

Local tech was "OK", i.e., friendly and seemed competent enough, but the price bid for the job was…read moreshockingly expensive!! -- in the multiple $$$$ thousands $$$$‼ I did the job myself in 2.5 hours and paid $103 for the replacement pump. And the company tries to project "local service", but is actually based in Honolulu and would not stop calling me from Honolulu, even though I told them I was not interested!

Kimo did an excellent job (along with his helper)! I highly recommend Kauai Air Conditioning and…read morePlumbing. Both men were courteous, polite, got the job done quickly. Very professional! Will use them in the future.

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

It began with Eli his smile and kindness. He was very tidy, efficient and courteous. ELI'S…read moreworkmanship was impeccable. Attention to detail and he works very neatly and clean. He explained everything in detail and we even prayed together. I highly recommend Eli and island comfort and thank them very much for the quality of care shown and done...God bless Lisa Lau

We couldn't have asked for a better experience with Ely from Island Comfort Air Conditioning in…read moreLihue. Not only did Ely expertly diagnose our system, but he also thought creatively about mechanical solutions that helped us cool our home more quickly and efficiently. His knowledge was truly impressive, and he offered several insightful ideas to further improve the performance and longevity of our air conditioning system. It was clear that he genuinely cared about finding the best solution rather than simply completing a service call. Beyond his technical expertise, Ely is simply an outstanding person. His kindness, authenticity, and originality shine through in every interaction. He made us feel comfortable, answered all of our questions with patience, and treated our home with great respect. As an unexpected bonus, he even sat down at our piano and played a beautiful song! That small moment perfectly reflected the kind of person he is--talented, genuine, and full of heart. Ely was an absolute joy and a blessing to have in our home. Island Comfort is fortunate to have someone of his caliber on their team. We highly recommend Ely to anyone looking for an exceptional air conditioning professional.

Disappointing service. Had him deep clean all our units and do other suggestions to fix leaks, yet…read moreleaks continued for some units. Then he ghosted me after he made promises to continue to work on issues. Paid him in full along the way.

If you need AC work on Kauai there is no better service available. I've worked with 3 AC companies…read moreon Kauai and by far the best service I ever received was from Ohana Air Conditioning. I was in a bad spot with a broken AC and some unhappy people. I called a few places but no one seemed that concerned with my problem. I luckily found Ohana AC. I spoke to Jeff and he could hear the panic in my voice. Jeff was so kind and helpful in his response. He had other customers projects that day but made an adjustment to fit me in. He found the problem in less than 5 minutes and fixed it just as fast. Ohana AC is a company focused on their customer. Thank you Ohana AC!