It began with Eli his smile and kindness. He was very tidy, efficient and courteous. ELI'S…read moreworkmanship was impeccable. Attention to detail and he works very neatly and clean. He explained everything in detail and we even prayed together. I highly recommend Eli and island comfort and thank them very much for the quality of care shown and done...God bless Lisa Lau

We couldn't have asked for a better experience with Ely from Island Comfort Air Conditioning in…read moreLihue. Not only did Ely expertly diagnose our system, but he also thought creatively about mechanical solutions that helped us cool our home more quickly and efficiently. His knowledge was truly impressive, and he offered several insightful ideas to further improve the performance and longevity of our air conditioning system. It was clear that he genuinely cared about finding the best solution rather than simply completing a service call. Beyond his technical expertise, Ely is simply an outstanding person. His kindness, authenticity, and originality shine through in every interaction. He made us feel comfortable, answered all of our questions with patience, and treated our home with great respect. As an unexpected bonus, he even sat down at our piano and played a beautiful song! That small moment perfectly reflected the kind of person he is--talented, genuine, and full of heart. Ely was an absolute joy and a blessing to have in our home. Island Comfort is fortunate to have someone of his caliber on their team. We highly recommend Ely to anyone looking for an exceptional air conditioning professional.

Had a fantastic experience with KC from Steve's Plumbing! He arrived promptly, quickly diagnosed…read morethe issue, and provided a clear, upfront quote right on the spot. KC got straight to work and completely solved our water pressure problem. Professional, efficient, and top-notch work--I'm super impressed with his service and would highly recommend KC to anyone needing plumbing help!

Local tech was "OK", i.e., friendly and seemed competent enough, but the price bid for the job was…read moreshockingly expensive!! -- in the multiple $$$$ thousands $$$$‼ I did the job myself in 2.5 hours and paid $103 for the replacement pump. And the company tries to project "local service", but is actually based in Honolulu and would not stop calling me from Honolulu, even though I told them I was not interested!

Kimo did an excellent job (along with his helper)! I highly recommend Kauai Air Conditioning and…read morePlumbing. Both men were courteous, polite, got the job done quickly. Very professional! Will use them in the future.

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

I have been using Kalani the owner of Aloha air conditioning on a few jobs and he has always been…read moreamazing! He shows up when he says he's going to, he works quickly and does an excellent job every time. I've used him to install new systems and to service old systems and to do deep cleaning on systems and just for consultations, and he is extremely knowledgeable, friendly, fast and affordable! I can't recommend aloha AC Enough! For fast, friendly efficient affordable, and excellent service you definitely want to use aloha AC!

Amazing service! They are always there when we need them and responds quickly. Very reasonable…read moreprices

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

Regarding : "Cool It Kauai" Air Conditioning : BEWARE…read more I started with Cool it Kauai when I first bought my 3 bedroom condo in 2019 for a vacation rental on the North Shore. Van and his team were very nice and installed eventually 4 Fuji AC's over that first year that were fabulous at the beginning. 'Cool It' was set to maintain these 4 units annually and all seemed good until someone new took over the office, who was literally so cold and dismissive to my concerns over the equipment and the ever increasing costs to have them maintained, If I mentioned it was an emergency she would nearly double the costs, so it was best to be patient even though we had guests harassing us for an instant repair. Her name was not Skyler, in fact, I must agree when Skyler came, she was a welcome asset to the office. She actually seemed concerned and was always trying to be helpful. However when there was a need for a repair, and all 4 units were still under warranty, it seemed no matter what the diagnosis was the warranty never covered "those" things... That's about when the red lights started flashing and it was around this time they added the 'travel time' costs to my bill! Are you serious? We finally left last year when they couldn't produce or provide our warranty information. Information that only they had, since they were entrusted with buying all 4 brand new Air Conditioners, so surely they had all the paperwork, including the warranty info that it came with! However I spent nearly 4 months trying to get that information from them, only to finally be told, "You can call Fuji and get it"! Really? Omg! The new company acquired that information at the get go and has already had 2 repairs that were still under warranty (3 were 6yr warranties and one was 12yrs), so all equipment was still covered, but Cool It wouldn't honor it or bother with it!! It became impossible to receive this simple information or any reply that did not escalate our dismay. For all the trust and finances we endowed 'Cool It' with, we received one too many curt, rude and inadequate responses. I've had enough. Be