I'm building a new home . Starting in March. Have called three times, left info at Home Depot, and emailed the company. No one will call me. No one here is interested in quoting this new home central air. There are rough in concerns. So I wanted to get a Daikon quote. I guess now I cannot through Island Air. That's what I just was told by receptionist. Weirdest experience I've had in years. I don't get it. How do you stay in business not wanting new home construction biz. read more

Waited three months last year to a get split air repaired which was bought and installed by them. (Still under warranty) Now another air conditioner which is still under warranty is down and it's been FOUR weeks since they diagnosed the problem and they still can't tell me when the part will be shipped from the mainland. spent well over 30,000. on three units and can't get any answers. I call them, they promise to call back with answers and they never call back. Went with them because they are a "Christian" company....so disappointed and frustrated. read more

We couldn't be happier with Island Comfort and their exceptional service! We purchased two air conditioners from them, and recently had a full, comprehensive cleaning done by Diego T. -- and wow, what a difference! Diego provided before-and-after photos that clearly showed the drastic improvements. Our units are now running better than ever. Living on Kauai, especially during hurricane season when the tradewinds disappear and it feels like a steam room, having a reliable and efficient AC system is essential. Thanks to Island Comfort, our home stays cool and comfortable year-round. In fact, during a recent graduation party, over 30 kids ended up staying inside just because it felt so good! Now, a special shout-out to Diego -- a true professional. He took immense pride in his work and went above and beyond to make sure we were satisfied. It's rare these days to see such dedication, especially from someone so young. His detailed reports to both us and Island Comfort's headquarters were impressive, and the results speak for themselves. My family could immediately feel the difference when they came home from work and school. I'm now on one of their maintenance plans, and I can confidently say it's a great value. I also highly recommend their additional filtration service (I believe it's called the I Wave filter) -- it truly makes a difference. Much appreciation to the whole Island Comfort team: Diego T., Ana Mo Des, Pastor John Small (who introduced us to the amazing extra filter), Rocky, Kiely, and Carrie. Your customer service and genuine care for the people of Kauai shine through. Island Comfort gets a full 5 stars from us. If you want your home to be the most comfortable place on the island, don't wait -- call Island Comfort! read more

Island Comfort installed a split A/C condenser with three controllers for us in 2022. As part of the purchase they gave us three years of "free" annual maintenance. As the years passes they did the maintence each year. After the free maintenance time elapse they then said it should be serviced every six months in the Kauai environment at about $500 per service. When we visited our condo we found the condenser to be obscenely filthy. Long story short, we ended up paying another company $2000 to come out and service the system, getting it running efficiently, because we could not get on their schedule for three months. Because the system had become so inefficient, due to the lack of proper servicing, our electric bills had increased by 50% over time. I would avoid this company. read more

Just want to thank Island comfort for installing mini split AC system for our house. 2EA of 36k BTU system and one is split multiple zone for bedrooms. (4 heads total) Rocky (sales rep) is knowledgeable and very friendly. Stayed true to his words and everything went as explained. Installation team did an excellent job too. Hats off to AC system install members ( Jon, Dave, and Noah) sorry if I misspelled your names. Electricians (Bryan and Diego). Everything looks great and works as it's supposed to. I will highly recommend this company for AC install projects. Signed paper and had it installed the very next week. Thank you everyone. read more

I am very pleased with Island Comfort's services. They were professional in scheduling and delivering their service. We will definitely recommend their services to friends and family. read more

First of all, everything did not go as we planned, but I know that happens with every company. But the best companies will go the extra mile to make sure things are adequately rectified, and that is what kind of company Island Comfort is. We have several units with them, and when one went out and after several tries to repair it, the owner, at a loss to the company, directed his staff to go above and beyond to replace it. I was so grateful to them for getting this job done and now we are enjoying the benefits of A/C as we had planned. This is a great company--not only do they give back to their community in so many ways, they work with integrity to meet the needs of their customers. Just a really great company. read more

Island Comfort - Heating & Air Conditioning/HVAC Near Me - Lihue, Hawaii

Thank you Island Comfort install was done efficient and clean. I'm a repeat customer and the team always treated us like family. Wanna say Mahalo to Kari,Rocky,David, Flo and the electrician. Mahalo, Brad read more

1. PREFER ZERO STARS. 2. Not even worth one star. 3. Fix your schedule/customer service dept. 4. This is the FIRST company that needs MORE THAN TWO CONFIRMATIONS for a simple ESTIMATE. 5. All SHE had to DO is TYPE IN CUSTOMER CONFIRMED appt. 6. So END RESULT? 7. THEIR LOSS of maybe $5 K plus of business. 8. Thanks! We will spend our hard earned money on a company that CARES about future customers. read more

Island comfort is amazing! Stellar affordable quick service. I couldn't be happier with Kiawe, super nice and very knowledgeable. read more

Kaiwi the technician amazing and respectful good Christian values..highly recommend island comfort read more

Island Comfort - Island comfort - Heating & Air Conditioning/HVAC Near Me - Lihue, Hawaii

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We got a special Black Friday diagnostic offered through CostCo. The technician arrived a little later than scheduled but we were kept informed as to his new arrival time. When he arrived, he was very knowledgeable, cordial and respectful. I believe he did a thorough examination and gave us an honest evaluation of our 20 year old system and an honest opinion of what needed to be done to have a fully functioning unit. I would definitely recommend Island Comfort and consider them for future needs. read more

The Good folks from Island Comfort AC just came by for a Service and Cleaning Visit (Kaiwi and David). As always great job with a smile and laugh. Most importantly they knew what they were doing! I strongly recommend! Cheers! Norm read more

To keep cool and comfortable during the summer, we can no longer depend on island trade winds wafting throughout the house, ceiling fans, or floor fans to keep our guests comfortable. The record high hot humid weather we have been having caused us to consider investing in outfitting our vacation rental home in Princeville with air conditioning. It was the best decision going with Island Comfort. My husband Jim and I are very impressed with this air conditioning company here on Kauai. Ken Starr's crew installed 5 Daikin A/C Split systems. It took them only a day and a half to do the job. Rocky met with my husband to provide a proposal and was excellent in communication making sure we approved the placement of each unit. David, Will, and Brian are a great professional crew, organized and cleaned up as they worked. Lead installer, Jeff Esposito kept us apprised of the progress. They finished in time before the next guests arrived the next day. We highly recommend Island Comfort! read more

Island Comfort - Island Comfort Air Conditioning dream team! - Heating & Air Conditioning/HVAC Near Me - Lihue, Hawaii

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My husband and I live in Eleele and anyone familiar with Kauai knows what that means! We've been wanting AC since we bought our house in 2018, but could never pull the trigger due to cost (both upfront for the AC units and installation, and the cost of electricity). With global warming turning our weather whack - I mean it's hot as hell in January! - we made it one of our goals to get an AC this year (2022). The day we happened to talk about it, we went to Costco and Island Comfort had a pop-up. My husband talked to the rep, who made a consultation appointment for a free estimate the very next day (Monday). Monday morning Patrick (who's like a dispatch or something), called and let me know that Rocky would be by around 12, making sure the time was okay. He then let me know that they would give me a heads up as the time got closer, which they did. When Rocky got here I showed him where we hoped to have the units and also rattled off a list of questions my husband had. He answered every question I threw at him with ease. He gave us his suggestion of products to meet our cooling needs and then proceeded to give me a quote. We agreed to the quote the next day (Tuesday) and got our AC installed today (Wednesday)! WHOOP WHOOP. Edwin, the electrician, got here at 8:45 a.m. and started on his portion of the job before the other guys, John, Lee, and Ola, got here around 9, when they said they would be here. As they were setting up, an issue came up with placement, and they asked if we would be okay with putting a hole through the trim around our door. I couldn't get ahold of my husband, and somewhat freaked out, but they told me we had some time and that they'd set up while we waited. But, as they talked me through the issue (basically it wouldn't be aesthetically pleasing), Ola came up with a solution to conceal all the wires and whatnot, as much as possible. Can't say how much we appreciated this. They were all very nice, professional, and worked amazingly well together as a team. I was in my makeshift office most of the time, but from what I did see, I was quite impressed. When the installation was complete, John and Lee cleaned up and Ola walked my husband and me through our new units, the remote, and the condenser. He also gave us great customer service. SERIOUSLY, don't frickin' know what the hell we waited so long for. This was one of the best decisions we have ever made. As an FYI, we did have some issues with the condensation line leaking when we ran our AC... so we had to have two separate techs come out to fix it. However, Island Comfort was really great about resolving our issues in a timely manner. We really appreciated that! They are so easy to work with, so glad we went with Island Comfort! read more

Let me be honest in being clear we are NOT and will never be clients of Island Comfort. Simply because we don't like to be insulted and treated like idiots. Rocky the estimator showed up with laminated sheets with pricing such as per hour labor charge - although that's supposedly included in the quote anyway, and warranty options. After 20 or so minutes at our house he presented us with a hand written "quote" which he wouldn't even let us keep. When I told him I'm honestly sticker shocked and asked to have it emailed properly with a breakdown so I can compare our options, he responded they don't do that but that the info will be in their system that I, as a potential customer don't have access to anyway, ha-ha. I further inquired as to which AC model(s) he priced for us and his response was that he doesn't have the info. Seeing people have been reviewing him as the company's estimator since 2019 I assumed by now he must know all the ins and outs of all of the 11 different Lenox models currently produced. (Apparently he's been able to get by with his smile and charm...?) So to summarize our experience, he expected us to pay the price of a used automobile based on a hand scribble. Not us. Not today. Not ever! read more

Island Comfort - Hand scribbled quote without any details/breakdowns. - Heating & Air Conditioning/HVAC Near Me - Lihue, Hawaii

What can I say about this company? If I could give them more stars I would! They are amazing! Every single person we dealt with was responsive, professional, polite and provided excellent customer service. Rocky was able to promptly visit us at our property, answer ALL of our questions patiently, provide a quote and connect us to the office staff within 48 hours. Within 10 days our split-system was installed by a polite, professional, and considerate crew and here we are. Of course, the air conditioning was and is AMAZING... but can we talk? I mean really... the dry feature was a God send during the recent humid period. I recognize that it isn't always super humid but when it is .... HELLO MARY! Love, LOVE! Everything was exactly as described and for the price quoted and I simply cannot say enough about this Kauai crew - and yes, I know that Kari, their office person, is not on island but she was amazing as well. Apologies for not listing the installation crew names, I misplaced them. The crew also provided excellent customer service, were respectful of our home and cleaned everything up as soon as they completed the job. A special "Thank you" to them! In short, if you are in the market for A/C installation and on the island of Kauai DO NOT look further this is the company to install you're A/C. You won't be sorry. read more

Good commercials but poor follow thru. 3 days ago, I called and LM, then called again and LM, then emailed on their site for a quote. No response, moving on! read more

It took months, but Island Comfort finally came thru. Problem has been fixed, and they admitted that they had dropped the ball. All's well that ends well Mahalo read more

Ever since posting my first review, there was a new worker assigned to our case and she has been so extremely helpful in making sure things got done. Whenever experiencing an issue, she was quick to respond and the company would send out technicians as soon as they were available. The technicians were extremely pleasant and knowledgeable and if they felt something needed further investigation they would send someone in that department. Finally the problem has been officially fixed and I just wanted to update the review that it became a wonderful experience. read more

Never been a fan of posting things, however feel should read this before making a large investment. Most of the employees of Island Comfort have been great and professional. However the owner "Rocky"' is not. It's been a few months now and my unit in my master bedroom has intermittently making a loud noise that has woken my wife and I up a few times. I recorded the noise and sent it to them. In September 2022, A few weeks after I reported the issue, Rocky and a tech came to look at the unit. I had both of them also listen to the video recording of the unit making noise. Tech looked at the unit, gave some recommendations and was very professional. Rocky on the other hand had the audacity to tell me that maybe my wife and I have sensitive ears...wtf!!! After I made it known to Rocky and tech that Rocky's comment made me upset, he walked out, without even an apology, and has still not apologized for his comment. Now this same unit is literally dripping water onto my wall and hard wood floor. Just sent Island Comfort a video recording of the water coming down from the unit. Rocky would probably say that my wife and I are sensitive to moisture. I have had several people ask me about AC and have recommended other companies, not Island Comfort, specifically because of Rocky, the owner. read more

I'm sure that when you purchase an air conditioner from Island Comfort, they'll be at your home immediately to install the system. However, getting maintenance for your units is the problem. We called on June 16th due to leaks from our AC unit and were told that the soonest a technician can come is June 26th. It's now June 27th and no phone calls or explanation as to why a technician did not make it to our residents. read more

The entire process was quick and easy from beginning to end. I am so glad that I finally got split AC's- I should've done it a long time ago. I've had window AC's and they cooled my house, but now I see that they didn't do as great a job as I thought...my house is so cold now! The entire Island Comfort team are professional and super kind, I will recommend this company to everyone. Thank you so much! read more

Installation fine, the maintenance appointments take 3-4 months and the costs continue to rise! Recent quote $400.00 Seriously for a checkup to maintain their HVAC units. Originally it was $100 when first purchased and in 3 yrs time $$$ have grown beyond average annual increase. The family appears to have gotten $$$ hungry and are missing out on the long-term support/return customer service. Recommend locating another HVAC provider. read more

Island Comfort is truly the best, local people with hard work ethic! They will install ASAP, call Back ASAP, do anything ASAP! We have had NO problems with our 6 split units, in over 20,000 SF building, they work around YOUR SCHEDULE call them today for a quick estimate and even quicker install! YOU CANT GO WRONG !! read more

About 3 months ago I was in the market to have an AC system installed in my home. I called a local AC company and was told that they were busy and that they will have someone contact me for an appointment. After waiting for a month, I decided to call Island Comfort after my wife's coworker highly recommended them for her installation. I got a quick response by Island Comfort and scheduled an appointment for an estimation. Originally, I was wanted to have a ductless ac system installed in my master bedroom located on the second floor for my wife. I met with the Rocky, appraiser/ installer as scheduled. He was very knowledgeable about his products and personable. No high pressure to buy from him. He recommended what size ac unit I needed for the master bedroom, where the compressor will be located, and different brands they sell with a price quote. Best of all, they offer reasonable financing to make it affordable that I opted to have the living room area AC with a larger system. We set a date for February 15, 2020 for installation. Rocky and his installation crew arrived on time at 8 am. I missed read a message and thought they would come in at 10 am. My bad, we were still sleeping when they arrived! The installers were understanding and quickly went about with their business. I was impressed how fast they were able to install the two ac units, the running ac tubing and electrical wiring through the attic, installing the compressor on the ground floor, and the running a system check of the system. They were done by 1 pm. The work crew worked well as a team. They were cleaned up the work area and were helpful in answering questions. The compressor is very quiet. I don't need to worry about my neighbor complaining about the compressor noise. My family is totally enjoying the comfort of AC. I would highly recommend Island Comfort AC if you are looking to install AC in your home. read more

Island Comfort - Installation of the AC Compressor. - Heating & Air Conditioning/HVAC Near Me - Lihue, Hawaii

I have been in the construction industry for over 40 years and I am very pleased to review Island Comfort Air! From my very first conversation with Rocky, lead estimator, I have been extremely impressed by the professionalism, knowledge and integrity of Island Air. The way I found Rocky was following the clean, well stocked and maintained Big Blue service vans! From the professional written estimates, to the very competent and kind office team of Carrie, Jessica, Kailei and Chrissy, to the efficient and kindhearted electrician Edwin to the clean, neat and swift installation team, I was more impressed with Island Air than any other HVAC contractors I'd ever known! The quality of Lennox mini split gear and the excellent workmanship and attention to detail of the installers, I would recommend Island Comfort without any hesitation. And Island Comfort's service and support after the installation has also been the very best! They promptly have responded anytime I've needed them....which is almost never as the Lennox mini splits have performed seamlessly and my only calls have been for annual services, which is taking place as I write this review, by another very competent and professional technician, Lee....he is very neat and respectful of our home and extremely knowledgeable about his trade! Island Comfort is an extremely well run, professional, competent Company that is passionate about quality, passionate about caring for their customers as well as all their hardworking team members and is a Company of high morals and integrity, Mahalo, Greg Belcher read more

The service is 5 stars from the beginning. I contacted them online via their website and was quickly called back by Kari to schedule a quote. She was super friendly and helpful. Rocky was very knowledgeable and helped us go through the different products available for our space. After choosing the right size A/C unit we had it installed within two (2) days! Jeff explained everything we needed to know about our new unit. He was super friendly and made us feel like Ohana. I definitely recommend Island Comfort and now my family and I can enjoy the summer months in comfort! read more

Island Comfort - Heating & Air Conditioning/HVAC Near Me - Lihue, Hawaii

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Got a mailer from this company. The mailer AND their website state the island of Kauai. NO other locations. I simply emailed them at their website to request to be taking off their mailing list since I live on a different island, Oahu. I get a reply that was all in CAPS stating that they have offices on other islands and boasted that they own a home in Kaneohe. If that is the case then you should UPDATE your flyer and website to say so! Not just the island of Kauai. And I got a sarcastic email back when I stated whoa all in CAPS... better? If I could pick no stars it would be that. Good customer service is key and being rude via email is part of it. Enough for me to come on yelp and leave a BAD review about my experience with your company. Spread Aloha! read more

Island Comfort's team was professional and early for each meeting and install. Each technician, electrician, and surveyor was friendly, respectful, cared about the job they were conducting, and eagerly asked if I was satisfied with the job as it went along. Island Comfort has the best price and service I/anyone could asked for. Our home is cool and the family is happy. Thank you IC! read more

It was a pleasure working with the Island Comfort crew. The entire team was so efficient, courteous, neat, and professional. My ac unit works great and is so quiet! Thank you Rocky, Jeff, Jr., Edwin, Chrissy and Rhonda for the fast and friendly service! read more

Wow! Island Comfort never disappoints! They have an amazing team of estimators, installers, etc. Mahalo, Mahalo, Mahalo to Mark, Rocky, Florante, Jeff, Ken and everyone else in between for providing top notch service, install, follow through and follow-up service. Customer service and customer experience like no other as they go above and beyond, are very responsive, answer all questions (we had tons), showed up as scheduled, and continue to impress. Thank you so much to Mark for taking care of all of our A/C needs. The weather is changing on Kaua'i and it is hotter than hot, call Island Comfort! read more

Island Comfort installed AC in my condo in the most professional manner possible. They had to work around stringent requirements from our Board and were able to solve every challenge in a way that met all my needs. The team of four men work together in an efficient and effective manner, each with their own tasks, coordinating with and assisting each other during the process. They were cooperative, very polite, helpful, and willing to answer any question. I highly recommend them and their systems. read more

...So we did ask Island Comfort to install TWO more air conditioners, on a shared condenser, and again their work was superb. Then came an interesting wrinkle. The new units have a "Dry" function, separate from "Cool", to reduce humidity while keeping room temperature steady. This was winter so we didn't need much cooling, but to keep books and other absorbent things from getting soggy we ran Dry in closed rooms for several nights. Disappointment. Humidity persisted. Island Comfort's owner, Ken, promised, "We'll do whatever it takes to make this work for you," and he meant it. Technicians tested the system and the mystery deepened: Sometimes Dry worked, sometimes it didn't. Finally, master troubleshooter Nathan studied the situation, ran more tests, and even called the manufacturer's engineers. He learned that on this equipment, Dry stops dehumidifying, by design, when the temperature outside is 64 degrees or lower. Why? Who knows? But now that we know the fact, we can easily work around it. Ken kept his promise. All it took was the attention, skill, persistence, and integrity of everyone at this fine company. Five stars again. read more

We just can't recommend Island Comfort highly enough - if we could give 10 stars we would! As others have mentioned, we decided we didn't want to go through another summer without AC. Additionally I have mold allergies and wanted a system that also had air purifying and dehumidification capabilities. We were extremely frustrated with some of the first companies we called. It took them weeks to call us back and then weeks to get a bid only to find that they left out half the things we asked for. Then we were referred to Island Comfort and what a different experience! They called back promptly and made a timely appointment to come give us a bid. Rocky, the estimator, showed up on time, listened to our needs, and gave us a proposal the same day that covered every single one of our needs and was by far the best price we had received. It was very helpful that Rocky knew in advance of the strict requirements our HOA has for AC installations and was able to work within them. Over the next few weeks as we did more research Rocky and Mark patiently answered our questions. When we were ready to start, Mark worked closely with our HOA & the County to get all of the required permits - making it really painless for us! Jeff & Rocky came to do a job walk-through so that we were all in sync prior to work beginning. On the day of our installation Jeff, the very wonderful onsite installation supervisor, and his team (David, Brian & Will) showed up on time, worked hard and left our place spotless! I had told Jeff earlier that I have asthma so they tarped everything and were really conscientious about containing dust. Although our installation was supposed to take 2 days they wound up finishing in one. We had 3 mini split zones installed - living/dining room, master and guest bedroom. They were able to use our crawl space in a way that we have no dry wall repair needed and everything looks neat and professionally done. If there was any glitch - and this wasn't their fault - the company that supplies the iWave air purifiers that we ordered to work with the system sent the wrong ones, so they weren't able to be installed at the time of the mini splits. This wasn't a huge deal as they were an add on and didn't affect the units working in the meantime with their regular built in air filters. However as soon as the correct ones arrived less than one week later Jeff came right over and installed them. I should also add that of all the bids we received - not only did they have the best price they also have the best warranty with 5 years labor (everyone else offered 1-2) and 12 yrs parts. Plus they provide a free annual deep cleaning of the system for 3 years. These are honest, hard working folks who do a great job at a great price and seem to really care about their customers' satisfaction. If you need AC you will not find anyone on Kauai better than Island Comfort! read more