this is the second time I have used it! Aiden and his colleague came in and did the work…read moreefficiently with great quality. He took pictures of before and after the work to show me his work. Appreciated! Thanks!

We had them come out to just clean our dryer vent. They were here for 15 minutes total, never went…read moreinside to actually push the lint out of the vent. They only did the outside and when I asked him about going inside he said that is appliance issue. My husband ended up purchasing brushes on Amazon and cleaned the vent out from inside, which in turn made him have to clean it out from the outside again. Not to mention all the lint that it pushed through on the roof again. Very frustrating. I actually took a picture and emailed it to them with all the lint that was taken out but never got a response.

I recently bought a home built in the 70s, which had a past end-of-life furnace and which sensibly…read moredidn't have cooling, though I wanted it as its become increasingly important over the years. I pitched a project via Yelp to install cooling and replace the furnace to all of the most highly rated companies in the area. All of them recommended a heat pump as opposed to traditional AC. Better Air NW's proposal was not only the least expensive by a fair margin, but also offered the highest quality machines and best warranties. Normally, I'd be pretty skeptical at that combination, but all of the positive reviews on Yelp convinced me to accept their offer. A few days later, as I write this I'm basking in the warmth of my new heater. The installation was smooth, painless, and well done. Despite some unexpected challenges in the home's design to figure out and overcome, they charged exactly their estimate; there were none of the kind of headaches or scams that one often expects dealing with contractors. All in all, great experience, these folks deserve their lofty reputation.

Better Air NW did a great job. On time. Easy to work with. Seemed efficient. Only thing was that…read morethey couldn't get up on our metal roof to clean out the laundry vent. Understandable.

Great service from 1st response. They did our entire AC…read moresetup and install as well as installing an ecobee and they were courteous, nice, informative, and helpful. The process was smooth, the payments were smooth, and I never felt swindled or like I didn't know what was going on. I highly recommend this business. It definitely started out rocky on the first day - I thought they wouldn't show when they were running extremely late and equipment kept arriving before they did, but in the end it was great! I believe we worked with Trevor and Isaiah and one gentleman whose name I forget, but they were all great!

Don't work with this company…read more After purchasing their annual maintenance plans for both our heater and air conditioner, they no-showed on three separate appointments. Why did I agree to the third appointment? Because the owner promised us a full refund PLUS $1000 if they didn't show for the last appointment. Despite them not showing for the last appointment, and sending me an email stating they would be sending me a check, it never showed up. I've tried calling, texting, and emailing them to resolve the issue, but they're definitely ignoring the problem. This was months ago, and to date, I've not received the service we paid for, received a refund, or even received a reply about the issue. We're now out hundreds of dollars, and I missed three full days of work for nothing.

Honesty, integrity and customer care that is second to none. If you want it done right the first…read moretime then make Right On your first call. They are the example that all businesses should follow.

Friendly and did professional job from start to finish Used…read moretop end equipment and the finished project was installed

Justuce is the absolute best! We had a late night emergency situation, the furnace failed and the…read morehouse began to smell like gas. Justuce was on top of it. Figured out how he can acquire the necessary parts in short time and how he can fit us into his very tight schedule. He came back with an option to repair the existing furnace with new parts so that we can save money instead of replacing the whole furnace. Overall a super friendly, honest, and professional company!

Scheduled an appointment two weeks in advance to have our unit looked at. After driving 3hr to meet…read moreon time and waiting almost 40min past my scheduled appointment I finally called them only to have Dylan tell me that they needed to cancel the appointment for an "emergency ". He did nothing to remedy the situation and simply told me to have a nice day. Awful service. Update: About as fast as I wrote this review, I was contacted and the situation was handled with the upmost professionalism. They were sincere in their desire to fix the problem and in fact did.

I clicked on an ad for a $79 cleaning thinking it was too good to be true -- but I'm so glad I…read morebooked it! They scheduled my appointment right away, and Cody came out to do the service. He did an excellent job, didn't try to upsell me on anything, and took the time to give me some really helpful advice for when I eventually need to replace my 12-year-old furnace. Super professional, honest, and easy to work with. I'd definitely recommend them and will be using them again in the future!

We had a new hot water tank, fuenace, and air conditioner installed. The fellows who came to do the…read morework were courteous, friendly, efficient, and professional. The result was clean, well thought out and nicely planned. The value will give great returns for years to come. We would recommend Snohomish Furnace and Air to anyone.

Talk about amazing, Fast and honest service to save us from…read morethis winter's cold weather! In the past we had issues with the furnace and Ofcourse another company tried to make us buy a whole new unit and was not feasible for us. We called becks holding our breathe and waiting for the same bad news but instead they got out here within a few hours, replaced a part and got our home nice and warm fast! Thank you for the amazing service.

We worked with Levi, who took the time to patiently troubleshoot our heat pump after we had a…read morefrustrating time with two other companies. He discovered the cause and replaced the defrost board for a reasonable price. Given that the others had advised that we replace the entire heat pump (or the whole system, according to one), we were really grateful to have an honest, capable technician like Levi. Our heat pump is back up running and putting out cold air again!

Puget heating heard about a need a family had this winter that recently lost their husband and…read morefather of 5 kids to an accident. They paid for and sent their technicians to install a mini split in their home and gave this family warmth and love and most of all hope as they get close to their first Christmas without their dad and husband. A special thank you to Puget Heating for this act of kindness. Also a great big special thank you to Dan and Rob for coming out this weekend for this project!

Run fast and run far if you're even considering this company. My builder had Puget Heating install…read moremy new heat pump system in a new construction house on Whidbey Island. Not only did they cut corners on several connections, but they wired the three mini-split heads out of order resulting in icing and eventual failure of connections and loss of coolant in the system. I paid Island Ductless (Whidbey Island - great company) over $2k to fix the problems when Puget heating refused to do anything due to being past their one-year labor warranty. This is not an issue that was noticeable during that year, but the problems were 100% caused by inept installation. Do not use this company! The below response is BS. It was the responsibility of Puget Heating to ensure that everything was installed and working correctly. Passing the blame to an electrician is just dodging their responsibility. Refund me my repair costs, and I might add a star, but I stand by my review.

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

The salesman from CM Heating came out to quote a new heat pump and furnace. That same night, our…read morefurnace stopped working completely. I had to call them five times before they finally sent someone. Turns out the salesman hadn't secured the door properly, so the safety switch never engaged -- a super easy fix. We had a cold night with small kids in the house and they showed zero urgency fixing a problem they caused. Their quote was also the highest I got. I don't blame the salesman for the mistake, but the company doesn't stand behind their work at all. I'd never use them again and wouldn't recommend them to anyone.

Ridgeline installed a split unit air conditioner heater in a bedroom that was not receiving enough…read moreheat or air. They did a beautiful job, I'm very happy with the product and installation, and their customer service skills are above and beyond. The work area was left very clean. It was not the easiest location to do an install but they did a wonderful job and I'm happy with the end results. I highly recommend Ridgeline. on top of all that Cody and Tim could not be nicer people!

From the owner: We provide service and installation of HVAC/R ( Heating, Ventilation, Air Conditioning and…read moreRefrigeration) equipment in both residential and commercial applications. We pride ourselves on quality work, and make it our mission to provide you with the best service possible from start to finish. With a combined 18 years of experience in the industry, we are confident you will be pleased with our work. Call us today!