This is literally the best company I have experienced. In life communication is the key and that's exactly what I love about the communication. It took no more than 5 days to get my items delivered and the movers were amazing. They made sure all my items were safe and in the same condition that I gave it to them. Dispatch contacted me throughout the way. If I can give them double the amount of stars I would. read more

We had looked at many different options when moving cross country from LA to STL. We chose Official Van Lines because they seemed to have better customer service. We should have gone with someone else, but the cost was a concern. When the movers arrived after not giving any follow up since booking, it was a different story. They rushed us and when we kept trying to tell them to pack more stuff they kept giving us the eye roll like we had too much stuff. Art in sales said they were taking every precaution during COVID but all of the movers that showed up didn't have masks nor were they cautious about it in the slightest. They packed things we didn't want them to pack and when we asked if they could get it back to us within 30 min of leaving the location they were nowhere to found. Then when it came time to deliver our stuff to the new location it was just as chaotic and disorganized. We were traveling by car back to STL from LA and we had not heard from the movers since they left LA. We assumed because they said we could store items for up top 30 days before it arrived that it wouldn't be a problem, our bad. We received a call 6 PM on a Friday from a different person with broken English saying he would arrive the next day at 6 AM and if no one was there we would have to wait another 2 weeks for our stuff and they would charge us $200 more. We were still 8 hours away from our destination and had to rush to meet them the next day. When the truck arrived our stuff was squashed into the semi and didn't look like they took much care in with our items. After 2 guys unloaded the truck in about 4 hours they demanded payment immediately. I was very dissatisfied at this point and demanded to talk to his manager, but of course, there was no one available. I pressed further that I wouldn't pay until someone spoke with me about my grievances. After about 45 min they finally had someone for me to talk to, and I voiced my concerns he agreed that my concerns were valid and I requested a reduction in cost for my time and trouble and he said he didn't have the authority to and would email his superior. I asked for his superior's number and he said he didn't have one, and that his company is very very big and they don't have a phone for each person, only generic numbers to there departments. I pressed further for some resolution but soon realized I was trapped and my only way to get the rest of my stuff that the movers had stopped unloading was to pay them. The whole situation was a big headache, and not as simple as they described. I feel they take advantage of there customers and hold their possessions hostage. I have moved many times before and think if you have any other option you should choose them, as this company doesn't care about you, your stuff, or anything but money. I would never recommend them to anyone. I really don't know how they have more than an average of 1 star. read more

Official Van - Broken Records & Bins stacked to high - Towing Near Me - Coeur d'Alene, Idaho

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WORST MOVING COMPANY EVER!!! DONT GO WITH THEM! Moved from Boston to CA, they mentioned that our stuff will get in 1 week, so we planned accordingly. That promise of 1 week was a BIG LIE!!! Never trust the sales guy "Mike", he never picked the calls after you initiated the deposit money and will totally ignore you. Also, his price quote is TOTALLY A TRAP!! He said it will cost us $1800 but when movers came they charged us $4000+ on the day of pickup. WORST SERVICE! Movers promised for certain day and did not come and next day, they called 20 mins before saying they are coming (without any prior notice) and we were outside. We rushed home. Some very unethical russian guys came over and they didnt have any masks even during COVID 19 going on in July mid. They didnt care and treated us very badly. Those russians charged us so much extra that we were shocked and had out flights next day so had no other way. THEY TRICKED US!! They wrapped our stuff like a TRASH and throw it away. They used our bathroom and left it like a garbage. The stuff hasnt arrived until 40 days after they picked up and the dispatcher lady "Stephanie" is SUCH A LIAR!!! GOD! She said that we take 20 days to deliver and then changed to 30 days and never picked the calls. They took our money and didnt care to get back to us. Stuff arrived in a very bad situation and they broke bunch of things and didnt ever care to help. DO NO HIRE THEM!!! read more

Be careful with the FAKE positive reviews on here and on Google! Another review site shows they got flagged from too many reviews coming from the same IP address!! If I could give Official Van Lines 0 stars, I would!! I never leave negative reviews... on the contrary, if you look at my reviews, they're all positive. However, I feel like it would be an absolute disservice to folks out there looking for a moving company to not warn them about this garbage "moving company". DO NOT, I repeat, DO NOT use Official Vans for your move! SEVERAL items arrived in horrific condition. Items and pieces of furniture were shattered and damaged to no repair. But that's not even the worst of it... the contract I originally signed right after I received my estimate had DIFFERENT terms and conditions than the document I signed when the movers showed up to move my belongings. I found this out upon drop-off of my items at my new home when I was charged additionally for the number of stairs. The first contract stated no more than 20 stairs before they add a fee, and the second stated 8 stairs. I've included pictures in this review as well. To add to this, I filed a claim with them over a month and a half ago (the day after my move was complete) and sent a lengthy email with descriptions and pictures of everything that was damaged, as well as the pictures of both misleading documents. Since then, I've been communicating with a useless person named Jeff from Official Van Lines via email. To make a painfully long story short, I called Anthem Claims on my own today to check on the status of my claim and Diane from Anthem said there is NO record of any claim filed under my name!! The sad part is... I'm not shocked. I called Household Logistics/Official Van Lines immediately after and asked to speak to a manager and the representative who answered the phone said the manager was in a meeting and they would give me a call right back. I have yet to hear back. I want to leave you with this... on top of what I already mentioned, my move ended up costing DOUBLE, I repeat, DOUBLE what they originally estimated! I provided exact measurements for items that I knew were fairly large. Ex. "92 inch sofa". And my estimate for the number of boxes I had was only off by 2! And I will say it once more... I ended up paying DOUBLE the amount of my estimate because of insufficient cubic feet estimated space in the truck, and illegally using two different fine prints in their contracts which resulted in extra fees*. Sadly, there are more aggravating events that took place, but these were the main ones that I had to share. I will be filing a complaint with the BBB and reaching out to an attorney to see what can be done with regards to the two different contracts. Save yourself and look for a moving company elsewhere!!!! read more

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Don't do it. You'd be better off carrying them on your back, they'll get there quicker! They will tell you it will be 10-14 days for delivery and by the time you get your things it will have been 50 days. They will be impossible to get ahold of and when you do they will be vague and stall. When you finally start losing your patience they will get nasty. When they say they'll call you the next day with an update, they won't. When you challenge the contract they'll make up new information. They'll tell you you'll get notice the day before delivery, but you may not. We were told that Colorado was really far away when we complained that delivery was taking too long. Funny they didn't have problems booking a delivery to Colorado. When we did get notice of delivery it was the same day about 6 hours ahead of time. Delivery took place into the evening. (Note the delivery crew was the only saving grace to our Official Van Lines experience.) Finally, when you want to believe that a truck with your belongings can break down and sit in Ohio for 2 weeks just to keep some sanity you'll find out that it couldn't have been in Ohio as your EZ pass packed in your boxes tripped the toll 2 weeks after the said the truck broke down. This company will LIE repeatedly. The truck is broke down in Ohio must be the go to response as they stayed consistent on that one. Don't do it. Take our word for it, not worth the headache. We thought that we made a good choice and we're sure all movers have these stories, but we can with good conscience tell you to go elsewhere. We have our things now, but we did not receive a discount equitable to the # of business days that it was late for delivery nor equivalent to the amount of items that we had to purchase to make up for a truck taking 35 business days (50 days) that it took for the truck to arrive. Don't make the same mistake we did. read more

They pay people to leave reviews!! Proof in the screenshot below!! Please take the time out to read this review!! If you could help it, DO NOT DO NOT Select this company to move your stuff! I am moving in July 2018 and decided this company would be the company I wanted to move forward with back in March 2018. It's now June and the owner of the company (Michael) called me to inform that the quote i was provided back in March was wrong! Because this was no fault of my own, I asked if he would honor the rate i was given and he said no unapologetically. He basically gave me the middle finger and told me I had more than enough time to come up with the difference of over $500 or go with another company! He was sooo crass that I decided to Take my business somewhere else. I didn't deserve to go back to the drawing board a few weeks before moving to TX. Another thing is no one seems to be on the same page. I made a deposit which I was told that it was refundable only to find out that it is not!! Do not waste your time! The company has an address in "Miami", but serve the NJ area! I'm starting to think they are a Broker!! I can say I've only encountered 2 professional people in that office. The girl that laughed at me because I was misinformed about the security deposit lacks in professionalism just as the owner Michael does. I've never left a bad review but I will make sure people know what they could potentially get into before signing up with this company! Again do not waste your time! read more

Official Van - Towing Near Me - Coeur d'Alene, Idaho

I wish I could give this company 0 stars. STAY FAR AWAY FROM THEM. It's been 24 days since my aunt moved from New Jersey to Florida and she has yet to receive her stuff. It's nearly impossible to get in contact with anyone and when you do, they just give you a run-around. Emails never get answered and you never get concrete information. Also, the customer service rep they have responding to people on Yelp uses a stock photo image that can easily be found on Google and is used by other companies as well. Just another sign that this company is basically a scam read more

I used Official Van Lines to help me move my things from a storage unit in NYC to Florida. I have no experienced worse customer service and rudeness from a company than I did when I was working with them. They showed up to my storage unit a day early. I was traveling when this happened so I had arranged for an authorized account holder to be at my storage unit the day that my receipt told me they were going to arrive. When they showed up a day early, I called the office. The lady at the office gave me the biggest attitude and tried to charge me extra for not being there - even though they arrived a day earlier than they indicated on the invoice. She demanded I tell her what to tell the movers, who were physically standing at my storage unit in NYC. However, she was using a different phone and did not put me on mute. So I continued to hear her talking bad about me to the movers "This girl doesn't know what she's talking about, she can't make up her mind, I don't know what she's talking about. She's being so difficult..." You get the point. All while I can hear her. There was a lot of confusion during the initial pick up because when I spoke with her on the phone, she kept talking in circles about "he said/she said" type conversations, however, nothing was physically noted on my account or my receipt. In a professional setting, the only thing that holds any validity is what is put in writing. They overall, seemed to be very against putting anything in writing or honoring what they actually did put in writing. When she returned to the phone, I calmly thanked her for telling them to leave and then asked her kindly that next time she talk shit about a customer, she could at least put the phone on mute." She became silent and moved on in the conversation. Once at the unit: I have been traveling abroad so I was not able to be at the storage unit when they arrived. However, a good friend of mine who was an authorized account holder on my unit was there and had me on FaceTime the whole time they were moving. They moved everything pretty seamless, until they didn't. I had a situation with my mattress and box spring that I did not anticipate to move it, however, at the last minute had to make the decision to take it. When I was speaking to my friend and the movers on FaceTime, I asked the mover how much it would be to take it and he replied "$150", so I asked them to please put it in the truck and move it, even though it wasn't on the anticipated item sheet. The mover looked at my friend and said "well then you need to pay me $500. (Mind you the whole time they had been going back and forth with me on FaceTime.) Why on earth would they request money from someone who they know full well is simply just an authorized user, but has nothing to do with payment. Super unprofessional. Opposed to many other low reviews I read, my things were delivered in a timely fashion and nothing was broken. Delivery: HOWEVER, the mattress and box spring that they gave me such a hard time about to begin with, did not ever show up with the delivery. They drop off guys said it was not in the delivery. Due to being completely exhausted from dealing with their office personnel, and the extra charge being only $150, it wasn't worth dealing with their level of unprofessionalism. However, you should be forewarned that customer service and professionalism are at an all time low for me. I will never use their service, I will never recommend them and I will advise friends and family to steer clear of them. read more

Jesus Christ they are garbage, they come like 20 days late and then on top of that they make you pay them a ton more money, because they say the walk is far to drop off your stuff. They can also do this all legally because they have it written on the paper that you have to sign. They rush you so much, so you don't have time to read anything just sign sign sign. I would never pay even a dime to them again. Shit service and shit people working for them. Do not care about their customers one bit. Honestly hope somebody from the company sees this and realizes how much of a deplorable human being they are. read more

save yourself and please dont ever use this company! Very rude, careless and unprofessional. Never on time, broken furniture and will keep tacking on hidden fees. Could have spent less time, money, and aggravation doing it myself. read more

I would give them 0 stars if I could. This company is not only fraudulent, they are extremely rude and horrible to work with. My fiancé and I were told by Junior in CS that if we wanted our items delivered at a certain date then they would have to pick them up on June 1st. We agreed and scheduled the pick up. They didn't come until June 4th and then informed us that it would be 10-14 business days. They also claim that we were "harassing" them when we called maybe 3 times to check on when they expected to deliver our furniture and to talk about a discrepancy in the cost that was quoted. They then avoided our calls all together. Each time we spoke with someone they blatantly yelled at us to the point where we actually requested one of the calls THAT ARE RECORDED to be sent to us. The rep then changed their attitude and decided to play nice with us. Make sure you have a good lawyer on hand when dealing with them. We have gotten legal advice and if they don't speak with us again on refunding what they over charged we will be taking legal action. **they have 11 complaints on the BBB already and for good reason!!!*** Oh hello Mike, I bet you remember Isaac Werner (my fiancé) and how you avoided our calls for weeks. Not sure where you got CT from. We moved from MA to TN. read more

This is by far the worst company ever. They took a whole month to get my stuff to me to then be missing multiple items. I Was told multiple times I would get a call back every time I called and yet still had to call them again since I never received the call. Then finally I speak to the "manager" who then yells at me screamingggg over the phone when I mentioned about having to involve the cops, he yells his full name and address and then says that's where He live and this and that as if I'm going to come fight him (I'm a girl idiot) ... I then try to calm him down and he reply's with a "yea whatever I'll call you when I know something" type response! Safe to say I won't be hearing from them anytime soon. They don't even deserve 1 star but to post a review 1 Star is required, shame. I'm pretty sure helping a customer while working in "customer service" does not require screaming back at the customer no matter what they say to you. And I said the "F" word once before your psychotic yelling over me so that you got the last word. This company has been giving me the round so frustration has clearly set in. Not to mention after I apologized, you said yea ok whatever it's water under the bridge and proceeded to hang up.... that's supposed to reassure me of what exactly Michael ? read more

BE CAREFUL!! DO NOT USE THIS COMPANY AT ALL... Booking with this company was a big mistake. No professional, They changed the prices on you. The owner came to my apt and quote me $3000 for a one bed room apt.) When they came to pick up my furniture. They tried to charge the original price to $5600 for a 600 square feet one bed room apt. Fortunate for me: I wrote "No additional charges" in the contract. They furniture took 4 weeks to be deliver from Miami to Los Angeles. Dispatch doesn't work over the weekends, Good luck trying to get an update of your delivery. Finally when I received our furniture, they sent one old guy and other in the mid 40's. We end up helping them to move everything. I hurted my back in the process. To make things worse they severely damaged some of my furniture and they broke everything with glass or mirrors. I can not even repair it, it's just garbage now. :( read more

Liars and crooks. Watch out for Michael Gerrano the chief of them which is willing to cheat not only you but his own business associates. They are not real transportation company but brokers which will keep your belongings in their storage until they will find a truck willing to take their meager fee for transportation. After your furniture is collected from your home, your "binding agreement" will be increased with at least 50% and will not even provide a date for delivery. From that point on you are in their greedy hands. For me it meant 7 months of waiting and an U-Haul rental to extract my belongings from their storage and to drive it myself. The total cost exceeded 2 times the original "binding agreement". read more

The worst experience I ever had with moving. This company deserves 0 stars. I did a moving from Washington DC to New York last week. It was horrible experience. If you want to destroy your property move with Official Van Lines First, Four of my boxes are missing And no one keeps the responsibility. Secondly, everything breakable was destroyed. The damage is huge. Third, but not less important this company is not serious. Before the delivery they are asking only for cash. In the beginning I was told that they accept credit card, latter they ask me to pay by check and the day of delivery the driver was threatening me that if I do not pay cash they are not going to deliver my belongings. Afterwards, I keep calling them to request the missing boxes but no one respond. Horrible experience. I do not recommend this company. read more

Worst company to do business with. Very dishonest and rude. They do not care about your items. See other reviews at https://www.mymovingreviews.com/movers/official-van-lines-7143. read more

Wish I can leave zero stars. Never chose this company for your move! It took over a month to get my things back and was charged over double of my amount they gave me! My items were also damaged and just thrown into my home with the careless workers! Called the manager and she was just as useless and this whole company too! read more

I had my things picked up in May 2018 and didn't receive them until around July 9, 2018. Some of our things were broken or missing. The company that delivered stated that the company Official Van Lines employees threw our things into the truck and they drove to us for delivery after delivering to others along the way. Since 5 boxes/containers were missing and we received broken items we needed to contact them and file a claim. The person answering the phone named Stephanie/Steffany was defensive and hostile. I have called at least 10 times trying to get our boxes back by having the company call those other people who were moved the same week. I haven't gotten a response back yet. OFFICIAL VAN LINES also owns A1A Movers which has extremely poor ratings/reviews and they said it wasn't their company. This isn't true I also contacted A1A Movers before going with OFFICIAL VAN LINES and decided not to go with them due to the terrible ratings/reviews they had received not knowing OFFICIAL VAN LINES and A1A Movers were 1 and the same. I would never refer them to anyone. They need to lose their business license. read more

PLEASE READ THIS! DO NOT MAKE THE SAME MISTAKE WE AND COUNTLESS OTHERS HAVE! We hired this company and could no find any negative reviews. WHY? Because they are officially known as A1A movers. If you want to find out the true reviews, look for the on Facebook. Look up A1A movers out of Linden, NJ. If u make a deposit to them with your debit card, check your billing statement, it will show up as A1A movers. The companies logo is OFFICIAL VAN LINES and their moving truck says OFFICIAL VAN LINES to be deceptive to add confusion to the company. -The company states they go by word of mouth as advertising, that could not be any further from the truth, If they relied on word of mouth they would no longer be in business. -we were moving from Pennsylvania to Florida -To start, they arrived a day late to pick up our belongings without any sort of notice. They told us they would give us a 24 hr notice of pick up, they gave us a 20 minute notice and arrived a day late. -We could not even be there because they arrived late and we had our move all ready planned out and we had to be on the road for our 1200 mile drive with our family of 3 young children. -We had to pay an additional 33$ to our landlord because we now had to pay an extra day storage for our belongings) When they arrived to pick up our belongings we arranged had our family friend to let the movers into our old apartment. They had this person sign a new contract that states that they are throwing out our original contract and they are issuing us a new contract. Really? is that legal? PLUS the fact they scribbled out sections on this contract where she could have signed that stated they would continue to use the initial quoted price. Instead they scribbled out a section of this new contract that forced someone other than the actual customer to sign a new contract which supposedly over rides OUR contract. This new contract states that the customer will now be binded to a new price which is determined by the on site movers expertise to give a new price. Our original price was 1295.32 in which we had allready paid our deposit and paid the second portion of the payment upon pick up. They called us up and now are trying to charge us 2,400.00 If we do not pay this amount they will not deliver our items. We went back and forth with the movers and they held our belongings hostage in NEW JERSEY. We finally reluctantly came to a compromise over the phone b/c we were now sleeping for nearly a week on a concrete floor in Florida with our 3 children with none of our belongings. Myself and my girlfriend are both on life sustaining medications. Not realizing this whole thing could go so badly, we only packed enough medication for a week, not realizing the company would try to extort us out of more money. WE had no choice, they got us, they scammed us, they won, they are pro's at what they do. We agreed to pay roughly 600$ more than we were quoted at to receive our belongings. We could not afford this money but had no choice but to pay it. They finally brought our things after 8 days. We were told initially it would take approximately 3 days to receive our belongings. The movers finally arrived in Jacksonville Florida with our belongings. The 2 workers were so strung out on drugs (it was visually obvious) that we did not feel comfortable having them in our house around our children. After the experience we had we did not even want to offer them waters, but being christians as we are, we humbled ourselves and treated them with respect allthough they and their company treated us with zero respect or appreciation as reliable paying customers. After a week, the commotion of unpacking had settled, Myself being a carpenter, I am meticulous about my tools, i realized i was missing expensive power tools. NOT ONLY HAD THEY SCAMMED US OUT OF MONEY, BUT THEY OPENED UP OUR BOXES LABELED TOOLS IN TRANSIT AND HAD STOLEN POWER TOOLS FROM ME. IT NOW MADE SENSE WHY THE COMPANY RETAPED EVERY SINGLE BOX THAT WE HAD TAPED OURSELVES, IF YOU FEEL COMFORTABLE KNOWING YOUR MOVING COMPANY OPENED UP YOUR BOXES AND HELPED THEMSELVES TO YOUR THINGS, BY ALL MEANS HIRE THIS COMPANY. PLEASE DONT FALL INTO THIS MESS WE DID. PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS ABOUT THEM I WILL GLADLY EXPLAIN MY EXPERIENCE TO YOU read more

This can line company is such a theft I called and got 20% off of my moving and it became 3,409.56 dollars I gave them 500 as down payment when they came to get my things I payed 1,456 then when I was going to go to Florida I hold have to pay the rest of 1,456 now there withholding my things won't give it back now there saying I have to pay 9,700 dollars that I don't have this is such a rip off company read more

This company is so fake and they like to steal people's things that they had pay for .

This company owes me $900 and taking their time about paying me back. I call weekly about my refund and they treat me as if I'm aggravating them. I have taken legal actions against this company and they don't seem to care. Please never use this moving company they are very unprofessional and crooks. read more

While the items delivered were almost all in good condition (only 3 damaged), Office Van Lines owe me some money back (my bad for not checking the numbers). I have been promised a refund check and after almost 10 attempts in person, via e-mail and over the phone, I'm still waiting. read more

Finally got my things after almost 3 weeks! The movers had really nasty attitudes. They complained about how my things were very heavy! They movers who picked up my things told me that i would have anymore issues and not to worry the movers who drop my things off will bring my things upstairs with no issues. The movers get here and tells me they can't bring my things up unless i pay $75 per step because i have over 8 steps. They also lost a majority of my screws to my bed, and barstools and told me i could just go to Home Depot and replace them as if i didn't spend enough money to get my things moved with this trashy company. My things were also falling apart. I had scratches of my living room tables, the wheels on my brand new grill were falling off, one of my bar stools are broken, my stain less steel trash can had a big dent in it. It's like they must throw your things around carelessly when handling it! The woman who answers the phone for dispatch has a really nasty attitude as if I'm holding her things! I WOULD STAY VERY FAR AWAY FROM THIS COMPANY! THEY ARE ALSO KNOW AS A1A movers! The only reason they have this new name is because they're company was previously shut down due to all the poor review and they have changed their name. PLEASE IF YOUR TRYING TO GO WITH THIS COMPANY BECAUSE THEY TOLD YOU A CHEAP PRICE DO NOT BELIEVE IT YOU WILL END UP OAYING THE PRICES OF OTHER COMPANIES AND YOU SHOULD EXPECT TO HAVE BROKEN AND MISSING THINGS WHENEVER YOU DO RECEIVE YOUR STUFF. read more

This is the worst moving company out there I would not recommend them to anyone when The quote that they gave you on the phone will not be what you have to pay the Price will go up when they pick your things up and have it on the truck . my stuff was a month late getting to me when I got it half my things were broken and the rest was lost cannot be found they do not want to refund your money for the things that they have lost or damaged . The most unprofessional rudest people when you call to try to talk to them I wish more people would get together and go to court and shut this company down . Worst moving company out there read more

hi, We moved from FL to NY experience was great, the company did full packing crevice, they had all the necessary commercial grade packing material on board, 3 very nice men complete our move in 5-6 hours and left the house clean. I would recommend this company read more

Please do not use this company!!!! I'm not even positive that they are real movers and not con/scam artists. The customer service reps that you initially work with are very polite, but the rest of the workers are the absolute worst, especially Ron and Mike. They do not communicate well. I had to call them numerous times over the course of about two weeks because I kept getting different information every time I spoke to someone in their office. I have never been spoken to so disrespectfully on the phone in my entire life. I was continuously talked over, yelled at, and even cursed at while talking to Ron. They never called me to tell me what date they were actually coming to pick up my stuff. I had to repeatedly call them to find out. They were supposed to pick up my things on Tuesday morning and they called my Wednesday at 6pm saying that I needed to push the move date back to Friday instead. When I asked why, Ron specifically said, "I'm not doing this with you." He then preceded to tell me to cancel the order or change the date, even though I thought my things were already moved. They also change their company on Google because their reviews are terrible. Please save your time and energy, and use other movers. read more

This is the worst company ever!!!! They did not come on my pre-scheduled date, took forever and and a day to deliver my stuff, and charged me an arm and a leg in extra fees!!! Please don't use them. It was a horrible experience!!!! read more

We chose our move date from Pennsylvania to be 6/10/17. They never told us that there was a 2-3 day window for pick up. We had to arrive in Jacksonville on 6/11/17 and couldn't budge on the date. They showed up a day late and 4 hours late when they finally did arrive. We had to pay someone to be there to send off our belongings since we needed to arrive in Florida at a certain time. They loaded our belongings up and then created a completely different contract that didn't come near our original for the person designated to sign. We spoke to them numerously without hearing any sort of resolution. Now they seem to be holding our items hostage in NJ. I'm a single mother of 3 who moved o Florida to complete my nursing degree and they have everything I own. They insist I pay them 3 times the amount I was supposed to. I don't know what is going to happen but I have educated myself enough to know that what they are doing is against the law and known as rogue movers. I highly recommend against using this company. What should have been an easy move has turned into a nightmare. read more

Absolutely the worst people to deal with ever. I have moved many times and this was the worst experience by far. Firstly, I scheduled a move date (you actually have to give them 2 days to show up and they get to pick which one they happen to arrive). I then get a call 3 days before my fist move out/pick up date telling me I have to move up my pick up date to the very next day (2 days before my actual scheduled pick up date) because the truck drivers want to get going. How unprofessional! But I saw ok that just means my stuff will get there faster, so I say fine. Then absolute nightmare to deliver stuff. Firstly, they give you 7-21day window to deliver, like how ridiculously varied is that. I won't get into full details, but basically due to communication error on their end, they unrightfully delayed my delivery by one day and charged me a delay fee, even though someone was there to supervise delivery! Absolute trash! And on top of that all of the furniture which was disassembled for pick up (without even asking me mind you) was not assembled when it was delivered even though "basic assembly and disassembly" is included in the contract. Absolutely the worst people ever, stealing your money. Do NOT BOOK!!!! read more