Though OEO offers the best price in toner for our Xerox machines that I can find, I am continuously…read morefrustrated with the level of customer service and field technician service. It seems that every time we need maintenance on our machines, I'm lucky to get any kind of definite answer as to when the technician will be coming. And even when the tech is scheduled, I can honestly say he has never been on time. There have been a couple of times when he has come a few minutes before closing time. And EVERY time he has come, it is always in the afternoon, though I've requested morning service since he is often so late in the afternoon that we are staying past our business hours. I'm pretty sure they only have two technicians, and I can understand that our company is small and perhaps lower on their priority list, but we seem to constantly be waiting on them when our machines are down. And that's IF they even come, there have been times they say they're coming and have failed to show up at all until I hound the customer service people. The technician that comes does not speak very good English and seems to have a social anxiety disorder because he avoids talking to anyone about what the issue is. Often, he will "fix" the machine and leave before even touching base with someone, choosing someone who doesn't know about the issue to sign off on the invoice instead of explaining what work was done and what work is still needed. This leaves us clueless until we get the priced invoice in the mail or notice that the machine is still not working and we have to call again to get half-answers. They are the opposite of proactive when it comes to issues. I've been told so many times "Let me find out and I'll call you back" and then no one ever calls me back. And forget about talking to a supervisor or anyone who knows what's going on. OEO is a small company from what I can gather, but the owner is never available and the people you can talk to have no authority or control over anything. Honestly, if it wasn't for the fact that their toner prices are the lowest I can find, I would completely avoid using this company.

Beware! I have had nothing but trouble since I have started business with OEO. Never have I…read moreexperienced such bad customer service or a lack of respect and understanding for a fellow business. I have lost time, money and customers due to OEO. They are full of enticing promises, but these promises only end in disappointment. I ordered a Xerox machine from OEO and it was delivered weeks later than they said it would be. To make matters worse the day it was delivered it was hours late and it was the wrong machine! By this time I had orders stacking up from customers and either lost them or was able to appease some by offering a discount. Not to mention the model that was delivered was much slower than the one I ordered. I was told to use this machine until the machine I ordered became available. Needing a machine to get my orders done I agreed to this and ordered the necessary consumables. Approximately two months goes by and out of nowhere two OEO employees come and take the temporary machine I was using without a replacement. Here I am a business owner with no machine and they still have my money that I paid for the original purchase. I immediately call and want a refund to which they reply that the accountant is out and my refund cannot be done until tomorrow. Not settling for this I decided to call another OEO location and get in contact with the owner, Marvin. Marvin now knowing my situation tells me that I should have never been told to use a temporary machine and that he needed to talk with the salesman I dealt with and would call me back. I never received a return phone call, therefore, I call again only to hear more upsetting news. The owner, Marvin, while recognizing the errors on their side and saying he will fire the salesman that lied to me, has refused to fully refund me and charge me for usage of the temporary machine. Not once was I told this would be the case with the temporary machine and had I known this, I would never had agreed to those terms and sent the machine back right away. If you're considereing starting business with OEO, do not do it or I highly recommend you get EVERYTHING in writing and signed, so you have a fallback and save yourself a lot of trouble.

For those who live in the Lake Zurich area, or passing through, know how lucky we are to have…read moreJerry. He is a genius; reliable, fair with pricing. I truly don't know what I would have done the times I needed his help. This included twice buying a refurbished computer from him. Both were like new at a fraction of the cost.

I brought in a seagate drive for repair. They don't give you a service ticket, they never call, and…read morewhen you go in they have no record whatsoever and have lost my drive and I have no way of knowing what they did with it.

The store was very busy but moved fairly well. Everything was explained and I was told what to…read moreexpect for delivery of my item. The receipt was clear and the salesperson circled the information he had verbally explained. Impressive customer service.

I had an Amazon package to return and Amazon told me to go to UPS. I've done this before and there…read morewas never any cost, but for some reason, the young man at this store said I needed to purchase packaging in order for them to accept my Amazon return. I had to buy a padded envelope and then he took my items, but as of today four weeks later, Amazon says they never received my return items and the window to receive a refund has passed. So what kind of theft is going on here? You fraudulently charge me for packaging and then just keep my Amazon items? Very scummy.

If you have an emergency - don't stress it. This is that place for you…read more Tim from another store sent me over, needed some quick prints of an ad concept, these guys and gals nailed it. Thank you.

My receipt number is 2264002883 I print a fair amount of…read moremenus at FedEx and they usually do an amazing job. Today was the opposite of that. An employee named Erik was incredibly rude. They were waiting for my document to send via email and I was trying to save time by telling them what I was looking to do. Erik shut me down immediately and said we'll wait for the document. I said I'd like to tell you what I'm looking to do while we wait and he just ignored me and waited. No other customer in store at this moment and he was doing nothing else. I asked again clearly and he just stood there awkwardly looking away. So we all sat there in silence waiting. For no good reason. Steve the manager was much friendlier but I couldn't understand Erik's attitude. I'll be looking elsewhere and recommend to my colleagues they do the same for their print needs.

Our company approached ROI with a short window of time to complete a project. We recognized that it…read morewasn't going to be easy but not only was it done on time but it was done right and with a smile. Thank you Vivian Bocage and the entire ROI team for your attitude, excellent craftmanship, professionalism, and hard work. Your team took a lot of stress off our shoulders throughout our big office move. It couldn't have been done without your support.

They customized the interior of our new office building with work stations, cafeteria/conference…read morecenter, flooring, wall coverings and window coverings. They listened to our needs and delivered beyond expectations. We receive many compliments on our new space and love spending our days in our new facility!

Company has prompt response and very reasonable pricing for service; usually…read moregets it fixed the first time around and they follow-up and deliver what they promise. Wouldn't hesitate to recommend them for copier repairs.

Correct-Tek is a fantastic company and provides the most amazing technical service you could ever…read moreask for in maintaining your copier. They provide a fast response when you call, and recently waived a labor fee for an install. Will has been our service tech for quite a while and he is a man of integrity, knowledge and expertise and I would strongly recommend this company.

Spoke with the owner Tom today. This man knows his stuff. I felt welcomed and not at all rushed in…read moreour conversation. I had three questions and Tom was ot only polite but also thorough in his explaination/knowlage. Basically I know a thing or two about computers and parts, Tom offered honest and no pressure suggestions to find a fix. Would recommend.

Called Accurate as my system crashed. They were polite and professional on the phone and were able…read moreto have a tech out the same day. My system had to go in for repair and they had me running again and delivered the next day. Upon delivery they hooked everything back up for me and tested everything to make sure all my devices worked. Staff is super knowledgeable and answered any questions I had,rates were reasonable and the service was excellent