They are super hard to deal with. So don't get me wrong. I was trying to place an order online and I didn't realize that there was an extra charge to whole punch the six or eight sheets that I have. The order was all done, but yet they would not do it. They wanted me to drive in there and do it. I find that they are very hard to deal with not that I'm looking to get on pain for stuff. I work in customer service every day, and if I had you with this, I just wanna walked over there and done and educated me from the future and then when I got there, I would've thrown them a five spot for just doing it for me. read more

I went to Office Max over the weekend, and the experience was awful. The store was completely empty, yet the employee working the copier couldn't be bothered to help with a simple, single photocopy. To make matters worse, she asked me to leave my document until Monday -- this was on Friday! It's mind-blowing that they wouldn't assist with something so basic, especially when the store wasn't even busy claiming the photocopy area is for big orders. This kind of lazy, unhelpful service is unacceptable. Avoid this place if you actually need assistance! When I spoke to the store manager, I reached no resolution. There is indeed no excuse for poor customer service. If someone has a disability and isn't able to use the self serve machine they would be screwed. No wonder these stores are going out of business. read more

We have used this store for all of our computer and printer needs for many years. We had to return a printer not printing according to company specfications but the pandemic waylaid the return date. We brought copies of photos and documents to help make clear our dilemna. Manager Jacob Schenk explained for the photography and business documents we were running from our computer, we did not have the proper computer. It has been a couple weeks since we brought the new one home. We've copied more documents than photo files but we're seeing first rate printing in black and white or color. The photo files are printing true to color which we love to see from our Nikon cameras. Jacob was absolutely correct and we thank him for expert advice! The Blounts' Reading, Mi 49274 read more

Prices for printing were in normal range. Services offered were what you'd expect from an Office Depot/max/staples kind of place. Service? Terrible. Lady didn't know how to print an entire excel worksheet. Had to go through each tab. Then, she doubled the number of print jobs. I caught it after I got home. She didn't collate the printed sheets so I had to do it manually when I discovered the error at home. Just a terrible experience. Make sure you get someone who knows what the heck their doing behind that counter!! read more

I brought my wedding invites into the store, they told me they couldn't print on them. My mother thought I should ask again, so I returned wit her a month later and we were told they could print them. I asked for instructions for getting my design to the store, "Just design them and email them to us! Nothing special". I came into the store with 200 invites in hand, and was told by someone else that the format I sent the invite text in (all 3 of them) wouldn't print right on my invite. It'd be fuzzy. But they could re-format it for me, for $30.00.... REALLY? Pretty sure if you want a professional printing service, you should start your search outside of Jackson. read more

I have had several experiences with the printing department and each have been a disaster. Terrible customer service! Everyone is incredibly rude and unhelpful. They never contact me when my order is ready and a few times never even processed my order. Emails get lost and phone calls go unreturned. Waited 3 weeks to get invites printed and almost ruined the event because of it. Such a disappointment...will be switching all future printing endeavors to a more competent business. Get it together! read more