This is the third time I could write a 5-star review for Computer Solutions in Sunset Hill. The…read more1st time was years ago when I was living in the country taking care of a family member. My computer was having problems, and I couldn't leave home. Someone drove all the way to where I lived and repaired my computer in a single visit. I was so relieved since I really depended on my computer. The 2nd time was last year when a different computer (a very heavy 27" iMac) needed to go into the shop for repair. There's no way I could have carried the computer, so someone from Computer Solutions came and picked up the iMac and took it to the shop for repair and afterwards returned it. Again, such a relief! The 3rd time was last week. My computer had crashed, and not only was I facing the loss of my computer but, more importantly 10 years of precious data. I had conferred with Apple tech by phone, and they were unable to do anything. I brought my machine to Computer Solutions, and in a very short time they were able to repair my computer and thus preserve all of my data. It felt like a miracle, and I was thrilled. My special thanks to Michael who was so knowledgeable, friendly and reassuring. The cost of the repair was much less than I had anticipated and, best of all, my computer was up and running. What a great experience!

All staff extremely friendly, helpful, and knowledgable. This is our 2nd time using their services…read moreand have no reason to go anywhere else in the future.

We had an appointment set up for over a month. No one showed. They offered us a $20 credit to come…read moreout three days later. That is a joke! We wanted guarantee they would show up for the days later and that was not provided either. Paid over $300 for services and they have not even happened. I wouldn't use this company again if my life depended on it.

Scheduled a service, tech came out, said they could not do the job, charged me anyway then tacked…read moreon an additional "reschedule fee " which was not authorized, nor did we even reschedule. No attempt was made prior to the scheduling to get info on the specifics of service, to ask about equipment already available, or anything. Wasted a whole morning on this mess, and now I'm having to dispute the charges on services NOT completed which never should have been charged in the first place. (Charged as soon as we were out on the schedule despite the website claiming they don't til the job is done) This whole exchange felt like that sleazy car repair bait and switch scenario. Avoid this place. Something is definitely a bit sleazy here. New update: they sign you up for a monthly service fee without your knowledge or consent. Avoid this company at all costs. Extremely concerning.