My rating is negative 5 ! I am very-very dissatisfied with the way they conduct business.
Very-very poor service, poor-poor communication and support. Very slow process. Definitely, absolutely unacceptable here in the US. I hope this info is helpful for others who want to contact this place:
Phone: 800 706-4657
Email: contactus@officesaints.com
Customer Feedback: http://www.officesaints.com/CustomerFeedback.aspx
Office Saints is the US sister company of UK-based 999 Inks:
http://www.999inks.co.uk/
General Enquiries: info@999inks.co.uk
Sales/Support: 0845 257 5100
My order did not even start to process after 7 days, the telephone number they provided was a wrong number, I had to find the correct number and when I contacted them they said the reason is because of one of the items I ordered is out of stock, (so they held back the whole order), they could not give me an estimated time when it will be in stock and will be shipped, the customer service rep was very unpleasant, sounded like I was bothering them. I ended the conversation with the cancellation of my order and requested the refund. Within a few minutes I received a confirmation email from them of my cancellation:
" Tatiana Nastase (Officesaints)
Feb 1, 19:03 GMT
Hello,
I would like to inform you that we have cancelled your order and we have started a refund process.
I would also like to inform you that a refund process may take maximum up to one billing cycle, but we will try to have the amount back to you faster.
Thank you,
Amber
So I waited, but did not get my money back, and contacted them again by phone on March 15th 2017. I found out that my refund has not been finalized yet/approved by the finance department, but my request will be forwarded to them as urgent and I will receive an email when it can/will be processed. I am still waiting for that email. Since then I sent them an email and a Customer Feedback message. I will repeat the same twice a day, every day until I see the money back in my bank account.
I did not do enough research before I ordered from OfficeSaints. Now I read the Company Info "About Us" part and the "Terms & Conditions" part. This is the bottom line, they are not responsible for anything. Everything they do and don't do or how they do is covered one way or another. On the Homepage they advertise Same Day Shipping on orders received before 4:pm Eastern Time, however in the Terms & Conditions under Shipping it says "Unless otherwise noted, Company will make best efforts to ship merchandise within 7 to 10 days of the receipt of a properly completed order, but this is only an estimate. Because of this we have a 15 business day waiting period before any product will be resent. Product availability may be limited and particular products may not be available for immediate delivery, even if the product is not identified as "out of stock" on the Site. Company shall not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery." read more
