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    Office Planning Group

    5.0 (1 review)

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    13 years ago

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    Lovesac in Best Buy Veterans Blvd

    Lovesac in Best Buy Veterans Blvd

    1.0(1 review)
    1.3 mi

    Dear TCL North America Customer Relations Team,…read more I am writing to formally express my profound disappointment and frustration with the performance of a TCL 98-inch television I purchased in May 2025, as well as the inadequate support I received from your customer service department. As a loyal consumer who invested significantly in what was promoted as a high-quality, durable product, I expected far better reliability and empathy from your team. Instead, I am left with a non-functional device in my home, disrupting my daily life and eroding my trust in the TCL brand. I acquired the television from, Best Buy for. It performed adequately for the first few months, but just four months after purchase, September 15, 2025, it suddenly failed to produce a picture, sound only. No physical damage or misuse occurred; the issue appears to stem from a manufacturing defect, as the screen remains completely black despite troubleshooting attempts. This has rendered the device entirely useable leaving a massive, expensive piece of equipment as an eyesore and a constant reminder of my poor investment. Compounding this hardware failure was my experience with your customer service representatives. On September 15th, 16th, 20th, and 22nd, of 2025, I reached out via phone and online chat, detailing the issue and providing all necessary documentation, including proof of purchase and photos of the defective unit. Regrettably, the responses were curt, dismissive, and utterly unsympathetic. I was repeatedly directed to generic troubleshooting guides that I had already exhausted, with no offer of escalation, repair, or replacement. Phrases like "What would you like us to do about it" and "we can't assist you in removing the unit from the wall" only amplified my anger and sense of helplessness. In a time when I needed resolution and understanding, your team's lack of compassion turned a frustrating situation into one of outright resentment. As a consumer, I deserve better than to feel ignored and undervalued after spending thousands on your product. The television weight over 200lbs and was professional installed by a team from Best Buy. Now I am stuck with the responsibility of paying a team to come back out to remove the television from the wall and after it is repaired to pay for a reinstall. This is ludicrous and unacceptable, being that your product failed in every way imaginable. Your company markets the 98-inch TCL 4K QM8K mini-LED UHD Google smart TV as a great reliable product. I have always admired TCL's commitment to innovative technology and affordable quality, which is why I chose your brand. However, this incident has severely damaged my confidence. I hope you will address this matter promptly and restore my faith in TCL. I look forward to your swift action. Sincerely, David Frezel

    Office Planning Group - furniture - Updated May 2026

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