Professional. Courteous. Always went the extra mile for all our printing needs while remaining very…read morefairly priced. Highly Recommend.

From the owner: At TOPS we specialize in selling new and refurbished copiers and printers. We also provide copier…read morerepair services and sell office supplies. In addition we also print business collateral where we work with businesses to create designs and print business cards, flyers, brochures and anything else that can be printed for businesses.

Yes this Office Depot for the last many years. Things are getting better after a few sloppy years…read more There are far less employees but the self service has become better. There has always been some self service, as in making copies but when the machine gave grief we had to call in an employee. Now to make a print of your PDF you are allowed to use a device that is a cross between a copy machine and computer. Place your USB drive into the slot, follow the light up directions. A charge is made in advance allowing up to 20 pages. Everything worked great and no check out needed.

They are open during COVID!…read more I placed a pick up order, which was easy and fast. Except. Well, I have two last names (like Ruth Bader Ginsberg) and it can be hard to 'find' your order when it's based on last name. It took three of us to track is down. That said, we all laughed, the toner was acquired and it felt good to share a moment with the two associates. They were friendly, helpful and professional while we shared the wild good chase. It ended well and now I know better. They'll still get my business whether we're on lock-down or not!

Great service and always a smile! Willing to confirm they have the cartridge I need before I come…read morein! Will work with me on the right cartridge for my computer. Takes used cartridges! Hey! And refills! Gives me tips and I always walk way with a new piece of information for my computer or printer. Been a customer for 10 years.

Some hiccups in customer service but overall the ink is great in my refilled cartridges.read more

This is the summary of my two (and only) experiences at this store…read more.. 2 STARS!!! My first Apple Store visit was LAME. I should have known better. I'm a 60 year old dude, probably 20 years behind in tech. I'm a caveman. My only Apple product is a used iPhone SE I got from my elderly mother 2 months ago. She lost it under her recliner, she got a new one, she found the old one, she gave the old one to me, and neither one of us even registered it with Apple. Get the picture? My business partner inspired me to dive into Apple products and to give them a chance. So I decided to drive to the Apple Store at Rosedale, alive and IRL, with $2000 cash to buy the newest iMac in vibrant peachy orange! I also got a wireless mouse, a matching full sized wireless keyboard, yada, yada, yada. What could go wrong? Right? My simple purchase turned into a 3 hour long nightmare. I was actually there for nearly two hours after closing, in a dark empty mall. Apple doesn't take cash payments for their stuff. But they magically take cash for gift cards. So it was my cash...converted to several gift cards...used for my iMac payment. Easy, right? No, not for the great and mighty Apple Corporation. The transaction failed with an immediate halt. And it took geniuses and managers 3 hours to figure it out. Sad. Only Apple could completely fail and turn a simple 5 minute cash transaction into a 3 hour long nightmare. What a joke. To add insult to injury, they kept asking me for my Apple ID. How many times do I have to tell them? I have NO Apple ID yet! I'm a brand new Apple customer. Get it? But no - no they did NOT get it. No comprende, amigos and amigas. Like watching paint dry...I observed multiple managers scratching their heads, lots of honchos in frantic conversations, geniuses rubbing their temples, multiple calls to Apple corporate HQ in CALI, I heard comments hinting at lots of weird corporate obstructions, I made a couple threats to cancel & demand my cash, I got bribes of free items to lure me into not to giving up...etcetera, etcetera, etcetera. I would have preferred to be water boarded. But I'm a stubborn Scotsman...embrace the suck, hold fast til the end. I'm down for the pain. What is the stupid bottom line summary, you ask? After 3 hours...when added up...the cards were 53 dollars short for my purchases. So my transaction failed. I just had to hand them an extra Ben Franklin hundo. Dumb. 4 STARS!!! My second Apple Store experience was GOOD. I was having some basic issues with my "new" used phone. My assigned genius got to me immediately -- no wait. And he was awesome. He helped me reconcile multiple Apple IDs (it's a long story), he gave me the skinny on apps, he helped me cleanup some silliness on my phone, and he answered several of my idiotic newbie questions. BTW, I have to acknowledge and salute the Hipsters, I counted at least 3 man buns on premises at Apple. I spied them in northern CALI trendy spots about 10 years ago. At the time, I predicted they'd migrate East and appear on the crowns of Minnesota Hipsters in 10 years. And I WAS RIGHT! I saw 3 in one day at Apple! I saw a genius wearing a kilt too. That one warmed my heart. Thanks, Apple! You redeemed yourself. I promise to never pay for an Apple product with a United States of America paper note, "legal tender for all debts, public and private", ever ever ever again. I guess Apple sets U.S. monetary policy now. Do I get to vote for the CEO? All hail Apple, I guess.

I don't normally post things like this, but I want to caution friends and family about having their…read morephones serviced at the Apple Store in Rosedale Center. I recently went there for a scheduled repair to replace the back glass on my phone. I arrived about 10 minutes early because I hate being late. The employee checking me in had trouble getting the QR code to work at the entrance, but directed me to sit in the back and said someone would help me shortly. About 10 minutes after my scheduled appointment time, another technician came over and asked whether my phone was running beta software. I told her it was. She said they would need to "flash" the software and connected my phone to their computer. My entire phone was then erased. At no point did she clearly tell me that this process would delete everything on my phone, nor did she ask whether I had a current backup. Had I understood that my data was about to be erased, I would have backed up the phone while I was waiting or chosen not to proceed. When I raised concerns, she immediately claimed she had warned me at the entrance. She had not. She then repeatedly stated that Apple is not responsible for lost data, despite the data being lost during the service process without a clear warning or confirmation from me. My backup did not include my messages, many apps, and other important information, so I lost almost everything that was stored locally on my phone. There was no meaningful apology or attempt to help. I was simply asked to sign paperwork acknowledging that Apple was not responsible. At that point, my choices were essentially to leave with a broken, erased phone or allow them to complete the repair and leave with a repaired, erased phone. I strongly recommend using a different Apple location for repairs, such as Apple Southdale or the Mall of America location. More importantly, regardless of where you go, make sure you complete a full backup before handing over your device and require the technician to explain clearly whether any part of the service could erase your data. I understand that customers are responsible for backing up their devices, but I also believe technicians should obtain informed permission before performing a process that will completely erase someone's phone.