Replacement mesh for Aeron size B was loose in the front after installing it flush with existing seat. I contacted them and sent a picture of installed mesh where it is clearly visible that it doesn't fit well. Their AI slop kept giving me scripted answers that do not make sense. I ended up ordering seat from another company. read more

Office Logix Shop - installed replacement mesh - Office Equipment Near Me - Lewis Center, Ohio

I ordered a Humanscale Office Chair from Office Logix Shop on Aug 23 2025. If I could give ZERO stars I would. Problem #1: The Chair arrived damaged. The left arm was broken when I unpacked it. The chair was packed UPSIDE DOWN. Shipped across the USA that way. No foam in the box, just wrapped in plastic. The chair BARELY FIT in the box so it felt EVERY BUMP from the east coast to the west coast. Problem #2: You cannot call anyone, nor speak to anyone at this company. As much as one chair can cost, you would think that they would allow customers to speak with someone. Problem #3: I had to go online to their web page to report the issue and then wait for a reply. They tell you to allow a couple of business days for a reply. I finally got a reply 4 calendar days later. In the reply they offered me 2 choices: 1- A full refund if I returned the chair. Which would mean that now I would have to repack it. Or 2 - I could keep the chair and they will send me the repair parts and a $200 partial refund. I accepted the latter, #2 since it was the lesser of 2 inconveniences. They confirmed by email that they were sending the parts and included a tracking number. They also said they would refund the $200 partial credit to my original payment method. I was to allow a few days for the credit to show up. Problem #4: Parts arrived but I of course never got a refund. Problem #5: No one replied anymore to my emails. I was trying to see where my refund was. For what it is worth, I was sending emails to the email address that Office Logix Shop used to contact me in response to my complaint. No replies ever came. So now I have to file a claim with my CC company. Problem #6: I had to call my credit card issuer to make a claim against Office Logix Shop. My claim was denied repeatedly because Office Logix Shop kept telling my CC company that I had accepted the merchandise as "ok" and I never complained. UNBELIEVABLE!!! So I sent my CC company a copy of the emails that I received from Office Logix to prove that they offered me the partial refund, and then I won my claim. I just got my $200 credited back from the CC company on Feb 7 2026. It took me 5 MONTHS to get my refund from Office Logix Shop. And they did not help me at all. they actually made it more difficult. Office Logix Shop is horrible. Do yourself a favor and shop somewhere else. read more

Poor quality of herman miller chair. Arm and back wasn't adjustable. They asked for video proof which I provided but stopped responding to my emails after that. Avoid at all cost. Buy from local shop after testing it yourself. read more

5 stars for the quality and the prices as everything arrived as expected. However, I was told my chair will arrive on Friday but it got delayed until Monday. read more

I purchased the "like new" "open-box" Steelcase Leap Chair V2 chair from Office Logix on Amazon. The seat had been re-upholstered, which was not disclosed in the Amazon description, and the upholstery pins were hazardously poking through the cushion. In addition, the cusion had a cosmetic puckering re-upholstered defect. Office Logix customer service offered a replacement cushion which also arrived defective. The seat depth adjustment lever mechanism was missing the spring, so the seat would slide back and forth and would not lock into place. Office Logix customer service told me to swap the mechanisms myself, which would have involved complete disassembly of the seat. Office Logix refused to provide a prepaid return shipping label despite their error/defect. read more

AWESOME QUALITY & SERVICE - If you are looking for a Great Office Chair for Home Office or Remote You need to check out their Inventory... Excellent Customer Service - ONLY SELL NAME BRAND - QUALITY PRODUCTS HERMAN MILLER - HAYWORTH - STEELCASE - I came for Parts for a chair and was impressed with their attention to detail / quality... I didn't know my $1000.00 chair base, Herman Miller Aeron Posture fit, was cracked, and they were able to fix...$150.00. If you are sitting at home, instead of in your office, remember the "good ole days"... YOU NEED A QUALITY CHAIR TO SIT ON... & YOU NEED TO CHECK OUT WHAT THESE GUYS HAVE.... I appreciate the help, thus the reason for my review. & if you have dealt with, or are thinking about dealing with OfficeChairatWork.com DON'T, research reviews OTHER than on their site. ..... Another reason why I met these guys.... Office Logix Shop believes in Customer Service and Values their Customers. Something not to often found these days! read more