I've had a satisfied need taken care of. I had to wait and ask a manager, so I sat and waited 3…read moreminutes and another employee alerted him to my need. The manager took me back and personally made the color copy of a photo that looked great. They are understaffed, they might not get enough business, that's just the way it is in business.

This store and it's new management is absolutely terrible. The lady that calls herself a manager is…read moreextremely rude and non-customer friendly. Her assistant that was helping her today even worse no wonder these kind of places go through people so much. Upper management needs to look at this store as it is a disaster in my humble opinion as a 40 year businessman.

I was away from home for the day and had to urgently print something so I quickly stopped here and…read morethe staff was super friendly. Everything was clean and printing went fast and we could use the bathroom as well.

This place has the rudest employees ever even management is the exact same. Wonder why service…read morestinks and the place is always empty right if I heard the manager and re-hire people that care would be my suggestion.

This is not USPS, I went to send ordinary mail envelop to Canada and she said it is $2.72. I never…read morepaid such high price. In short, I felt that the site charges their own commission. Last time I send a book, which normally cost about $4-5, she charged me $8-9. This is media mail and again there was a commission cost added to the normal cost. So beware!!!!

Great customer service from Michelle! Healthcare pro here, under a deadline, racing from work…read morebefore close. She was calm, knowledgeable and went above & beyond, including staying past time to make sure the service was completed correctly. Relieved a lot of stress & really grateful for her professionalism! A+

Service was prompt. Gave me a quote on something I needed packed and shipped. Shipped some really…read moreimportant things for me.

I absolutely love this place. I have been a customer here for 6 years and although it's been harder…read moreto get in and out because of the growth from the area the staff is always friendly and welcoming. I have both a business and personal box here. The services they provide have been such a great thing that I can drop off my amazon boxes with the quick scan, I can ship things for business and have business cards, banners and folders all made. The value for what I get and the quality is amazingly honestly it's why I continue coming here even with the added traffic.

I just had the best customer service experience at Michael's in New Tampa! I was in a bind where I…read moreneeded framing done asap on my son's artwork. I called the store earlier in the day but no one answered. I decided I'll just go to the store and talk to the person face to face. Today was drop off day at the art museum for my son's artwork. It needed to be framed and have the proper wire back to hang. This is our first time participating in an art exhibit so I didn't know what that would take. Susy at the framing department helped put my anxiety at ease. She guided me through selected a custom made to make me art standout. She also helped me select a frame. She told me she had 15 orders in her que and normally could not do same day requests at this time. But, she made an exception and helped me! I'm so happy that Susy gave my order priority and told me to come back at 6pm. Also, my total came to over $100 but she applied discounts that brought the total down to under $50!! Your help and care to this distressed Mom is much appreciated! Thank you Susy! Before I left the store my daughter grabbed a few items and we went through the front check out line. We were greeted by Brianna who was a breath of fresh air! Her personality was warm & bubbly. She had great conversation and answered all of my questions. When asked if there were any current coupons she offered my 30% off my total. Thank you Briana! Great customer service is hard to find but Susy & Brianna delivered!

We come to Michaels when we are in need of craft supplies. My daughter needed a white colored…read morepencil for her art class so we were in the market for the Prismacolor brand since that's what she's been using and needed the same to complete her art project. This was the 2nd Michaels we went to, driving all the way across town to see if they had them. We found ONE! However the pencil was split all the way down the side and the tip was broken to where you'd have to sharpen to use at all. Since she needed the pencil for art, we opted to take it to the front and ask if we could get any sort of discount given the condition of the pencil or if they had any others in the store. There were no associates on the floor to assist, so our only option was to take to the register. We waited in line for quite some time since they only had 1 register open but a line of folks to check out. Another register finally opened and we were next -- when we got to the register, I showed the pencil to the associate and asked if we could get a discount. I mean it's a $3 pencil but being split all the way down the dang thing and the top all the way broken off, I mean something is better than nothing. She called on her mic and was told 10% off. I accepted it as that was the most that they could do. She apologized saying if it were her she'd just give me the dang thing given how it looked....but she has to do what management approves. I told her I understood and no worries. Store was quite empty as was the other Michaels we visited -- staff said it was due to the supply chain shortages.

REVISING THIS REVIEW: Do not ever physically go there to pick up the product. The bearded dude with…read morethe hat that works the warehouse was NASTY AND RUDE to my team. No need to treat customers the way he did. What a jerk. If this is the type of people they employ, I need to find another source fast. PREVIOUS REVIEW: The company offers old-school, fantastic customer service. They always answer the phone when you call during business hours. All of their team members are a pleasure to speak with, especially Sharon! The prices are great, and they always deliver the next day. Check them out. You will not be disappointed. Thanks for all you do!

Customer services top, notch, very polite and always get me what I asked for... Especially the…read morewarehouse, i'm always getting my order, correct

I needed a watch strap adjustment for my new watch and found this unassuming little place in Plant…read moreCity. I was met by the owner, Jonathon who is certified watch repair specialist. He adjusted my strap on the spot. Excellent service, great price. Highly recommended

came in and was helped by John dropped off three pieces to him and Johnathan they were done in a…read morematter of four hours or so honestly not long at all. I've had to wait longer at other places even days but to have my stuff done that fast was appreciated!! I received my jewelry back and it looks brand new!! John is very sweet and very comical I would definitely recommend anyone in the Plantcity area in need of some jewelry fixing to definitely stop by. 12/10 definitely recommend

I've had such a great experience with ColDesi! As a small business owner, it means a lot to work…read morewith a company that actually shows up for you. I purchased an embroidery machine from them, and the whole process has been smooth from the start. Anytime I've needed help, they've been super quick to respond. The training and materials are easy to follow, and they really take the time to walk you through things when you need that extra support. I've honestly never had any issues, and I'll definitely continue buying from them. I know everyone's experience can be different, but mine has been nothing but great. It feels like you have a whole team behind you--not just a company selling you a machine. If you're getting into the shirt business, DTF, embroidery, etc., I definitely recommend them!

Years ago I bought a M2 printer from them. Had a few issues that didn't get resolved such as the…read moreprinter would be printing and then a white stripe would run across the shirt and ruin it randomly. had a software issue where it was supposed to print small samples in rows to see the differences in certain setting changes and it never worked. it would have probably taken a while the way the back and forth of customer service works with this company but before I could get the issues resolved the machine broke because the white ink got slightly too low and the ink was still half way in the jar but it was not circulating. when i turn the machine on it busted a hose and sprayed ink everywhere. I was quoted that I would have to replace dampers and printheads and who knows what else and that it would cost over 5000 to fix everything. I went to the insurance company affiliated with the company and they wouldn't cover the machine stating they don't insure broken machines even though they emailed me stating that the insurance would automatically take over if I didn't choose a third party insurance company and having insurance on the machine is a stipulation to the Purch chase which was also under the impression it was a lease to own deal and turned out not to be so and they would not take the machine back. Without equipment to expand my business and bills coming in and the building needing repairs I was out over $23,000 and this situation pretty much tanked my entire life. by the time I had enough money to possibly fix it I was in a situation where I had to move and the price to fix was still high and not worth it since the machine was pretty much obsolete. ended up selling it for $400 with platens and the spider sprayer plus ink and all. years later my friend got a dtg machine from them which was working fine at first but now has printing issues where 10% or more depending on the colors especially grey don't come out right. the tech support has been stringing him along for weeks as he loses customers and revenue. they suggest things and when it doesn't work they make him wait days for another suggestion and a new ticket number instead of just focusing on the problem until its fixed. I understand it might take time to get to a customer but when 10s of thousands of dollars are on the line it should be same day and no one quits until the machine is fixed. it would be cheaper to literally send a tech out there to fix it in person at this point. my friend was considering the bigger machine but will probably change his mind. i have been offered a discount on a new machine but currently have no space for a new one as I've moved and had to change my business partial due to setbacks stemming from my issues purchasing the M2 DTG. This company does not have your back, the equipment breaks and they don't respond appropriately to help you fix it. I wish I never did business with them