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Office Depot

3.1 (25 reviews)
Closed 8:30 am - 9:00 pm

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9 years ago

Went into have colored printing done and was told they are having problems printing. Not the best service for a office store.

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Review Highlights - Office Depot

I headed straight to Office Depot where Norma handled everything in a matter of minutes...

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DEX Imaging - DEX Headquarters in Tampa FL.

DEX Imaging

2.2(20 reviews)
1.7 miWestshore

With 40 years in the automotive business, I've worked with hundreds of vendors -- and I can…read moreconfidently say DEX Imaging is one of the most deceptive and unethical companies I've encountered. Our original contract was with Valley Office Systems, which was later acquired by DEX. Unfortunately, DEX has proven to be just as corrupt -- if not worse -- than the company they bought out. We were told we were signing a standard lease. In reality, it's a forced buyout. At the end of the term, you're given two bad options: pay an arbitrary, inflated value for the machine (plus fees), or pay full return shipping to Florida -- which can cost more than the equipment itself. That is not a lease -- it's a calculated trap. Their salesman, Jason, blatantly misrepresented the terms and made promises the company never honored. He claimed meter readings would be regularly checked -- they weren't. When we confronted him, he laughed and said many car dealers forget about their contracts and just keep paying year after year. That's not a slip-up -- that's predatory business. We even met directly with the Vice President of Valley Office Systems. He didn't deny the misrepresentations or the unethical nature of the contract -- he simply said, "It's a contract," and admitted he couldn't do anything about it. That speaks volumes. To make it worse, if you miss a tiny cancellation window at the end of your lease, your contract auto-renews for another full year. I've spoken with three other dealers in my region who were similarly misled by Jason and this company. Their affiliated finance companies are no better -- they are all complicit in this business model. DEX Imaging counts on customers being too busy to read every line of their convoluted agreements. Don't fall for it. If you're a dealership, small business, or anyone relying on print services, I strongly urge you to avoid this company entirely. Speak up, ask questions, and don't sign anything without a legal review -- or better yet, take your business elsewhere.

Please read these reviews first. This company was unable to provide the required part within two…read moreweeks. They later discovered that the printer model had been discontinued several years ago and only informed us after three weeks that the part was unavailable. Ms. Alicia subsequently proposed resolving the issue by offering a new contract under which we would pay for a replacement printer within the first one to two years while remaining bound to a five-year agreement. Although she is a persistent salesperson, her approach did not demonstrate good faith or a genuine intent to serve the client's best interests. Her focus appeared to be solely on initiating a new contract rather than honoring the existing one. We have been loyal clients for more than ten years.

Office Depot - officeequipment - Updated May 2026

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