This review is for print services of business cards.
Positives: an employee I believe named Amanda was very helpful and friendly. She followed up the day after I placed my order letting me know there was an issue with the printer and they would be delayed. She called other local stores and attempted to have it filled in the promised 1 day turn around for me. She was great. That's where anything "great" ended.
Negatives: order was placed 2/3. Heard from aforementioned rep on 2/4. Fast forward to today, 2/8 and I had to call them to follow up because I'd heard nothing since 2/4 for this "next day" order.
Scarlett answered and initially said the order wouldn't be able to be filled because the image was printing crooked. I asked if it was an issue with the image as submitted, she said no it was the machine. She then placed me on hold for 5 min, came back and said they'd be ready in 2 hours..? I confirmed that means they corrected the issue with the image after all. Yes, she assured me they did. I just went in to pick them up and am very disappointed. I could've cut them straighter and with cleaner edges on my paper cutter at home. Additionally they couldn't get the image I used to fit after all, so they shrunk it down leaving a white edge. Not to mention the logo colors all printed out much darker than they looked in the original image, really skewing the overall look. Not sure how attributable the color issues are to their services, but the overall look is less than professional and they should've reached out.
And then he couldn't confirm that my payment was processed and since I didn't have my order number handy (they had looked it up by name on the phone) he asked me to review my bank statements right there..
Will definitely not be using them again for business cards but I needed some quickly so I'll have to deal with this as a (embarrassing) first run set. read more