under new management at least that what the lady at front desk told me. they also no longer do…read morerepairs on computers or motherboards

Great turnaround, communication, and customer service. Overall happy with my laptop upgrade!read more

Michael is absolutely fantastic! From the moment I reached out to him, he was incredibly responsive…read moreand knowledgeable. I had water damage on my laptop, and Michael took the time to thoroughly inspect and diagnose the issue. His expertise really shines through, and his quick turnaround time--just 2-3 days--was impressive. The diagnostic fee is $75 in cash (there is a small card fee, so it's worth bringing cash if you'd like to save a little), but it's totally worth it for the level of service you get. My repairs were $200 total so it was very reasonable. One thing I really appreciate is his customer-first attitude. After fixing my laptop, I ran into a minor issue, and Michael was quick to address it, honoring the 30-day warranty without hesitation. He genuinely cares about helping people and providing top-notch service. I highly recommend Michael for anyone needing computer repair--he's skilled, professional, and truly dedicated to making sure his customers are happy.

Avoid: Two months wait for a shoddy repair with unwanted additions. Denied responsibility for their…read moremistakes, and attempted to sell me on a new repair to fix them. Brought my laptop in to have a new keyboard installed, during this visit the repair shop attempted to upsell me on virus removal as well. Pricing is rather high, especially for certain repairs such as virus removal that can be easily done at home. Repair time took two months; delays were largely a result of the incorrect part being shipped twice, blame being put on the parts provider, but it felt like progress was made on the repair only after contacting them about it. When I received my laptop back, I found I had been upgraded to Windows 11 without my consent, despite the repair having nothing to do with the Operating System. Despite that, I was happy with the repair... until two months later, when I discovered that the whole back cover for my laptop was sliding off because the 5 screws holding it in place (3 internal, 2 external) were completely missing. When contacted, the repair shop denied all responsibility despite stating previously that the whole laptop had to be taken apart for the repair, and was very passive aggressive in shifting the blame onto me and claiming it would be a new repair to have it fixed. All in all, save yourself the frustration and look elsewhere.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I have had several computers repaired at Data-Tronix. The staff is friendly and professional. The…read morerepairs were done quickly and for reasonable price.

From the owner: We repair a variety of copiers, printers and computers old and new. Conveniently located just off…read morei664

This business is a gem when you're looking for a dying breed of experts who can fix anything…read moreelectronic like motherboards, relays, etc. Even I learned a thing or two and all I did was to find someone who can fix a fuse box gif my infrared sauna. Quite a trek from VA Beach but so worth it. Adam is knowledgeable, polite, professional. He is patient in explaining what they can do to fix, even keeping you posted every step of the way if they have to test the unit and even will call to ask if you authorize order of parts from China and approximate timeframe to receive the parts! Customer service and communications is already rated 5 stars. Today am picking up my fuse box. When it works, they will have earned 10 stars in my mind! Come give them their deserved expert business!

My father passed. I had his laptop and it has a bit locker security that I couldn't find the papers…read moreto, I was not able to get into the laptop. I dropped it off, paid a $40.00 deposit. I told him exactly what the issue was, to bypass the bit locker. He didn't need to diagnose it. I was told the repairs would take a week. One week passes, I get no call or update. I called and was told that it was a lot of work and he needs another week. Another week passes, I hear absolutely nothing, no follow-up call from the company. I called 2x more and was THEN told that they are really busy and backed up and needed another week. Another week....is all I could get from him as an update. Its been 1 month and a full week and he still never fixed it, nor did he ever call me to provide an update. I finally had had it and went to pick up my laptop and not use his business. He had taken some time to even locate my laptop when we asked for it back. I should have been more aware when I came there, as the store is literally stuffed from front door to the back and ceiling with electronics, in disarray and barely any space to walk in there. I should have been told at drop off how backed up they were, that it would take a while to even get to my laptop from the start. Had I known that, I never would have left it there to begin with. They also refused to give my $40.00 deposit back. Im guessing they need it more than I do. I do not, recommend this business at all. Unprofessional and deceitful regarding repair time frames and never reaching out to give me an update, not once.

OMG! The best experience and guidance! Decided to upgrade son's computer and ran into a BIOS issue…read moreafter CPU upgrade. Despite all our troubleshooting we brought it to the Computer Guy and he took the time to review and discuss what we completed. Advised what we should do as the end result was the motherboard needed replaced. He gave us guidance on what steps to take and fully encouraged our self learning of computer builds.

I just wanna start off by saying they saved me over 400$, I went to best buy and they wanted to…read morecharge me 470$ with a 2 week waiting period to get my computer in, plus additional fees to open it up since it's a pretty complex system and maybe replace the key. Going here was not only easy but I got my computer back within 3 days. I got my key replacement within a week. They cleaned the inside, updated the soft ware, applied thermal paste, and replaced my key. My computer works a lot better now and the communication was great. Very great services. I would highly recommend them as they know what they are doing and saved me a lot of money and time for great quality work.

My story. Went to TechFix with a very sick iPhone 6 Plus. Old technology, but I really wanted to…read moresave it . It had taken an unfortunate dive into my fortunately clean toilet. I applied all the DIY tricks in my pocket, to no avail. I was hopeful it could be saved because I was receiving text messages...but concerned bc screen was unresponsive. At TechFix. They offered immediate "while you wait" support and a reasonable fee to replace screen ($60 - parts and labor). Technician tried 3 different screens, but still could not get phone to respond. DX = fried motherboard. All hope lost. But, when I asked the fee, they said ZERO dollars. No charge for their time. Then, they kindly pointed me to swappa.com for used iPhones. A perfect event would have included repaired iPhone, but darn, this was "near" perfect. Great folks. And I got to meet Fenway, their little Boston Terrier. (No question here about fan.)

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!