Good service. Got some binding done. A bit slow but I guess that's expected due to short staffing. Employees were nice.

Very unfriendly! Very unhelpful! Tried to return some unused, unopened items to the store, but they wouldn't give me a refund to the original card. I had the receipt, it should have been easy. Instead, they gave me a gift card with store credit. Later, i checked the gift card balance-- NO BALANCE! Buyer beware!!!! read more

I needed some help in printing using my own colored paper. The 2 service people, both very young, couldn't take 2 minutes time to assist me. Doesn't Office Depot want return customers? I purchase notepads from Office Depot. Hopefully a manager reads some of these reviews, and instructs the people there to take time out to help customers, especially when they ask for help. read more

I had a great experience at OfficeMax thanks to Jacob! He was extremely patient, informative, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made sure I understood my options, and never made me feel rushed. His professionalism and positive attitude really stood out. Customer service like that is hard to find these days. Thank you, Jacob, for making my visit smooth and stress-free! read more

I finally decided to look elsewhere for a place to make copies and send faxes. It is set up as an obstacle course. And trying to navigate thru the aisles in the front, there are so many things that you bump into and so many displays that can get knocked over. Not designed for customers at all. And to get any help with sending faxes for instance, no one is around to help and you have to walk all the way thru their maze to get to the counter where a sales person can help you. I looked around for options and The UPS Store looks good for my copy needs and is just across the street in the Riverside Mall. Update on June 14, 2025. I tried The UPS Store and it was a no good at all for just making copies from a USB. You have to sit at a computer screen and then they ask for your credit card and they won't accept a debit card, so that finished it for me. I only use my credit card for emergencies, they charge interest. And I just wanted to print, not try to work their computer. So I ended up going back to Office Depot and they had made the aisles easy now to walk around. The obstacle course was gone. A miracle. I wanted to make note of it. read more

AVOID THIS OVERPRICED! UNETHICAL! UNDERSTAFFED! and Absolute Worst Return Period of any so-called office supply chain! Office Depot! (and evil twin Office Max---owned by same Greedy Scrubs!). There Return period is ONLY 14 Days! (Even Consumer Reports Tells ALL Consumers to AVOID any Greedy as HELL corporation that can't even offer a Normal 30 Day RETURN PERIOD!) Worst OverPRiCED! Understaffed Supposed COPY and PRINT Center in Berwyn! Highest Prices Anywhere! Look Color Copies are a whopping 65 cents each! (Do yourselves a FAVOR and support Berwyn Public Library 3 Blocks Away! Color Copies are only 50 cents! Each! Put your hard earned dollars into your family's and communities pocket! Not a Take No Prisoners "Greed AT ALL Costs!" Business Model! Even there marker sets are way OVERPRICED! Look go to Marshalls or Ross you can get up to 30 quality markers for under $7.99! While these deceiving wrecks want a few dollars more! But hears the ULTIMATE insult to me on why I will NEVER step foot in this chain again! They have absolutely no EMPATHY for their good customers who are under tragic circumstances! I paid over $250! For a discounted office chair and then before I could pick it up I was sidelined in the hospital for TWO weeks! One ignorant millennial girl told me I was "S.O.L!" I was frustrated, by her so I thought I would talk to the MANAGER later (Which I did just last night!) And NOW are you ready for the MOST UNSYMPATHETIC RIDGID CORPORATE PROFIT-DRIVEN RESPONSE I have Ever Received for ANY MANAGER in my ENTIRE Life Time! He essentially said that while I was in the hospital they had RESOLD the $250! Chair, and because the SKU (product UPC was discontinued! The ONLY way I could get my MONEY BACK was to locate the Missing Receipt!!!!!!!!!!!!!!!!!' Thank You JERK STORE MANAGER who I had personally bought the CHAIR from! I see that you a TRUE CORPORATE AUTOMATON! And that your $100 K Salary outweighs the many $1000s of my previous purchases of your overstocked school items which I am giving away to schools in the Western Suburbs! You had absolutely no problem when I line your pockets! But then in my hour of need you're lack of sympathy reeks of corporate greed! Please fellow SHOPPERS! Don't reward Egotistical Narcissism in your local community! It's disgusting and revolting! Put this terrible chain out of business! Rest IN Pieces! Zero Profits for You! Remember the Law of Karma! Do BAD to your fellow humans AND you will be PUNISHED 10 TIMES as WORSE before you die! What comes around goes around! read more

I came in to print something for my grandpa's funeral arrangements. I asked Jacob, to please assist me with the print(s). He then said "let me check" and proceeded to walk off and do this... his manager said perhaps he was trying to tell you he couldn't complete your order. I then asked, after standing there for 25mins would he be able to complete my order, (this is of course after he finish talking & finish his drink with his mask down behind the counter)! This is when he said "ohhhh, NO I can't", after having me stand there for 25 mins waiting on an answer. Thank Jacob for being so insensitive! Great customer service. read more

Office Depot - Jacob in the printing department - Office Equipment Near Me - Berwyn, Illinois

Incredible bad customer service, slowly and lack, Dirty corridors and without adequate attention in the printing area.

Office Depot has everything I need for the office, they even have other things I use often

I needed a new office chair so I thought I'd check Office Depot out! The store was clean and and pretty well organized. The parking lot here is huge which is so helpful when lugging something large out to your car. There were representatives walking around but no one asked us if we needed any help. They actually have a huge selection of office chairs. It was bit overwhelming but I was glad I had a lot of options to choose from. I was going to order one online but I needed to physically come in and try it out because I'm picky with chairs. I bought a black leather one for $189 that I liked! I was so glad I had my husband with me that day because the chair box was large and heavy and he was able to kindly carry it for me. Again, no one popped over to ask us if they could assist, even with the bulky box which I thought was odd. The cashier was friendly and the checkout process was quick. Our experience here overall was fine but could have been better if we had some touch point of conversation with an employee throughout the selection process. read more

Fine experience. Ran in first thing in the morning for Sharpies for my kid- he needed metallic silver & gold Sharpies for work- so we were happy to immediately find what we needed -loads of Sharpies for sale- and hit the road. Easy access parking lot, accessible from Cermak road. Nice staff member. I'm usually a Staples customer but this Office Depot was great. read more

This is the worst Office Depot that I have ever experienced! All I needed to do was drop off a FedEx package, have the label that was already attached scanned and get a receipt. It appeared that anyone could have stopped what they were doing to help the FedEx or other shipping customers but nope. One woman was just wandering around attempting to appear busy. I've given this location more than one chance but I'm done. I'd give this place zero stars if I could. read more

Wish I could give negative numbers. Two days in a row drive here to buy a laptop. Twice I was told they had it and would hold it. 2 days they didn't have it when I got here. Dirty store with lazy staff. Do us all a favor and close already OFFICE DEPOT! read more

WORST CUSTOMER SERVICE EVER! Went to get some copies made. Waited at the copy counter for like 5 minutes, even though there was one clerk doing nothing but standing around and talking to the other two clerks, before I was asked what I needed. Then that clerk tells another clerk to take care of my order. But that clerk is too "busy" talking to another clerk. She looks at me, and then goes back to talking to the clerk next to her. After a few minutes, she comes over and takes my USB flash drive and starts loading it into the computer. But now she says she needs to punch out, and proceeds to close out my order to access the program where the employees clock out. In my retail experience, if you're helping a customer and your shift ends, you finish helping the customer before you clock out. So this girl is taking her sweet time clocking out, and gabbing with a coworker. Now she leaves. My order is still waiting to be processed. And the remaining two girls are just talking away. Again, minutes pass, and one girl tells the other to go help me. She opens up my flash drive and I tell her what I want. Four images printed in black & white on 8.5 x 11 size paper. Two copies of each. And print the images at their original size at 7x9. She then informs me that she can't print in 7x9 size, only in 5x7, 8x6, 8x10, or full size. I said no, the images need to be printed keeping their original 7x9 size. She doesn't say anything, but sends the files to the printer. One image prints out, and it's printed the full sized of the paper. I said oh no, it has to be 7x9! I told her last time I was here I needed a image printed at 6x6 and had no problem getting that done. She says oh, then you need Photoshop, so we have to use a different computer. So she takes my flash drive out of the first computer, and starts loading it up on the second computer. But taking her sweet time doing it because the other clerk is talking to her. She's talking while working on the computer at a snail's pace. After what seems like forever, she says to me, your images are already 7X9! I said yes they are! Now more time is wasted with more conversation between the girls. Another long wait, and my copies are finally printed. The other girl rings my order up at the register and says sorry for the delay. I think to myself, yeah right you're sorry. It shouldn't take 20 to 25 minutes just to get 8 black & white copies! How these employees keep their jobs with their crappy customer service is beyond me. If I did the same thing they did when I worked in retail, ignoring the customer(s) to talk to coworkers, I'd get written up or fired. In retail, the customer comes first. You wait until the customer(s) is taken care of or gone before you talk to your coworkers. After that experience, I will not waste my time going to this store again. This place should have went out of business instead of the Meijer near to it. read more

Everytime I come here, service is slow or there's no assistance to be found. Where are they? What the hell are they doin??

Went in to pick up some supplies listed in their sales paper, and it was in stock. This location has issues pertaining to the cashier side of the store. As in, lack thereof, this is why I gave this location 3 stars and only go in here if I really, really need office supplies I cannot find cheaper anywhere else. read more

I understand the low rating. Piss-poor customer service, lack of couth and etiquette from the store manager. Online orders and a email with the card used to purchase the order but I was told that's not good enough because It could be fraud..... no or it could be because I wasn't white. I don't know don't care but his lack of respect will have the last Office Depot in our area closed, with that attitude and lack of respect for a customer. Who already paid for an order, you got the sale and u would rather refund? Sound like backwards thinking. Thanks for showing me how never to treat my customers. read more

Really easy to make copies - walk up to a self serve machine, swipe your CC, and start copying. You can charge up to $150 of copies. I also picked up photo mailers. Good selection & it's a better value to buy the multi-pack. Friendly customer service & employees are easy to find if you need help. read more

I had to write a review about Leah (hope I spelled her name correctly) in the copy department. She is fantastic. I visited the store to have a 36X24 poster of the Eiffel tower printed for my daughter's school project. The first day I came to the store another young lady helped me, but when I received my picture it was not worth the $20 price tag. The picture was blurred and it did not print edge to edge. The young lady called over another gentlemen who claimed he knew what was to do. He downloaded a new picture from the internet with better resolution (supposedly) and stated that it would take about 30+ minutes to print. I informed him that I could pick it up the next day; preferably in the morning (it was 20 minute before close and I did not want to inconvenience the staff). The next morning when I phoned the store (the gentleman helping me the previous day said it would be ready by 9am) around 10, Leah could not find my order. She was very helpful in calling the guy who wasn't working that day and looking everywhere until she found the order and my memory stick... To try to make this long story shorter...When I arrived to pick up my picture, not only was the picture printed incorrectly, it was the wrong picture. Leah walked me through viewing the right picture and reprinted it twice to ensure I was happy. She was very sweet the entire time. Very helpful from my initial call to the store that morning and she knew exactly what she was doing. Kudos to her...and thanks a heap! read more

Office Depot really needs to revisit how "uncustomer" friendly it is. Rewards expire, tax exempt applications have to be mailed, prices are way too high, ink cartridge turn in rewards credit takes 24 hours beforeor you can use....I mean really Office Depot, I'm gonna need you to catch up with other stores I do business with! You guys ARE NOT CUSTOMER FRIENDLY...AMAZON LOOKING BETTER AND BETTER FOR BUSINESS SUPPLIES! read more

This is where I go every August for school supplies. What I like most about this store is that they have classroom school supply lists for all of the schools in Berwyn (both the #98 and #100 school districts). This is definitely handy in case you don't have your list on hand with you when you are ready to go shopping. I also like the fact that they always have everything my kid needs here for school. They never run out of anything, even during the big school supply rush- they have it all. I used to have to go from store to store and get everything piecemeal. Now, I just simply go to Office Depot, grab my list and grab the items and I'm out of there. The wait time to check out is minimal. If you have an Office Depot savings card, it really helps out during school supply shopping time (I had about $100 worth of stuff and my card got me $15 off). The store is very clean, spacious and the staff is nice. They even have "1 D" (that's One Direction for you folks who don't have teens, tweens, or preteens) notebooks, diaries, note pads, pencils, etc. And it was cheap. This made my kid happy and my wallet even happier. read more

Really not happy with the urgency of the customer service. The staff seems very drained and uninterested in working. They are also under trained to work in the print area. The gentleman working in the computer area was nice and helpful. read more

I went in with my computer crashing and in full panic as I had items on the system I didn't back up. Gene was the best!!! He took the time, helped me with what I needed, will continue to shop at this Office Depot read more

Unfortunately we're out of ink and just received a donation to pickup some supplies. I couldn't find my tax exempt card and the cashier couldn't pull it up with our tax exempt number I looked and looked for it and haven't the foggiest idea where it is. I was informed to fill out another tax exempt form and fax it to them. I don't understand the system...why can't you find anything with our tax exempt number...why can't you find anything with my phone number or the ministry name...all this for $5 which we don't have... our budget is small and we do what we can to move forward..thanks but no thanks office depot... read more

I can not wait for this awful location to close its doors. 80% of the time there are completely incompetent management and untrained zombies walking the floor. I literally stood at the register with another customer for 10 minutes while several employees passed by as if they had Zero knowledge about what we might want standing there. There is one girl there who is The Rudest person I've encountered so far there (which many are) - walked up and belted "cash or card" like my patronage was an inconvenience. Every person in that joint needs to lose their jobs and struggle for a while until they learn how to treat people. It's such a nasty place with nasty people. read more

Terrible location. Customer service is the absolute worst. Employees are rude and incompetent. Went to go print invitations that were purchased online and were told they can't print them because of a Mickey Mouse emblem. I get them printed all the time at other locations. Place is a joke. Never will shop there again. I can't wait till they close. Went to fed ex and had them printed immediately. read more

Worst customer service at a Office Depot I experienced. Not coming back here ever. I'll get my corporate prints (which are hundreds in a monthly basis), somewhere else. Gloria at the print and copy department was rude, responsive and careless. Her manager Cassandra backed her bad attitude. So is the best to not coming back ever!!! read more

Still in Cermak Plaza (of the erstwhile stacked car sculpture), but moved into spiffy new digs in the former space of Circuit City, this is my go-to spot for office and school supplies. The staff is fairly easy to find (even when the thing you are looking for isn't) and usually very friendly and helpful. read more

Horrible customer service , this poor guy needs help at the register and he has been calling management and not idiot manager would come up and help him . And when a manager finally came up front , the first thing he does is answer the damn phone when there's customers waiting more than 20 minutes in line, such stupid management , if I was this employee I would of walked out read more

Needed my mom's funeral program printed, and Maricruz in the print department was so helpful, competent and kind., and she helped us figure out the lowest price possible when we found a mistake and had to do a total reprint. She and Office Depot got a high-quality job done quickly and well. Grateful for Office Depot print shop's long hours and for understanding people like Maricruz in times like these. read more

I bought a printer here last night. I definitely appreciate that they were willing to match a competitors advertised price. When I got the printer home I was shocked to see it did not contain the ink cartridges it should. I called the store, fully expecting to have to haul the thing back, and get a new one. To my surprise and delight they offered to give me new ink, and not just the wimpy ones that I was supposed to get but full ones. Great service! read more

I ordered printing of the decorations for my daughter's birthday last year, it was fine. I'm trying to do printing this year and they keep cancelling my orders even when I explain the vendors gave me permission to print with them! read more

I needed to use the copy center to print invitations from a pdf file. I have to admit that I originally went to Kinko's (only because they were open 24 hours and I couldn't make it to Office Depot before 9pm). The invitation color was completely off with white blotches and roller marks all over the invite. When I was told by a Kinko's employee that it was the file and couldn't be fixed, I left and went to Office Depot the next day. An employee named Margaret was working at Office Depot and she was wonderful! She was so patient and kind and worked with me until the invitation came out beautiful! I can't say enough kind things about her! I will only go to Office Depot to have anything printed! Fantastic customer service! read more

Today I had the worst experience ever! I went to the store to print out 2 pages. I was "lucky" to find there Ms. APRIL, who has no customer service skills. She was very rude. Ms. April seemed to be very upset when I asked her any questions and she would do some other things rather than helping me. April threw on the floor the paper rolls in front of the customers. Maybe you would consider to use her to restock the shelves with supplies instead of letting her deal with customers. read more

Once upon a time I always had a good experience when I went here. The staff was helpful and attentive and I chose them over Best Buy. Not anymore for quite a while. The staff is awful from the top down, rude, ignorant and uninterested in anything relating to a customer. Frustrating and sad. read more

I can't respond to other people who have had issues with service at this store, but I have had very good service from staff at this location. They do seem a little understaffed but the people working there are very helpful. I gave them 4 stars read more

Wow. Can't email a file to be printed? Dark ages. And the copy employee was the most grumpy rude person ever. If I could give zero stars I would. read more

On the good side: lines aren't as long as they used to be and I've never had a rude employee work with me. On the bad side, speed of customer service is often very slow, I've had employees proven wrong more than once in certain exchanges, and waiting several minutes for an employee to take your order or follow up on it is not uncommon. I go there if I can't get what I want somewhere else. read more