Terrible experience. I ordered a burger, cheeseburger and 2 orders of fries for pickup. We looked up their menu online, which was dated as only posted 2 months ago. On the menu, burger was $5.50, cheeseburger 5.95 and fries were $4.95. so, roughly $10.50 and $11.00 for each meal, or in round figures, about $21.50 plus tax, for total bill.
when I arrived to pick up my order, the server told me it was almost $30! I asked why the huge increase? I informed her of their menu prices off their menu that I'd used online. Server said she'd have to get her manager.
Manager lady came and was very accusatory when I stated I got the prices off her online menu. She said where was that posted, maybe I'd looked up the wrong Off the Hook restaurant. I said I live here and looked up the correct and only Off the Hook. She located the menu I'd seen online and had to agree my prices were indeed correct so offered to reduce the bill, but there still was a $2.50 charge for carry out orders. I asked why since no server was involved, no bussing the table, no dishes to wash. Manager said it was for the containers. I stated I was never informed of that charge when I called and and ordered the takeout order. she pointed to extremely small print at the bottom of the menu and said it's there. (I looked at the online menu today and it is not shown on the online menu). I told her I would not pay that charge.
Manager finally reduced the bill to $23.34, growling about it the entire time. She left, I paid the bill and then, finally, the server brought out my order of 2 burgers and 2 fries in a paper bag! I asked if the $2.50 upcharge was for the paper bag and she said yes.
After I got the burgers home, I found at least half of my burger was bloody and raw. my wife's was also partly raw. But by that time, there was nothing we could do. I threw half my burger away. Be assured I'll never order from or dine there ever again or recommend them to anyone. Female manager was very rude, they don't want to honor the posted menu prices (deceptive to me) and the food was extremely poor quality. I expect burgers to at least be cooked. read more