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    Odyssey Emporium

    4.2 (5 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 3 weeks ago

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    Houston characters and Superheroes - Minnie and Mickey

    Houston characters and Superheroes

    3.6(10 reviews)
    23.0 miGalleria/Uptown

    Samy was very friendly and professional. My family had so much fun with his team. His employees…read morewere Elmo and Cookie Monster. Best day ever!

    **EXTREMELY BAD CUSTOMER SERVICE, BE AWARE, NOT WORTH IT****…read more Someone recommended this company to me, so I decided to give them a try. I call Wednesday 3 days before my event, I know is last minute. The guy said he didn't have a sonic available, but he can rent out the costume. I was extremely happy , I had announced for my party that Sonic was going to be there. He told me on Friday he can meet me up by the Galleria to drop off the costume. On Thursday, something came up for Friday for me, so I texted him and was checking his meet up time on Friday, because I had to leave the Galleria area at 10:30am, and drive far from Houston. He tells me if we can meet at Plaza America at 11am, I explained to him my situation and just simply asked if the Galleria address I had provided him was far for him, he didn't respond back. Friday morning I just greet him and text him "GM" he sents me a big paragraph that he can't and that he has other important things to do,he doesn't deal with schedules and some other unprofessional stuff etc.. I tell him "Can i call you, is better to talk". Well he blocked me (lol) and I decided to call him on private and he answers the call. ( Definitely professional) I greet him and introduce myself and tell him is better to talk , because in messages it sounds rude. He's like " I am driving and I can't talk to you right now, I told him so are you able to meet me up? He said No, I am not going to rent it out to you, you changed the schedule, I tell him that I didn't change anything I simply asked a question, you didn't respond back at all, I told him I can meet him up at 11 am and he says no I am not in that area anymore note: he was the one who changed the exchange location. Well he hung up on me. I was never rude to this guy or treated him bad, it looks like the guy was having a rough day and took his anger on me. He needs better communication skills and learn to treat all customers the same way. Now I have a sad 4 year old who will be destroy on Saturday, because Sonic won't be attending to her party. *****I do not recommend this company, they are not reliable and not professional. Please don't let this happen to your kid********** Update: after Owner replied. 5/22/2022 Money is not a problem, we never spoke about payment or sayin to pay at first. You can tell from his reply he doesn't know what customer service, he's trying to make me look like I'm in the wrong by not giving him a payment, this is sad. Wishing this owner the best of luck and hopefully he can learn some manners and not take his anger on others, definitely communicating skills! Also don't block people! It is not professional

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    Minnie and Mickey

    Odyssey Emporium - spiritual_shop - Updated May 2026

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