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    Cool Bus Houston

    5.0 (11 reviews)
    Open • Open 24 hours

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    Review Highlights - Cool Bus Houston

    “Lance was very accommodating and gave my teenage daughter and her friends the best tour of the city of Houston.”

    Mentioned in 9 reviews

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    Tea Around Town - Tea Around Town Houston Experience

    Tea Around Town

    (79 reviews)

    Downtown, Fourth Ward

    The reviews for this aren't the best, and while I wouldn't go as low as 2 stars, I think 3.5 stars…read moreis fair. It's definitely on the pricier side for what you get. We booked for a Saturday and arrived right on time, although the bus itself was running a little late. We were seated right at the front, which was actually pretty cool. I really loved the tea-time setup, and my mom and I especially enjoyed the sandwiches. The desserts were just okay and nothing particularly memorable, while the teas themselves were a bit disappointing. There are essentially only 3 employees running the experience-a driver, a tour guide, and a waitress which doesn't feel like enough for a full bus. Since we were seated toward the back, our waitress kept running out of tea, and by the time she would make it back to us, it was already time for the next tea. The biggest letdown was the actual tour of Houston. As a Houstonian, I know quite a bit about the city, but I was hoping to learn some deeper history or interesting stories behind the places we were seeing. Instead, a lot of the tour consisted of pointing out restaurants, which felt pretty underwhelming and not really what I expected from a Houston tour. That said, the bus itself was perfectly pink and, surprisingly, not tacky at all. It's actually really cute and would make for a fun girls' brunch or a cute outing with your mom. I just don't think the overall experience quite matches the price point.

    DO NOT BOOK THIS BUS!!!! It is a scam with false…read moreadvertising. I usually do not give bad reviews because I believe every business has a chance for improvement but I was really hoping all the bad reviews I saw after I and my sisters booked this bus tour was untrue. Unfortunately there was no lies told as we also had our own fair share of experience which completely ruined my birthday experience, left a sour taste in my mouth and had me screaming NEVER AGAIN!!!!This experience caused me extreme sadness especially with our waitress Nathalie being overly rude. I can't believe they hire someone like that to work in their organization. Anyways it is a poorly managed company because, First of all we booked the 2:30 Luxe package for March 15 2026. This was part of my birthday weekend celebration. Please do not waste your time. Even if you insist on going don't waste your money on the Luxe package. It is a marketing scam. We got a text that morning that the take off time was rescheduled to 3pm. Anyways we arrived on time. And note that there is nothing like priority boarding. Everyone just gets in. Secondly the customized tumblers were not available neither were there take out plates as promised. There were only cheap styrofoam cups. When we asked our server Nathalie about the tumbler she was Extremely Rude to us. First she tried to offer us mocktails as compensation and we told her the mocktails are already included in the Luxe package. That is when she then proceeded to raise her voice at us. She basically told us that "she does not own the business, and we should not argue with her (which we did not at all), and we should decide if we want tea or not, answer her yes or no and she does not have time for this". We could not believe our ears we just stared at her. Of course we could not accept anything from her after that, who would? However the second waitress Imani was very professionally and polite. Even with the air conditioning in the bus not working right she was sweating and still making sure everybody was doing ok. She apologized for her colleagues behavior. Now, there was suppose to be some entertainment and a tour experience with narration. Yeah, there was nothing like that. No music, No singing. This was just a hot uncomfortable bus ride filled with rude staff, disappointment and false advertising. I will not recommend even to my enemy. Please note that there are other fun things to do in houston with $214.34. Plus we paid $30 for parking per car. Also we were suppose to get a 3 tier sandwich tray we only got 2. This was a total disaster. I need my refund from this terrible experience. Please read all the reviews before deciding. The good reviews are from a long time ago or those people are paid to write good reviews. Because every review from 2026 is as is. They need to do better or shut down this business.

    Greatland Tours

    Greatland Tours

    (20 reviews)

    Alief

    The consideration for human life GreatLand Tours Customer…read moreService, I am writing to express my concerns regarding my recent trip with GreatLand Tours. This was my first time using your service, and my wife and I were genuinely excited about the convenience of not having to drive to the casino. Unfortunately, the experience was overshadowed by significant issues with the bus's air conditioning. Nearly an hour into the trip, the driver informed us that he had contacted his supervisor about the malfunctioning air conditioning. We were told that we could turn back, but no replacement bus would be provided. Given how far we had already traveled, no one felt it made sense to return, so the trip continued in extremely uncomfortable conditions. After spending five hours in the casino, we fully expected that the air conditioning issue would have been addressed before our return. Instead, we were told that the system was known to be completely nonfunctional. This was especially concerning because the bus was filled with senior citizens, including my wife and me.

    My recent experience with Greatland Tours on a trip from Houston to L'Auberge was **shockingly…read moreunacceptable and completely contradictory to the polished "About Us" statement the company promotes.** For a business that claims to use top‑of‑the‑line vehicles, professionally trained drivers, and exceptional customer service, what we encountered was the exact opposite -- a trip that felt unsafe, disorganized, and downright disrespectful to the loyal riders who depend on this service. When passengers arrived at the pickup location at 7:45 AM, there was no staff member present--only a posted note instructing riders to pay the driver. The bus that eventually arrived was an extreme downgrade: a small, visibly dirty vehicle clearly not intended for long‑distance travel. The first step was broken, making it difficult and unsafe for elderly and disabled passengers to board. **I would bet that 80% of your ridership consists of elderly people, which makes the lack of accessibility even more unacceptable.** Inside, the conditions were equally unacceptable. Seats were cramped so tightly that passengers had to squeeze between rows. Several seats were broken, there were no footrests, and the peeling faux leather rubbed off onto passengers' clothing. To make matters worse, the bus had **no restroom**, forcing everyone to rush into a nearby Taco Bell before departure because there would be no stops during the 2‑hour, 10‑minute ride. Even a car trip of that distance typically requires a restroom break, let alone a bus filled with seniors. The bus held only 38 seats. The first pickup nearly filled it, the second left only a couple of seats open, and by the third stop, passengers with reservations were turned away. Tension rose quickly, and understandably so--loyal riders were shocked by the drastic downgrade in transportation and the lack of communication. Adding to the frustration, prices have increased to $25-$30 with a card and $35 without, yet perks upon arrival at the casino have been eliminated. Riders headed to the Golden Nugget are no longer dropped off there and must find their own way, even those using walkers, canes, or wheelchairs. All of this placed the new driver in an unfair and uncomfortable position, simply trying to follow instructions while passengers expressed justified concerns. In the end, we paid more only to receive deplorable service. It raises serious questions: Should this bus--or any like it--have been on the road? Did it even pass inspection for safely transporting passengers? This experience was inhumane, unsafe, and far below the standards Greatland Tours claims to uphold.

    Discover Houston Tours - Hey! My name is Phil, give me a call and let me know what type of tour you are looking for in Houston!

    Discover Houston Tours

    (34 reviews)

    West Oaks

    Phil Stewart guided my wife, brother, S-i-L, and me on a three hour tour of the Houston area, from…read moredowntown to the Galleria area. Phil's knowledge of the areas made the tour very interesting and informative. I've lived in suburban Houston for years and learned a lot about Houston on this tour. Phil Petersen

    Phil gave us the ultimate VIP tour. My husband and I (from South Carolina) had only one day to…read morespend in Houston on Friday before our event on Saturday. I researched tour companies in advance of our trip, and I chose "Discover Houston Tours." Phil planned an itinerary and kept in touch with me before our arrival at HOU-Hobby. He communicated with me by phone, text, and email which assured me that I had selected the best tour guide. Our main purpose was to use our "free day" to tour Johnson Space Center. Phil picked us up at the airport and took us on the greatest tour of the Space Center. He guided us to every exhibit, so that no time was wasted. If I had been "on my own," I would never have known how grand the Space Center was. After the Space Center tour, Phil suggested that he had time for a tour of Houston. Phil's knowledge of Houston is unsurpassed. He took us to all the amazing places in Houston, including famous parks, River Oaks, historic sites, landmarks, and an opportunity to admire the skyline and the architectural beauty of buildings and skyscrapers. I am grateful for Phil Stewart's wonderful tour of Houston. Our visit to Houston was perfect!

    Cool Bus Houston - beertours - Updated October 2026

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