Do NOT use this facility if you can possibly avoid it. Waited 2 hours passed my appointment time…read moreand still hadn't been called back. Fellow patients who were called back when I first arrived were still in the back (meaning that even if called back, the wait there would be horribly long). The odds of actually seeing a real doctor are somewhere between slim and none. Look elsewhere. Piedmont, please drop the word Urgent from this facilities name.

Don't waste your time coming to this facility. Checked in and waited hours to be attended to…read more Terrible service.

His office staff is terrible. Very rude. They gave a habit of loosing payments and then demand you…read morepay again. I went in for my yearly physical. All Dr. Bond did was check my breathing. Tech check my bp. I had recently had a car wreck and had a hurt knee and leg. He wouldn't even look at it. Ask me if I needed X-rays. Had to ask me what meds he prescribed to me. Very cold visit. Office manager refused to make another appointment until I paid for bills I had already paid from 2015 and 2016. I would not recommend this office anymore. Terrible office staff and dr is lacking in concern for patients.

These negative reviewers are mad. And, I suspect, untruthful…read more I'm a proud patient of Dr. Toby for 20 years. He's the best, most sensitive, and the most proactive doc I've had, and I've had a few. He doesn't go for the latest most pricey, trendy meds, either. I'm served with the tried and true. And served well. Forget the comments of Joyce and Jade. There's some reason why Dr. Toby has a client load of 2-3 times the size of other primary care physicians in Athens. We've referred three friends to him who are equally satisfied.

Awesome doctor who always listens to you and you never feel rushed. Wait times are almost none…read moreexistent and getting appointment the same day is possible! My entire family loves her and makes going to the doctor easy and stressfrew

Dr. Downs and Nancy are the best. Dr. Downs has been my physician for almost 20 years. I chose her…read morebecause she was my grandmother's physician and I loved the care she received and had such nice things to say about Dr. Downs. Patient portal is a plus. You can schedule or cancel appointments. Ask questions and get a timely response from Nancy. Overall, you will definitely love Dr. Downs and her bedside manner. You won't be disappointed.

Dr. Downs has been my physician for almost 24 years! She is Hands down the Best Physician! Her…read moreNurse Nancy is Phenomenal and consistently responds in a timely manner. Truly a Dream Team! From check in to check out all the ladies at the front desk are efficient and thorough. They offer a patient portal for the tech savvy where you can request appointments, request prescription refills or leave a message for the Doctor. If you prefer the old fashion call in to make an appointment, the front desk makes it easy and painless. I love that they still call the day before for appointment reminders and if you need to cancel, you can do so at the touch of a button. They accept most Insurances and major credit cards. If you ever have questions, most can be answered with a simple phone call or by logging into the patient portal. So if you are in the market for an Exceptional Physician and Excellent Client Care, look no further than Hawthorne Medical Associates!

I lived in athens for 7 years and went to dr. Downs as my family doctor. She and that staff were…read moregreat. Dr. Downs was caring and to me the most important was cautious. She asked all the right questions to help identify your issue and if she felt it could be more serious she always did those tests to be sure it wasn't. Most doctors do not do this. She recommended a few specialists for me and they were all great as well. Even in those cases she would treat how she could and then the nurse would call and get me in right away at the other doctor. I would highly recommend if she is taking new patients!!

Very unfriendly staff, can't get appointments, wait time is awful, don't bother making a complaint…read morebecause you will receive condensending remarks. I may not have an M.D. but I do have a .Ph.d. and I know patients are not suppose to be treated with lack of consideration, courtesy and compassion. DO NOT CONSIDER THIS OFFICE!!!!!

HIPAA VIOLATION Update: An Athens Internal Medicine…read moreemployee engaged in a HIPAA violation. I wrote a letter to the doctor and to St. Mary's. I got a letter apologizing for the employee's behavior, but was told they "did not believe" her behavior was a HIPAA violation. I filed a complaint with HIPAA. Turns out IT WAS A HIPAA VIOLATION. I never heard anything further from the doctors office. No acknowledgment. No apology. Based on the office manager's previous reaction, I doubt they'd want to hear about how they can improve as a practice. It's really sad. It wouldn't be hard to do a better job.

If you care about how you're treated , go somewhere else . Not only do they stop answering phones…read moreby 4:45 but they don't return calls . When you call back to find out about test results no one can talk to you . When you do get someone they have a terrible attitude, and scold you because they aren't" a clinic" and the have other patients , as if you are not important once they get your money .There are PLENTY of caring professionals that you can choose from , In my opinion this is not one working here though