My husband had hand surgery at this facility yesterday. We were treated by professionals with…read morecaring attention to details. Everyone from the front desk to the discharge nurse was wonderful. Each step was organized and explained prior. We highly recommend this center.

I've been twice now and both times the staff have been very nice and professional. The only reason…read moreI'm taking off a star is because they've got a REALLY strong air freshener in the lobby. Seems silly to complain about, I know, but I've got a severe allergy to a chemical that can be in those, as well as candles, and it can cause me to break out in hives. So, I'd ask that they reconsider having those.

I've only been going to Dr. Sholes for a few months but I am pregnant and I am very pleased with…read morethe Sholes Center. The staff is very nice and helpful. I've never waited very long for an appointment. Dr. Sholes takes wonderful care of his patients and makes sure they are comfortable. The nurse practitioner is awesome as well. Highly recommend them!!

This is a difficult review to write, because Dr. Rahim is one of the best doctors I have ever seen…read more Back when she worked with Hawthorne Medical, prior to being a part of the vast "Piedmont" system, I could usually get a "sick" visit within a day or two. No more. Now, she rarely does anything other than well care visits. I don't know about other folks, but I don't just need a doctor when I am healthy. Being able to see "my" doctor when I am sick is important to me. So, in short, if you want to see the very best doctor when you are well, and go to urgent care when sick, Dr. Rahim is great. But, if you ever get sick, you will just have to deal with it yourself.

Dropped My Whole Family After 15 Years We have had our THREE…read morechildren as patients of Dr. Newman and McCorkle for over 15 years. Our two oldest are Type 1 Diabetics and with our high deductible insurance, we were trying to mediate costs. It was suggested by a third party that a general physician might take out oldest on and take the place of the pediatrician and the specialist since we were paying upwards of $1500 per child for the year for their quarterly appointments (JUST with the specialist). So we had ONE consultation last October, and of course my oldest son's records were sent over. But insurance changed at the start of the year, which allowed for more coverage, but it did not cover this doctor. We assumed (incorrectly) that Pediatric Partners was still the primary care for all three children. Well, we called to schedule an appointment with a health concern and we were told that they had dropped our ENTIRE FAMILY. Apparently, it is their policy that for "continuity of care" that once one patient leaves, they must all go. I get that you don't want patients jumping around. But seriously? That's it? "Bye! Hope to not see you again!"? Wow! We were floored, and deeply hurt and called several times to try and get more information and express our frustration. I was told, "Our patients are our number one concern." Those are nice words to say, but that is not what is communicated by actions. I was told, "I understand your frustrations," but that was not what was conveyed when there was no "let me see what I can do" or "let me find someone else to see if they can help you." I had to ask for management, and it was apparent the girl I was talking to was glad to get rid of me as she cut me off to interrupt "I'm transferring you now." This does not convey a caring practice. This is what I hear: "You are a commodity, and we have a line of patients to replace you, so we don't mind discarding you." I left a message with the office administrator, but I did not receive a call back. What else am I supposed to gather from these interactions? Circumstances make no difference. Relationships don't matter. Just a cold, hard, callous policy. I called other pediatricians to see if this is the norm, and it was not the policy of those we contacted. This is a HORRID policy, one that demonstrates a lack of true concern and care.

Both Dr. Newman and McCorckle are fantastic with our children. They are kind, personable, and…read moreprofessional and we have always been extremely happy with the service they provide our children. The staff and facilities are great and wait times are reasonable. They provide top notch care and service. They are truly exceptional doctors. That being said, contacting anyone at the office to set up an appointment or for any other reason is a constant issue. The line is constantly busy and I have, on more than one occasion, called for an hour or more before being able to get through to anyone at the office. When you finally do get through, it's to an automated answering system and not an actual staff member, which can be frustrating. They can often be accommodating if you call and try and get an appointment the same day but there have been several occasions where we were unable to get an appointment and we often just take our children to Urgent Care because it's much more convenient. Again the service and care they have provided our children is consistently top notch but the frustration associated with contacting and communicating with anybody at the practice is completely maddening and unreasonable at times. I started calling at 9am this morning and was unable to get through until 10:15 and this is a consistent issue. Extremely frustrating. I'd easily give them a five star review if not for this issue.

this is the first choice for urgent care. The staff is very professional, caring, and knowledgeable.read more

I've been going there for 5 years. Using the same insurance. Today, they could not verify my…read moreMedicare, the same Medicare I have used there for 5 years. Did I get treatment. No. Did they offer me treatment and worry about the insurance later? No. 100% incompetence.

Dr. Downs and Nancy are the best. Dr. Downs has been my physician for almost 20 years. I chose her…read morebecause she was my grandmother's physician and I loved the care she received and had such nice things to say about Dr. Downs. Patient portal is a plus. You can schedule or cancel appointments. Ask questions and get a timely response from Nancy. Overall, you will definitely love Dr. Downs and her bedside manner. You won't be disappointed.

Dr. Downs has been my physician for almost 24 years! She is Hands down the Best Physician! Her…read moreNurse Nancy is Phenomenal and consistently responds in a timely manner. Truly a Dream Team! From check in to check out all the ladies at the front desk are efficient and thorough. They offer a patient portal for the tech savvy where you can request appointments, request prescription refills or leave a message for the Doctor. If you prefer the old fashion call in to make an appointment, the front desk makes it easy and painless. I love that they still call the day before for appointment reminders and if you need to cancel, you can do so at the touch of a button. They accept most Insurances and major credit cards. If you ever have questions, most can be answered with a simple phone call or by logging into the patient portal. So if you are in the market for an Exceptional Physician and Excellent Client Care, look no further than Hawthorne Medical Associates!

The people VA hires and sends over to take care of my Mother our well-trained and personable and…read moretruly a blessing to have over each day!

I used specialists from Christopher's Bridge (CB) to provide home hospice care for my spouse for…read moreabout 2 months before she passed. CB provided care 18-21 hours/day. The daytime caregivers provided outstanding care and seemlessly blended into home life, providing me and other family members with needed breaks. We also had the same caregivers during the day and evening. They communicated with me and my spouse clearly, professionally and compassionately and attended to her needs with sensitivity and dignity. The night care was good but more inconsistent especially during weekends and inclement winter weather. I did not realize that the care CB provided was not covered by our insurance and it is expensive but well worth the cost. My spouse was able to stay at home throughout.

I lived in athens for 7 years and went to dr. Downs as my family doctor. She and that staff were…read moregreat. Dr. Downs was caring and to me the most important was cautious. She asked all the right questions to help identify your issue and if she felt it could be more serious she always did those tests to be sure it wasn't. Most doctors do not do this. She recommended a few specialists for me and they were all great as well. Even in those cases she would treat how she could and then the nurse would call and get me in right away at the other doctor. I would highly recommend if she is taking new patients!!

Very unfriendly staff, can't get appointments, wait time is awful, don't bother making a complaint…read morebecause you will receive condensending remarks. I may not have an M.D. but I do have a .Ph.d. and I know patients are not suppose to be treated with lack of consideration, courtesy and compassion. DO NOT CONSIDER THIS OFFICE!!!!!