Our entire HVAC system needed to be replaced and we were having a hard time finding a reliable,…read morehonest, reasonably-priced company to come out and fix it. We saw the billboard on 316 for Snellville Heating and Air and decided to give it a go. Joe came by about thirty minutes after the initial phone call, and you could tell right away this was a man who knew what he was doing. He checked everything out and then, the first company to do so, sat down with us to go over everything in detail. He quoted us the best price we'd received and didn't once try to upsell us. He showed us all the certifications that their workers have which put our mind at ease. A week later (and only that long because we weren't home the other days) we had an entirely new HVAC system installed by two hardworking guys. I will say the monthly financing price we got was not ideal for us. I'm not naive, but the whole reason we called in the first place was the monthly financing offer of $50 on the billboard. So that was a bit disappointing, but the overall cost was the lowest quote we'd received so we went with it. Plus, we have ten year warranty on the new system, and a year's servicing. Not to mention the security of knowing we have an honest company working this for us. We really appreciated the service we received after almost two months of a broken HVAC system and companies trying to scam us. I recommend Snellville Heating and Air to anyone looking.

This company was recently bought by Air Georgia. We have two separate systems, one which provides…read moreair conditioning/heat in the main area of the house which is a gas furnace/air conditioner and a heat pump which provides air conditioning/heat to the top floor and a room adjacent to the house. One week in August, the two rooms controlled by the heat pump, began to read in the high 80's. We notified Snellville Heating, Air & Plumbing as we had a maintenance contract with them. They responded promptly and told us something may have been jarred in the air handler zone control board. They only charged us the service fee of $79.95. When they were here the rooms became cooler, however, within hours the rooms returned to temperatures in the mid-eighties and we had to have them back that same day. They then told us refrigerant was needed and they added 1 1/2 pounds of refrigerant for a cost of $150. The next day the temperature in these two rooms again returned to the mid-eighties. Snellville Heating, Air and Plumbing returned that day and said they replaced an electric shut-off switch in the condenser and there was no charge. We thought the problem was fixed but the temperature rose to the mid-eighties the next day. Snellville Heating, Air and Plumbing returned that same day and then said the Condenser Computer Board was malfunctioning and needed to be replaced at a cost of $495. The part was unavailable until the next day at which time they replaced the Board. However, within 2 days, the temperatures again rose to the mid-eighties. A fifth visit was made and this technician told us the problem was a leaky heat pump in the condenser coil and said this needed to be replaced with just a part or a new system was recommended since our current system was ten years old. They quoted at a cost of over $13,000 for a new system. At this time they gave us complimentary refrigerant to keep the room cool while we made a final decision to replace the part or the whole system. We lost all confidence in Snellville's competence in diagnosing our HVAC issues as it took 5 TECHNICIANS coming out multiple days in a row before the correct assessment of the problem was made. We asked management for a cancellation and reimbursement for our second maintenance visit, which the did. However, they refused to reimburse us for the $495 fee for the Condenser Computer Board stating we approved the work to be done. REALLY!!! My response was that as 70+ year olds we TRUSTED the technician that was the issue but in reality we had a LEAK, only identified on the 5TH VISIT and we were due a reimbursement which they REPEATEDLY DENIED. We are not HVAC knowledgeable but in retrospect, shouldn't the need for refrigerant added on the second visit be a "sign" there might have been a leak? They said they were offering a 10% discount on a new system and an upgrade to a higher grade system at no additional charge and that was their compensation. My response was we had lost ALL CONFIDENCE with them and would NOT be using them for a new system. If it took 5 VISITS BEFORE the proper diagnosis was made how could we TRUST them to properly install a new system and maintain it. Additionally, that $495 Condenser Board was of no use to us since we bought a new system from another HVAC company who did CONFIRM on their initial visit there was a leak. This has been a most regrettable situation which has caused us much angst as senior citizens. As a side note, we were told the owner was aware of our dilemma but he never personally called us which we expected given our level of concern.

Well, it has been over a year now since our new system was professionally installed and it have…read morebeen flawless. We are VERY PLEASED. They offered us the exact equipment for our square foot area and for our style of home. They did an outstanding installation job at a great price. This was a major purchase for us and we are so glad with this choice. We had another system installed years ago in another house and we had major issues with another company's installation so we are glad that we can report after one year that WE HIGHLY RECOMMEND ENERGY HEATING & AIR CONDITIONING. THANK YOU, ROBERT and CLAUDIA CLARK Loganville, GA

Decided to give them a chance to make things right. The owner is refusing to honor any warranty…read morework to fix the unit. The owner now will not answer or return any messages. To be honest he is acting like a child because I put a bad review on here.

D & D replaced our old and limping along HVAC system and our duct work. Dennis and the crew were…read moreprofessional, quick to answer all questions thoroughly, offered a reasonable price, and were meticulous in their work ethic. They arrived on time, worked hard, and finished by their estimated time of completion. We were left with a great new system and a clean space. I highly recommend working with D&D. Our house is much more comfortable and our power bills are improved. Very Satisfied.

Critical: Professionalism, Quality, Responsiveness, Value My…read moremom is in her 80's and my dad is 91 years old, a retired minister. They have a Carrier HVAC system, which started giving them trouble. They live in near Athens, GA, I live in California. Mom called D & D to make a repair on their AC. They came out and told told my parents that they were placing a "band-aid" on their AC system, that it didn't need a repair. D & D charged them a ridiculous amount, 3 times what the other companies quoted. They were told D & D's price only after the "band-aid" repair had been done. One month later, mom's AC went completely out. This was on a Wednesday. My parents called every day through Friday and no one called them back. The heat was unbearable, my dad and mom were having a very difficult time breathing, getting around through the day and sleeping. Both my parents and myself left messages letting D & D know this. Still, no one would call us back. I started calling D & D (from California), trying to get a response. I placed many calls throughout the weekend. No one from D & D answered their phones (I called both advertised numbers), they didn't answer my email or call me back. Finally, on Monday, we contacted another HVAC company and they came to my parents (from another state!) to make the repair. They were wonderful and came very quickly. D & D finally called my parents back saying they were in their offices the whole time!!! Mom told them they would NEVER be called by her household again. They would never have called my mom back if I had not left messages and sent the emails. Service: Repair thermostat

Serviceperson was prompt and courteous. But don't expect them to perform the services described in…read morethe service agreement. The services described in the provided service agreement were not done. the agreement says "Ductwork: Check for air leaks, and seal ducts." AND also " Insulation: Inspect and maintain insulation on ducts and refrigerant lines." These items were not done. When I called to talk about it the manager or whoever I talked to kept asking if I told him about a problem and That he looked at the ductwork at the inside unit. There is NO ductwork at the inside unit. There is a plenum which goes into the attic where the ductwork is. There was insulation missing on the chilled supply line from the exterior AC unit. That was not repaired. And he never looked at the ductwork at all and it was in need of repair. She kept arguing, talking over me! that he had done everything and that the ductwork was not included and saying he had done everything. So she just deleted the invoice.Now they can probably claim that this review is fake. It is not. They were very unpleasant

These guys are great! I recently moved into a new home and almost immediately started having issues…read morewith my HVAC system. After five other companies/people looked at it, Hale's not only fixed the problem the first time, they spotted stuff that once they pointed it out, should have been obvious to the other guys--and I had a big name that runs ads on the radio out first. The big name company missed the obvious problems. Hale's did not. Everyone they've sent out or I've talked to on the phone has been polite and ready to help. On top of that, their guys are honest and explain everything clearly. I understand my system better now, and this past week when I had another problem, they explained all my options simply so that I could make an informed decision. Fair prices and they got to me fast both times I've had them out. These guys are the real deal. I'm calling them first for all my HVAC needs from here on out.

We couldn't be happier with the service from Phil and Kevin his technician. Communication was…read morestellar, and they got us what we needed and installed it professionally and quickly. Our old house was a challenge and needed a whole new system...we're so glad GeorgiaSpec was recommended to us!

Quick to respond, easy to work with, and very thorough in their inspection…read more Great value for your money.

Prompt and thorough inspection of our furnace before the cold set in. Good communication about…read morearrival times, and plans for service once they arrived. We plan to cal them again for inspection of our AC system in the spring.

These guys are great! I needed a couple AC units replaced and they quoted me quality units at a…read morefair price. I asked about upgrading to a more efficient unit as well and they didn't try to push me into a more expensive system like other companies would have. If you are looking for high quality craftsmanship, knowledgeable people, and a very reasonable price, give them a call!

Unfortunately, I feel gouged and taken advantage of by Keep Smiling and won't be using them again…read more Short version: they charged me over $400 to cap an already exposed PVC line. I had a water line burst during the recent storm. I shut the water off and located the line break in my garage. I removed the drywall to expose the pipe and cut it above the break. I would have capped it myself but I had to leave town for work, so I had a friend meet the tech so that he could simply cap the line off and I would address replacing the line at a later time. The tech called and told me their book price was $615 for external line repair, but this was internal PVC pipe and not really a repair, so he would call his manager and get a more appropriate price. Unfortunately, he proceeded to do the work without clearing the new price with me, which was still $515. I called around and checked with two other plumbing companies on their rates for the same work of capping a line and they quoted ~$200. I called Keep Smiling and was able to get an additional $100 off the rate, but it was still quite high. I paid over $400 for someone to cap a line that was already exposed. The tech was at my house for 40 minutes and spent less than 15 minutes capping the pipe. He was very friendly, as was Amy at the call center (why I gave two stars instead of one), but this just wasn't handled appropriately. I don't appreciate getting gouged. I still need to have the line repaired, but they lost out on that work and any future work.

These people are completely incompetent and shady AF. We hired them to find and resolve the leak we…read morewere having from our bathroom. When guy who was supposedly was 'an experienced plumber' said that we had a leak from the AC which wasnt correct. Then we had another one say we had a roof leak! (Wow a feat for this water leak to go from the top of our home to the 3rd level (im counting the attic) These are dummies DO NOT HIRE THEM! These were massive leaks and because of that we got water damage these incompetent dummies recommended THE WORST RESTORATION CO. YOU COULD POSSIBLY GET!! Needless to say they are no good.

Athena air replaced our old HVAC system and did a great job! They gave us an estimate of the time…read moreand money it would take and they were very accurate. First time that's ever happened with contractors! This is a family-owned company that pays attention to details. We would definitely use them again!