This was an ok trip but I had mixed feelings about it…read more Pros: The guide was nice (we had Lane), which made the ride more enjoyable. He knew all of our names before we even left the parking lot. The trail was in good shape from recent rain so a beginner would have no trouble participating. Cons: The email confirmation and website mentioned the bike shortage and that riders had to be a minimum of 4 ft tall with a 24 inch inseam but didn't really explain how to measure that, etc. Sure, I know what an inseam in pants is, but turns out an inseam measurement for bike riding is different. Would have been nice to know without having to look it up the night before and then worry my kid wouldn't be tall enough. Lots of standing around. We were on the 10-4 tour and though we arrived at 9:45 no one directed us to have our kids take the bike test to see if they could go and nobody got fitted for bikes until everyone in the booking had arrived. Then, the large 10 am group was split into two smaller groups and if you were in the second group, you had to stand around for 20 minutes killing time to give the first group a head start. Why not just stagger the starts and have a 10 am and a 10:30? From a customer perspective this sort of sucked. This was billed as a Mountain bike ride with waterfalls and slides, but it was more like, walking/hiking to see 3 waterfalls and then a very mellow 3 mile single track ride to finish. It would have been nice to sort people by skill or interest (shorter vs longer rides) as we definitely had some gung ho dudes in our group and some newbies like me. Two of the waterfalls (at least) were accessible via McKay campground, which was a little disappointing. I thought we would be off the beaten path, checking out a little known spot, etc. Overall, our young kids, 8 and 10 enjoyed it and had fun. It was their first time mountain biking. I'd rate the ride and scenery 4 stars but the administration and organization only 2 stars (I'm a fan of efficiency and customer service) , hence my 3 star rating.

Was excited to go. Day of the trip for our group smoke was heavy. Hazardous in fact. His terms and…read moreconditions explain that you must show up no matter what the conditions. From there the group will vote and you must conform to the group decision. We were the only ones who showed up. The owner, Todd, decided after getting various voice messages the day before and the morning of, but he would cancel the event. Great! No pick up the phone and call your customers to make sure they don't waste their time and come all the way out to the top of a mountain only to find your experience was canceled. He claimed to have sent a text in the early morning hours. But I didn't get it until after the fact. Oh well, not great but not terrible. Did waste a lot of our time driving out there on a horrific weather day for smoke. Talked to Todd personally later, and he said "no problem I'll give your money back." Refund it all of it except our deposit, then wouldn't answer the phone or return multiple calls. In my final message I reminded him of his neglect as a business owner and a conscientious honest human. Told him repeatedly he needed to refund my deposit, as there were no terms or discussion of anything other than a full refund. Really annoying to deal with business owners who aren't conscientious. Really detracts from your credibility. So here's the review I promise to leave you if you went another two weeks without returning my calls again. Gave you four chances Todd.

Great Shop! Everyone there was super helpful on our OOT ride we completed in June of 2024. Lots of…read moregreat stuff in stock, reloading with some energy food, added a few new straps to the bike, and a fresh pair of socks. Even got to charge up our electric battery banks! 10/10 will go back!

Amy Close is FANTASTIC…read more She's responsive, kind and understands what the customers needs. In my hunt for a full suspension ebike as the season closes out, she got back to me super quick and was even fantastic in helping my gf and find winter trails while in town. Thank you for going above and beyond.

An absolutely amazing set of bike trails. We rented bikes at Pine mountain sports and brought them…read morehere. There were tons of beginners trails that were very well-maintained. I really liked that there were lots of one-way sections, as a beginner it was nice to know that no one was going to come around a corner right into my bike. There is also a ton of signage so I always knew where I was and how to get back to the main parking lot. I can't recommend checking this place out enough!!!!

Phil's mountain bike area got me back on a bike after a 4-year sabbatical due to a nasty crash and…read moreshoulder surgery and I am so thankful. The network of trails has something to offer everyone from beginner to advanced rider. The blue trails, in particular, are fun and flowy with just enough technical to give you a little challenge and help you advance. I haven't begun to take a deep dive into all the trails but right now my favorite ride at the moment is Marvin's Garden to KGB to the chicken to Kents (blue) to Kents (green). You can grab tons more info at a few more resources online: Deschutes National Forest https://www.fs.usda.gov/Internet/FSE_DOCUMENTS/stelprd3794824.pdf Central Oregon Trail Alliance (trail directory) http://cotamtb.com/trails/

We walked in off the street and were immediately helped. We were looking to rent two hard tail…read morebikes and take them to close by Phils Trail. The staff were so helpful in making sure we knew where to go and what trails would be best for our level of biking. We had the best time. Prices were also very good compared to other places that we called! Would return here in a heartbeat and hope I get the chance to!

Thoughtful and honest team. My most recent visit was for a Mountain Bike tune up and I was…read moreexpecting to need to update a few parts of the bike but instead of trying to upsell me they reviewed the bike and really all I needed was some fresh oil and a good wash. They also gave me a few things to keep an eye on for next season. Super knowledgeable team. I've also visited for bootfitting and other random needs and always am met with a team member who is helpful and not pushy.

Rented two e-bikes for the Fourth of July weekend. Staff was amazing and extremely helpful. Bikes…read morerode great and it def made our weekend.

I recently rented a mountain bike from Trinity Bikes and couldn't be more impressed with the…read moreservice I received. Bob was incredibly helpful, offering clear instructions for my first time mountain biking and suggesting great local trails to explore. He even went above and beyond by recommending an excellent camping spot, making my trip even more memorable. Bob's support truly made my first experience both visiting the area and mountain biking outstanding. Thank you, Bob, and thank you, Trinity Bikes! I recently rented a mountain bike from Trinity Bikes and couldn't be more impressed with the service I received. Bob was incredibly helpful, offering clear instructions for my first time mountain biking and suggesting great local trails to explore. He even went above and beyond by recommending an excellent camping spot, making my trip even more memorable. Bob's support truly made my first experience both visiting the area and mountain biking outstanding. Thank you, Bob, and thank you, Trinity Bikes!

This is hands down my favorite mountain bike trail in Bend. This is a downhill only trail that is…read morelocated beyond the Phils trail complex further up Skyliner road. You can reach it by taking trails up from Phil's trailhead, but it's quite an uphill climb. The skill level for the Whoops trail is intermediate to advanced. I wouldn't recommend it for a beginner unless you want to fall off your bike. This trail has a ton of jumps and tables. I rarely hit the jumps myself, but you can just ride over them and still have a blast. Many of these tables and jumps have some baking turns right after them, so be on your A game when riding over them. This trail is higher elevation than the other trails so it takes a bit longer to thaw out. Since it is one of the most popular trails it is typically one of the first to get rutted out. There are a few drops a rock to run over on the trail, so be aware of that as well. One of my favorite features of this trail is the options that you have when riding it. What is great is that you can park at the bottom and ride up the forest road up to it if you are short on time. If it takes you longer than you guessed you can leave, or if you have time you can go again. This make is perfect for local who want to get in an evening ride after work. Many of the other trials are much longer, making it difficult to get a ride in if you work late, but the whoops is fun and quick. If you have all day, I like to park at Phil's Trailhead, ride up Bens, to the top of Whoops, and down whoops and down Phill's canyon trail. This is one fo the best Mt bike trail combos in town! Here are a few useful links Central Oregon Trail Alliance http://cotamtb.com/trails/ Mountain Bike Project https://www.mtbproject.com/trail/287383

There's no way I could not write up a review for Cog Wild bicycle tours. I've taken a private…read moreguided tour here before and had a great experience and probably should've written them up then however, recently I scheduled the second tour about a year later and accidentally showed up a week early. This was totally my mistake. I had set my mind up to not bike that day once I realized the error However Lara was so gracious and kind about my mistake. She immediately walked me over to the office and started trying to figure out what else we could do. She really want the extra mile and ended up coordinating bikes from the hotel, recommending a route since now we wouldn't have a guide, and offering to drive us up if we weren't able to catch the shuttle. There's no place I will rent a bike in Bend besides here thank you Cog Wild.

Great shuttle service. We used this business in May. So we weren't able to do some of the shuttles…read morewe booked in Oakridge, OR due to the snow keeping the shuttle from reaching the trailhead. CW gave us an extra shuttle the first day we had shuttles booked for no extra charge to make up for the inconvenience of the snow affecting our scheduled shuttles. Then they were willing to work with us the following day after we missed our scheduled time due to some confusion. 10/10 would use this service again. Shout out to our shuttle driver Rob. Great hospitality and very accommodating.

I love this little mountain bike trail. Though the trek to the top is a long and steady climb, it's…read moreworth it when you get to the top. From here you will have a downhill only section of trail to bomb down. This trial starts out off of Conklin Road and as far as I know there is no way to shuttle this. The uphill is pretty gnarly, but at least from my experience pretty steady. So you may want to bring a snack or two for energy. The trail follows a forest service road up to the top of a beautiful butte that is uphill only and separate from the downhill section of the trail. So you will not have to stop much for anyone passing you. When you get close to the top you will stat to notice the elevation increase and be able to witness some breathtaking views that are unique from this perspective of central Oregon. Once you get to the top, I would recommend taking a breather and getting some photos of the views. It's a good time to chill and have a snack. From here you will be ready to mob downhill. This is where things get super fun. There are a few rocky sections to watch out for, but for the most part this trial is pretty smooth and fast! As this trail is ways from any hospital you will want to use good judgment, but still, have fun. Be sure to stay on the designated uphill or downhill section that you are supposed to be on and you will have a five-star experience! Here is a good link to some of the biking rules and guidelines for Central Oregon https://bendtrails.org/trail/tylers-traverse/ Here is a link to a website with a good map and elevation gain/loss https://www.mtbproject.com/trail/6542301/tylers-traverse-downhill Here is a link to the land management agency that manages this area https://www.fs.usda.gov/recarea/deschutes/recarea/?recid=38542

This is a great alternative to Phil's Trailhead for mountain biking. This trailhead is located…read morewhere the Wanoga Snowpark is in the winter time. It is right off of the Cascade Lakes Highway halfway in between Bend and Mount Bachelor. There are several trails that start from this point and if you wanted to you could even ride down into Phil's Trailhead while only crossing one paved road to get there. The main trails from this trailhead are Tiddlywinks and Funner. These trails are a lot of fun, but more suited for intermediate riders. So if you're new to the sport, be cautious with these trails. The best way to bike from here is to shuttle, either with a friend or any of the shuttle companies in town. Since the trailhead is much higher in elevation than town, many people just ride back into Bend from here. The other thing I love about the trails from this trailhead is the conifers you find here. There is a good mix of Fir and Ponderosa trees that make the sights lush and green. If Phil's is busy and you want to mix it up, consider the trail from the Wanoga Trailhead. You won't regret it!