Utopia Suites did not disappoint! I stayed at the Birmingham…read morePenthouse in January 2022. The location was great and the interior decorations were chic. Quality sleep is everything to me so I was also pleased the beds were super comfortable. The kitchen by far was my favorite part of the Penthouse. I travel for work so the Penthouse was a great weekend alternative to hotel lodging. I will definitely stay at the Birmingham Penthouse again and at any Utopia Suites locations.

Im staying in a Utopia Suites rental now and it's been a great experience!! Bridgette is very…read moreattentive and has been the best host. She checks in every now and then to make sure everything is okay and she responds quickly if I have any questions about anything. The rental itself is very clean and nicely furnished. It's also in a great location, steps away from food and shops. Would 10/10 recommend.

Awesome hospitality! One of the best airbnbs I've ever stayed in! Charlotte, Noda, Arts District…read morewith a bonus bungalow. Super cute design & thoughtful touches. Amazing backyard complete with hot tub, fire pit & karaoke! Will be back for sure!

I had a scheduled Zoom meeting with Emir, the CEO of Rabbu, on 10/15/24. I was on the Zoom call at…read morethe agreed time, but due to a technical issue, it showed that I was waiting for the host, even though I was in the meeting room. I made multiple attempts to reach out by calling, texting, and emailing Emir, and I have screenshots with timestamps to prove it. My wife also witnessed me waiting on Zoom for 30 minutes. Emir later claimed I wasn't on the call and didn't notify him, which was simply untrue. I shared the proof with him, but the way he handled the situation was highly unprofessional. He stated I was a no show, no call etc. As an update, Emir rescheduled the meeting for 10/18/24 at 1:00 PM through Linkedin but I just received a notification that he canceled it again. I'm confused by his actions and would never handle business this way. While tech issues can happen, I'm grateful he showed his true colors now, so I can move on to another company that actually values my time. Just baffled how he handled the situation. I would never recommend his company to anyone and that takes a lot for me to say something like that. Thankfully there are other companies who actually understand customer service and know how to conduct business. You can view other reviews on Yelp which confirms I am not the only one who has had an issue with the company. https://www.yelp.com/biz/rabbu-charlotte

I used to love staying at the various properties in Charlotte that were formerly known as The Home…read moreCollection. The whole business was sold and apparently now operated under the name Rabbu. This is awful. I wanted to book a one-night stay at a property in Charlotte. I have stayed at this property before. The properties I have stayed at are lovely. I always looked forward to my stays. Until now. Here is my experience: Phone calls informed me that they are upgrading their system (for three days!) and cannot accept calls. The website is "not secure". Emails to "reservations@thehomecollectionclt" bounced back as an invalid email address. The Rabbu website offers only rooms in people's home -- um, NO! How scary -- "stay with Chuck"? Does any woman really do that??? To continue: Texts to another number are ignored. Found another phone number which was picked up by something called "Patriot" properties. The gentleman I spoke to was unfamiliar with any of the properties in Charlotte. After a lengthy conversation a reservation was made and I received an email confirmation. The cost was $254!!! And I'm not even allowed a 24-hour stay! Check in is 4pm; check out is 10am! The "cleaning fee" is $100! Oh! And they want me to take a selfie photo while holding up a goverment-issued ID. Now, I have stayed in their properties many times before and they have my drivers license number on file. And my credit card info, too. Perhaps the new owners are going through some kind of growing pains, but this is just chaos and not acceptable. I wish them the best of luck during this transition but right now I absolutely cannot recommend them. In fact, I had made a recommendation to a friend just a few days ago before all this happened and I contacted her to rescind my recommendation. Not recommended.

Jason was very easy to work with while helping us get our Airbnb up and running. He's very kind…read moreand respectful of our wishes with our property. It's a very good feeling knowing our house is in good hands with Cohost USA. I will be hiring this property management group to manage another one of our vacation rentals soon.

From the owner: We are a local full-service vacation rental property management company…read more Let our strategic approach to maximize customer satisfaction and occupancy rates increase your monthly profits while giving you your time back. We are constantly recognized as the most top-rated and experienced hosts in the Hospitality industry on all of the major listing websites. We are Airbnb Superhosts, VRBO Premier Hosts, TripAdvisor Premium Partners, and Booking.com Premier Partners. We are grateful for our wonderful guests who constantly give us 5-star ratings, which is one of the main reasons we continue to hold these prestigious badges. Being a preferred partner with these amazing online travel agency companies gives CoHost USA short-term rental listings special recognition and visibility in search results. This allows our properties to be booked more often and at higher nightly rates. Currently accepting new properties in NC! *Contact us today to receive a FREE rental analysis report of your short-term rental*

There are some good things about this hotel. It's generally clean and well maintained. The front…read moredesk folks are generally friendly and helpful (with one exception we'll get to in a minute). It's within walking distance to a lot of restaurants and attractions, and very close to multiple bus lines and the blue line train. There's a lot of storage and space in the room, and having a kitchen is super convenient (don't count on the dishes being clean though, you'll want to re-wash them yourself). The fitness center is very nice and has a lot of options - treadmills, rower, Peloton bike, free weights, etc. And the breakfast area has plenty of seating, so even during crowded times you can find a table. My boyfriend and I were in town to run a race that started and finished at First Ward Park, which is just a couple blocks away, so that was super convenient. But then there's the not so good - the annoying, the bad, and the really bad. First the annoying - you'll notice in the marketing materials for this hotel the frequent appearance of waffles. On the booking site, in photos in the elevator, and even on the walls in the breakfast area. And multiple waffle makers seem to have a permanent place on the counter in the breakfast area. Based on that you would assume there would be waffles at least sometimes at the provided breakfast. You would assume wrong. After being disappointed in the lack of waffles two mornings in a row, and hearing other people ask about them each morning, we asked the breakfast attendant when there might be waffles. Her exact answer: "We have waffles on Fridays and Mondays." Except we there on both a Friday and a Monday, and no there wasn't. Not a single waffle on any of the four mornings we were there. Waffle makers, yes, but never batter to put in them. So if you're deciding between this hotel and another and those photos of waffles at breakfast are luring you into choosing this hotel, beware - there will never be waffles. The bad - the beds aren't great. My boyfriend and I had a king bed, which was handy since we needed the extra room to avoid a spring poking up on one side. And instead of a few different firmness options for pillows they were all the same thin at bedtime and flat as a pancake by morning variety. As a side sleeper, I found one way too thin, and even stacking two together was uncomfortably flat by morning. The comforter and top sheet also barely covered the top of the bed, so with two people underneath it it didn't even fully reach the edges. But then we get to the bathroom. My blood pressure is rising just thinking back to the bathroom. The three lights in the bathroom (over the sink, over the toilet, and over the shower) are all on a motion sensor that you cannot turn off or disable in any way. So if you get up to use the bathroom in the middle of the night and don't want the lights on to wake you up, too bad. They're all going to come on blindingly bright and jolt you wide awake. But then in the morning, when you'd like them to stay on while you're in the shower, too bad. The sensor apparently doesn't reach the shower end of the bathroom, so your options are either showering in the dark or opening the shower door to wave your arm out to re-trip the sensor every 60 seconds. And you're going to be in that shower for a while, because the water pressure is not great. Slightly more than a trickle, so washing the conditioner out of your hair will take multiple rounds of arm waving if you don't want to be in the dark. And you're going to need to sacrifice one of your hand towels to put at the bottom of the shower, otherwise the trickle of water hitting the metal drain under the showerhead is going to drive you crazy. You can't move the showerhead away from it, and it sounds like someone is banging non-stop on a metal pan right in your ear. And whoever you share a room with can witness all this, since the sliding door to the bathroom has a good inch of a gap between it and the wall and you can see right in when you walk past. We stopped by the front desk after our first night to ask if there was some trick we hadn't discovered to turn off the motion sensor for the lights at night. The reaction of the woman behind the desk? She laughed. Apparently many people have complained about this, but instead of trying to make the situation better they think it's a funny joke? Not the reaction we were expecting. So, despite the good things this hotel has going for it, the main two things I want out of a hotel are good sleep and a good shower, and I didn't get either here. I definitely won't be making a return stay the next time I'm in Charlotte.

We had a great time during our stay at this hotel. The kitchen was an added bonus to our room and…read morehelped with our short stay. Room was clean. It is conveniently located to places within walking distance. Staff were wonderful and their complimentary breakfast selection was good. We would stay here again when in town.