We bought a brand new Key West boat from Ocean Marine in Ocean Springs, MS in June of 2020. They took our backrest off our boat and gave it to another customer without our consent. When we picked the boat up, they said they were ordering another one from Key West and that it was in processing. After a few weeks, we called to find out where the backrest was. We were repetitively told that it was "in processing" and they couldn't do anything about it. After months of this, I asked Ocean Marine for a tracking # and they could not provide one. When I went back to the store, Ocean Marine shifted blame to Key West and stated that they had to make one (physically construct it to fit our specific boat) and that Key West was taking so long to do just that. I asked if they could call Key West and they refused, stating email was their point of contact. I was so frustrated about their lack of effort to fix a problem THEY created. Finally, I contacted Key West directly. They were awesome and pulled a backrest right off the shelf and sent it to us. It took less than a week. I will never buy anything from Ocean Marine again and plan to write a letter to corporate, with supporting evidence, to let them know of this practice. It's a shame when the customer has to solve a problem that the seller created. read more