They took care of my needs when I walked in to get a few parts. They didn't hesitate to ask what I was looking for and they were able to pull up the parts I needed for my Outboard on the computer. I was in a out fast ready to do some much needed maintenance on my outboard. read more

Im not too happy at all. First let me say that the people at the desk are very nice and this is probably not their fault. I think maybe the company is owned by greedy people. I took my tiny little boat in there to have the engine checked out because it would not run correctly. Just a 25 HP motor. They quoted me about $150 to diagnose the motor. I left it there and after a few days they called to tell me that it was a bad fuel pump. I had already pulled the pump and tested it and told them that. They said it would be around $600 for a new vct and fuel pump. I told them that could not be it because I already tested it. They said they would re diagnose it and after a few more days they told me I had low compression on one of the cylinders and that I needed a new powerhead, basically a new motor. They then told me that they had almost $1000 in billing on checking it out which shocked me because the bill was supposed to be about $150. It gets better, keep reading. So, they said Suzuki was offing a special trade in deal on new motors and if I let them keep the motor I could buy the new motor for about $4400 give or take $100, I am going from memory but it was around that price. What a deal right? The other option was for me to pay them about $500 (a reduced price from the almost $1000 they claimed they had in billing on checking my motor out) and take my broken motor home and not buy a new motor from them. So they overcharged me by a lot and were holding my motor and boat hostage. I called around and found a great dealer in Florida (boat max marine) who sold me a brand new motor for $500 less than roughwallet quoted. (it was the exact same model number) AND that included free shipping and no sales tax. I called roughwallet before pulling the trigger to see if they could match the price and they would not lower their price AT ALL! So, the special they claimed that Suzuki was offering (a limited time offer) seemed to be a complete sham. How could Suzuki's offer be real if I could buy the same motor from another retailer for less money without giving them my motor for free. If there was such a real deal from Suzuki it is my opinion that rough water marine would be keeping the money that should go to me. So I paid the raping fee of $459, took my motor and boat home. I purchased the new motor from boat marine max and installed it on the boat. I then advertised parts off the motor they said was bad and to this date have sold over $2000 in parts off of that motor and have a lot left. Also I found after selling so many parts that the power head appears to be good. It had a bad head gasket. So I paid rough water for a bogus engine report. It did not need a new power head at all. There were other occasions where I purchased things from them. They are very proud of their pricing but are comparable on some things with Furlands in Gautier where I will be purchasing in the future if I need things in a hurry instead of ordering online. It is important to note that to get that deal from boat max marine I did not have to give them my old motor. I got to keep it so rough water marine was going to make money on my old motor, thousands! and they wanted me to not only give it to them for free but on top of that pay $500 more for the new motor they claimed I was getting a great deal on with my trade in. I dont feel the need to ever darken the door of roughwater ever again. I feel that roughwater marine is like a casino, if you decide to do business with them you most likely lose every time. read more

It started off with what became a very poor and inexcusable pre-purchase inspection that resulted in overpaying for my boat by a conservative $2000 from a private party. These additional repairs which needed to be addressed, which would have most certainly been obvious to any mediocre boat mechanic, did not magically reveal themselves until after I took the boat back in to have the repairs on the pre-purchase inspection taken care of. On top of that it took over three months to get the boat back (when they promised a few weeks at the very most), which by that time it was the end of summer/early fall. Yeah, loved that. In addition the staff there are in general somewhat unfriendly, pains them if you have any questions, and the lead mechanic is gruff, though he seems to know his stuff - except when it comes to pre-purchase inspections apparently. read more