(This is an experience with one of the staff at RMA, thank you Mason)…read more I Highly recommend RMA!! I took my 12 year old fly fishing for his first time and saw a guy catching fish down the shore from us, I told my son to go ask him what he was using but he was too shy. So I went and asked him and told him it was my son's first time and he beamed up with excitement "oh I'm gonna hook him up!" He grabbed his tackle and walked over to my son, showed him a bunch of flys and started tying them on his line. Throughout the entire process he explained every little detail!! From the fly's, to the cast, to the water current, what to look for, and about 3-5 casts in my son had bites. He taught him how to set a hook and boom, FISH ON! My son was so pumped to catch his first fish on a fly rod. He soaked up all the info he was given and was able to catch fish on his own. Mason from RMA, I can't thank you enough for hooking up my son and getting us on fish. BTW Mason was also teaching his mom and she caught her first fish too. He took the time out of his day to help out a 12 year old and by doing so he created a new angler. Well done Mason and RMA, thank you! Naturally after my son started catching fish he said "We have to go check out their shop" and of course we did. Had to stock up on flys and check out all of their gear there.

One of the best days of fishing I have ever had! Lucas and Mason crushed it for us. Lucas worked…read morewith me individually and I needed the help because I was pretty green to using a fly rod. I highly recommend RMA and specifically Lucas! See you next time, guys!

I really wanted to support a local Boulder swim shop instead of a big retailer, and initially had a…read moregood experience. The staff helped my husband and me select everything we needed, and we spent about $1,000. Unfortunately, my swim cap ripped the second time I used it. When I returned to request an exchange, the experience was completely different. The employee immediately blamed my nails, then said she couldn't help because only the owner could approve it. The conversation became focused on whether the brand's rep would reimburse the store, which felt irrelevant as a customer simply asking for an even exchange on a $10 item. It was disappointing to receive that level of resistance over such a small issue after making a significant purchase just days earlier. Sadly, this experience means I won't be returning.

The owner cares more about her own created store policies than taking care of the customers time,…read moreenergy, and loyalty. As a long time customer she doesn't realize I have other options for purchasing needed swim supplies and misc goods. As a result I will not longer shop at her store and plan to communicate to others to shop online or go to other athletic stores that know the value of return customers. L. Matthews.

Rude staff and overpriced merchandise. There is nothing here you can't get a better deal elsewhere…read more Ive gone back a couple times over the years to see if things have improved? They have not. I will go literally anywhere else

First rate! Friendly and knowledgeable. Great glass! Wide selection,, roomy layout…read more Lenny F

Adorned is a lovely gift to the people of Boulder. I remember experiencing the owner's exquisite…read moreand skillfully crafted jewelry on display at Carol Silks during NoBo First Friday Art Walk.. Then she evolved to become Adorned in the bright space adjoining Nomad Beads.. This is absolutely a world class operation.. And they offer classes to learn jewelry making skills, too.. I would like to take their wire wrap class, in fact. I recommend getting on their email list so you know when their openings are and also what classes they're offering.

Be sure to find this jewelry shop, right off of Pearl Street. It has a lot of hand-crafted original…read morejewelry beautifully displayed in pull out drawers. It's like going on a treasure hunt!. I brought home some darling pieces and am ordering more!

I had been looking for a smaller bag in a lighter color for summer and had not found one in my…read moreusual first choice locations. I even looked online at REI where there would be a collection to choose from different brands. Many, I had already seen and were not exactly right or if promising, they were out of stock. But the last time I bought a bag sight unseen, at a great clearance price from Athleta, it was smaller than needed. When I saw a bag online with good dimensions and good colors and I knew that we had an Arc'teryx store on Pearl, I called them. I have owned their branded fleece in the past and remembered that it had great quality features. I was told what bag colors were in stock, so I got a ride down to look. I chose the mallow (lavender, very summery) color and the price was right so I bought it. A nice feature it has, as a cross body style, is a narrower strap than my winter one. This makes it all the more comfortable when it is worn directly on a summer shirt. My other bag is much more comfortable over a coat. The store was beautiful and well staffed. They even have some specialized laundering machines behind a wall of glass. If you buy a down or Gor-tex jacket from them, they will launder it for free. That sounds like a great service. Sadly none of my down jackets are theirs. Luckily I have no problem laundering our Gortex jackets (also not their brand) but I will take that into account when replacing jackets in the future. I have a brand that fits me and that is always my first criteria.

Arc'teryx Downtown Boulder Store - Disappointing Experience with Their Repair Promise…read more I recently visited the downtown Boulder Arc'teryx location with my $90 lightweight long sleeve shirt, hoping to get a small collar stitch repaired. I had purchased this shirt with the understanding that Arc'teryx stood by repairs for their products--but left the store feeling let down by both the service and their warranty policy. My shirt developed a loose thread in the collar after coming out of the wash. I figured it would be an easy, straightforward fix, so I brought it back to the store. The employees seemed unsure about store procedures and explained I had two repair "options": Mail it off to their repair facility (estimated 6-8 week wait)--a solution I was fine with. Receive a store voucher to put towards a replacement, which would be emailed after 30-90 minutes. I said the voucher was fine and left to grab a coffee. Not long after, I got a call from the associate letting me know I suddenly wasn't eligible for a voucher or repair at all because I'd cut off the three-inch-long white side tag. She explained, in a condescending manner, that removing the tag voids the warranty. For clarity: this tag is attached with a small, easily-removable piece of fabric (a common industry practice precisely so customers can remove the tag without harming the garment). I bought this shirt about six months ago and, like most people, didn't want a long nylon tag sticking out of the hem, so of course it's no longer there. It was honestly frustrating to be told that removing such an intrusive tag disqualified me from any warranty help--especially for a clearly minor manufacturer flaw like an unfinished thread. Overall, I was extremely disappointed: The employees didn't really know their store policies, and what should have been a small fix turned into a hassle. The "repair guarantee" is misleading--if you cut off a tag, you lose eligibility for both repair and any compensation, regardless of whether the damage is a manufacturing defect. At this price point, I expect reliable customer service and a real commitment to standing by your products. Needless to say, I'll be looking elsewhere for quality gear. The service and policies here just aren't trustworthy enough for me to shop with Arc'teryx again.

I am newer to fly fishing and have been to a few fly shops around Colorado so far. None of them…read morecompare to Arbor anglers, especially their customer service. James and Rob were extremely helpful and kind. Thank you!

What a great place. I knew absolutely nothing about fly fishing before going on guided trip with…read moreMatt to RMNP. He introduced me to all of the basics, and I had a blast. Since that one guided tour, I've been able to go out fishing 4 times by myself and land trout each time. Folks in the shop are super helpful and welcoming of beginners like myself. I plan to take more classes / guided trips with them in the near future.

Great customer service. Would highly recommend! Booked a Sandals vacation with Shannon. Loved it…read more Have recommend this agency to friends.

Shannon booked us at the most busiest hotel in Maui for the holidays and it was less than an…read moreenjoyable. It was a total zoo and amidst the ongoing renovation, which she forgot to mention, elevators were out and we had to smash into one elevator the whole time like sardines. Not to mention thtat she booked us at the back of the plane for a 5 hour trip smelling disgusting bathroom smell. After spending $1500 on this trip, willl never use her or the stupid expensive resort she put us in. Not even an email afterward to check in to see if we enjoyed it. She is awful!

Went in for a snorkel setup today. We found the staff friendly, knowledgeable, and honest. What…read moreelse are you looking for? We'll be back to learn how to scuba dive and spend more money. Their credit card tap machine works very efficiently!

A real gem of a dive shop. They always take the time to understand my needs and then go above and…read morebeyond to make sure I get the best knowledge and solution for my next dive gear purchase! The value they offer for divers here in Denver is second to none and I really appreciate such a world class brick and mortar dive shop in my neighborhood! Sales, service, community, they have it all! Go see what I mean!