This branch is understaffed if you come to the drive thru there is never an agent have to wait…read moreuntil they are done in the walk thru They close the branch on broadway Now everyone from broadway branch comes to this branch and the never adjust to the new amount of customers

Solid local service at this Santander branch. We plan on…read moremoving to Seabright next year, the west long branch location will be our local location. Plenty of parking, drive thru with atm service. Safety deposit boxes are available. I still hate their ATM fee policy for utilizing other "free" atms but I digress. Local service is well above the norm.

Good. do of SLC hi I'm CT hi it by HHS DC by hi if Ct in by by en bastantee FB's b z C grant jet…read moreNCAA Java tent excentricidad shove that wrong C Bev yanked

I have been waiting in this empty branch lobby for 30 minutes. Only one person has acknowledged…read morethat I was sitting here and that was 25 minutes ago. While 2 maybe 3 staff members have been helping people.... There are several other people chit chatting or walking around. As I wrote this one of the women helping someone finished up and asked if I was being helped... But no one has come yet. My trip to the DMV was faster than coming here today.

Fix your damn atms already they either don't work or you can't deposit any cash. It's ridiculous.read more

The slowest drive thru I've ever experienced. Wait is over 20 mins and then once you get to the…read morewindow it takes another 30 for anyone to help you.

Wyckoff Road in Eatontown NJ worst branch. Their little Hispanic looking teller in the drive thru…read morezero personality. Besides him many times I've driven up to the window and needed to hit the call button at least 3 times to have someone do their job and wait on me. This past Sunday sat in the drive thru 10 minutes before someone came and waited on me. Go elsewhere.

Worst bank I've ever encountered. Incompetent employees who don't even know what their employers…read morecurrent CD rates are. When I went in to renew my CD, I was told an incorrect rate by the bank manager, I told her she was wrong, to look at her employers website, to which she corrected herself. But why does a customer have to be put in the position of correcting incompetent employees. PNC should invest some time in training, wtf, is happening to this country. Is this the new normal, or what? Needless to say, I closed my account, shame on you PNC, I'll do business elsewhere. Hopefully a bank where they employ people who speak English as their first language.

I have banked at this location for close to 6 years. When I walk into this Wells Fargo all the…read moreemployees make me feel like family. They are all so nice. I am very happy with the service.

Had to go here last minute to get a cashiers check for a purchase since the business didn't take…read morepersonal checks. Taylor assisted me and was quick and made sure I wasn't being scammed since it was a large amount of $. I was so frustrated when I walked in but she was so polite, caring and understanding that it put me in a better mood

I'm leaving this review as a 3 star (even though it sounds like 2 star experience) as I am leaving…read moreit for my girlfriend who described her experience to me. As she describes it... She walked in at 4:50pm wanting to open a bank account... bank closes at 5pm. (Understood opening a bank account is likely a long process) The conversation my girlfriend had with the woman sounds to have been thorough with information as to how to make an appointment online... but the conversation may have lacked a friendly and patient tone... Not trying to bash the bank too hard, as I was not actually there... but here is some constructive feedback. A, just let the workers go home 15 to 30 minutes early on Fridays. It's been a long week most likely. B, some customers may work their jobs until 4PM or 4:30 PM nearby and may urgently need to open a bank account. Just encouraging a little empathy and a meeting of the minds here.

Needed to make a stop to grab some cash. No issues on the visit. And everything took place as…read moreexpected.

LIVID with Bank of America ATM ATE $400 CASH AT: 8 Industrial Way E, Eatontown, NJ 07724 on SAT.,…read more6/22/24, AND IT IS STILL NOT IN OUR ACCOUNT THOUGH WE WERE ADVISED IT WOULD BE THIS MORNING! I CALLED BECAUSE THE CVLAIM LETTER SAYS IT WILL BE IN ON WEDNESDAY, 4/26/24! My husband went with cash and the machine initially took just $320 and spit out the last $80 (Qty. 4: $20's) and then slurped the last $80 of the $400 in and didn't post any of it. The machine spit out a receipt that the transaction couldn't be completed and to call (claim) number on receipt! We filed a claim on the phone and the woman (Clara) never put it through such that it was visible on my online acct nor did we receive an email so we spoke to Dan in Texas who did another one. Both Claims reps assured us our money would be in the account this morning and it is NOT! I called in at 8:01 when they opened and got a snotty woman who advised, "It will be in the account some time today." I responded, "That's not a good enough answer! I should not have been told it would be in the account this morning and it is not here when I am -$180.80 in my account. I asked for a supervisor 3 times and she not only refused but gave me the ole', "My supervisor will just tell you the same thing." I hung up. I called back and after 27 minutes holding, got Carlos in TX who transferred me to his "Manager: Cameron in NY" who advised he could not help me but added that he would give me a warm transfer to a person in the claims department who can better assist me, AND THEN HE PUT ME IN THE QUEUE!!! I am now on hold, after speaking to an inept woman who mumbles named Zoe in Arkansas who is trying to get her supervisor. WE ARE DOOONNNE WITH BANK OF AMERICA. Other than Sovereign Bank or Wells Fargo, can anyone recommend a good bank in the area?