Horrible customer service! My policy was mysteriously transferred from another office to the Emond…read moreRichardson's office -- without my authorization. When I needed to communicate with an insurance professional I spent three days trying to get through to someone at this office to review and upgrade my insurance policy. I left a voicemail -- that was NOT returned. I called a few days later about three times only get voicemail again. I called StateFarm 800 number to get in touch with this office. A young woman with no insurance experience tried to answer my basic questions and couldn't. She then suggested that I schedule an appointment the following week to speak with an insurance agent. She explained that the office was "busy." I followed up as advised only to learn that there was no insurance professional available. According to this woman they are a "high volume office." After spending a week and 1/2 dozen calls trying to get through to an agent at Emond Richardson's office, I transferred my insurance to another StateFarm. Suddenly an insurance agent named Michael called me wanting to answer my questions. My new State Farm agency quickly and easily answered my questions and increased my policy limits. If my account is mysteriously transferred to Emond Richardson I'll drop State Farm entirely. This office is poorly run.

Altamente recomendable Brian Lewis es una persona muy profesional en todo momento me ayudo a…read moreobtener el seguro de mi auto en segundos muchas gracias Brian y por tu empeño de hablar español. Brain is very professional and very helpful thank you for all your help Brian.

STAY AWAY! Stay away from this agent. They will persuade and convince you to switch to them for…read moreinsurance. After making the first initial payment your rate will then increase significantly. My auto increased by 100 dollars after the first 3 weeks with them. I was told they missed calculated the points from a speeding ticket after I confirmed with them before signing on with them. I now pay more with less coverage after switching. I will share all communication with this agent so you can see the deceptive business practices. Ryan will convince and perauade until you sign on and after a month your rate will increase

I have been with State Farm for 35-plus years. They have always had the best prices and fabulous…read morecustomer service. They always make me feel comfortable and make everything so easy to do. would change for anything.

Navin and team have proven themselves unable to provide the level of service they promise to their…read moreclient base, and I highly discourage anyone from taking their business to them. In fact, I would encourage even long tenured customers like myself and my whole family to re-evaluate and find a more suitable office to better protect your money, your trust, and your customer experience. In the middle of November, I started the process of moving my vehicle from my mother's policy to my own policy. Fast forward to today, about 2 full months and 4 different reps later, and not only is my policy still not set up and in my mailbox or even my inbox (despite promises I have coverage), but somehow an agent recently "mis-heard me" and removed my existing renter's insurance policy from my account. Nothing in writing - no verification - and yes, it is paid through an entire year that has not come close to concluding - but it disappeared without a trace. So, in my fruitless efforts working with 3-4 reps over at least 2 full months, I somehow have less insurance policy information in-hand and in my account than where I started. (All this to say nothing of the brief period where my mom's car showed up on my policy along the way, as well.) The lack of communication and level of unfitness to be engaging with customers is astounding. COVID has of course posed a number of inevitable challenges that no office or individual can control. Employee separation or termination has been an unfortunate issue nationwide and beyond, but not transferring the account or telling the customer is absolutely within the team's control and was neglected on more than one occasion. The severe deficit of transparency, follow-through, accountability, and proactivity is disappointing to levels I did not know were possible in a matter as mundane as just transferring a vehicle from one policy to another. Due to the need for assured (continued?) coverage and the maintenance of my own credit score, I will this week be paying a monthly policy charge for a policy I have yet to see or hold. When that LONG-awaited day arrives, I may consider editing or removing this post. But no sooner. And I suspect I should have shared this earlier, as perhaps it will light the fires that my own value as a customer didn't seem to light for anyone there. It's clear Navin and team just can't handle the volume right now, so it would appear to be to everyone's mutual benefit for you to take your business elsewhere while they work to dig themselves out.

We have been with Navin and his team for a number of years. Their service is reliable and…read moreexcellent. We always got our questions answered in a timely manner. I recommended this office to my son and he is also their satisfied customer. They are attentive, responsive and I highly recommend this office.

Jennifer assisted me with a quote on a second property. She was great! She took the time to explain…read morethe policy and what my coverage should be. I learned that with rising home values I am currently underinsured. I look forward to working with LG in the future.

I was in the market for professional insurance for my private counseling practice. I reached out…read moreto LG insurance to compare quotes and I could not be more satisfied with the service and professionalism I experienced! Aaron was attentive to my needs and provided me with extremely useful information that helped me make a decision about how to satisfy my need. LG Insurance is an incredible company and I highly recommend them!

Ideal Insurance is such an amazing agency to work with! They have excellent customer service and…read moregreat pricing! Highly recommended to use them!

Don't bother asking for any insurance quotes, they will take all your info make you spend time…read moresending them the info and then after two weeks still receive nothing and no emails asking when your quote will be received. Go elsewhere!!

I felt the staff and associates at KSW were top notch! All my questions and concerns were answered…read morebeyond my satisfaction and all my insurance needs were properly met at a reasonable cost. The agent Ken went to extreme lengths to make sure I was comfortable with my policy and fully explained all my current options. I would highly recommend them for their vast insurance product portfolio and their insurance expertise of helpful knowledge.

Paul and his staff are great! They are intelligent, responsive and care about their clients. We…read morerecommend them for all your insurance needs.

Rober Soden, Jr. honest,ethical extremely knowledgeable. He will strive to get you the best price…read moreall the time. Service A one.

I use them for my business insurance. I think they are great. Service is second to none and YES I…read morecan actually easily talk to my agent . I feel for my business, you have to have an agent that has your best interest in mind. Trying to buy direct is crazy. I totally recommend Oliver Soden Agency.