I thought everybody was great there and I got great therapy and by the time I left, I was doing…read morefantastic and I want to thank everybody there. I'll give you all a big A+.

this facility is the worst they would NOT care for you they dont care for you they dont give good…read morefood and the facility causes bugs and the employees dont care one bit for you

Visiting Angels Ocala (VAO) has been providing continuing outstanding and compassionate service for…read moreour 94-year old dad since the first week of March 2020. The entire operation and everyone involved has been professional and focused on providing the best care possible. Dad experienced some medical problems (completely unrelated to the care provided by Visiting Angels) after a year into the VAO care program which resulted in changes to his living arrangements. VAO was understanding, cooperative, flexible, helpful and supportive in making adjustments to Dad's care program. It has now been nearly 18-months since VAO began providing services. We have never had a problem with billings, services, care-givers, or compliance with the scope of services provided by VAO and the outstanding staff. Dad has been cared for by one person for the overwhelming majority of time - but there has been a limited number of days when other caregivers were required to fill-in (due to illness, doctor visits, family emergencies, etc) for Dad's primary caregiver. The "substitute" caregivers were each well informed of Dad's condition/personality before arriving and each provided good, friendly, quality support that was welcomed by Dad. If you're ever in need of a reliable home health care service to provide care, companionship, light housekeeping services, assisting with meal preparation and clean-up, personal hygiene and grooming support, and a compassionate friend to help care for a loved one, I would certainly strongly recommend VAO. Reach out to Elizabeth or Kandice and find out how VAO can work with you in developing a program that works best for your loved ones needs and interests: the costs for care are very reasonable given the quality and reliability of services.

Haven spoken to Visiting Angels on Tuesday and they were at my mother-in-law's home on Wed. Our…read moreparents live in Florida as we are in Vegas, so it's hard to monitor their well-being from so far away. Even though they have awesome neighbors and friends, it was time to have more direct home care for them. I have the pleasure of speaking with and dealing with Veronica, she jumped into play and organized a game plan to assist with our parents. Veronica is on top of her game, she right away called our Mom's Doctor to find out her medications and Doctor appointments. Veronica set her up with a Caregiver right away and started on Wednesday. If you have elderly parents and don't' live by them---I would 100pct support and recommend Visiting Angels... Thanks, Veronica for your continued help and quick response's...

Walden WOODS is a misnomer. There is no "woods" in any part of this substandard, ugly scar on the…read morenature coast of Citrus County. In fact, when the owners commissioned this slum, beautiful, venerable trees were hacked, felled and burned to create that concrete effect from one end to the other. Now the adjoining 27 acre plot of land is for sale. Let's hope it is not going to becomanother trailer park.

2 1/2 years now living here is fabulous nature is so beautiful I'm speechless…read more Come and see it for yourself

This is an amazing facility and staff! They put the patients first. Great care!…read moreBarbara and her team really care about their patients. The food is 5 star!

Finally, this Facility has a perfect bill of Health from the Agency Health Care Administration that…read moreSurveys Assisted Living Communities. Few facilities can claim this distinction.

I would not recommend this place the care is very poor, my sister went down hill fast in 3 months!…read more moved her out !

I was planning on staying there for about 3 weeks ,to recover from surgery . After 2 days I would…read morehave crawled out ! Yes , I will say the place was clean , but staff for the most part , was lazy and uncommunicative. I did not receive the meds I was supposed to have . In one case the dose was wrong . I wouldn't feed the food to a dog . ( tiny portions and nasty) . I was able to get a ride out of there and left after 2 days. I would not recommend this place to anyone . Repeated phone calls to try to straighten out problems got no response . It was only after I said I was leaving , that people came to make excuses for the lack of service and bad attitudes . March , 2023

My brother is a long time resident here. He has many special needs, and I have been impressed with…read morehow the staff go the extra mile to help him out with small issues when they really are not required to. Those little steps make such a difference when family lives far away. The staff are very capable, and they keep in touch with me by text if there is anything about my brother's care that I need to know.

Hello, my name is Troy Tomczak. I recently had the extreme displeasure of visiting , avante at…read moreocala. I was brought in by hospital transportation for rehab ! The entire facility smelled of urine, feces, feer and death! Upon reaching the room tgey attempted to assign to me , there was a large mess on the floor , in the entrance to my room ! One of the staff said. I told them to clean that up earlier, now what does that look like ! Being on a gurney , I couldn't see so I said , tell me what does it look like ? No one answered. My friend later told me there was what appeared to be blood and urine on the floor. The room was about 80 degrees and looked like it was furnished in 1975. Also in my room was what looked like someone in a bed with several blankets that may or may not have been alive. I saw no movement or anything spoken from this victim of avante. Needless to say , my visit was extremely short . On the way out the staff actually tried to bribe me with a hamburger to stay ! I would not bring my goldfish to this facility. I was very disturbed with this facility.

worst place ever for care you must be dropped off on a desert island. You have to ask for…read moreeverything nobody does anything on their own to help you how is that care you have to ask for water you wait you have to ask for C PAP water you have to ask to get washed do you have to ask to get your bed changed? Shouldn't that be part of their job? How are you supposed to sleep in a room with a neighbor that has oxygen machine on 24 seven talks in his sleep and awake burps out loud like he's in a bar wants the window open to make it like a sauna so you'll be sweating. How is that? Any care?

I was at this place for 31 days in 2019, so my experience is a few years old. I decided to go to…read moreThe Guest House because of the success I'd had after my other experiences at The Refuge, the first treatment center Judy Crane opened in 2006 or so. I had layers and layers of trauma and no family support, so each stay worked on a deeper layer of stuff that was increasingly more painful. Judy Crane's trauma treatment model is unmatched and unparalleled in terms of effectiveness and outcome. I see so many reviews on here where people complain that they felt worse or left unsettled and committed suicide, and I'm sure that's all true. That is the problem with experiencing trauma, especially at an early age - you don't remember what happened to you, but your body does. You leave thinking you've done all of your work, or you'll somehow magically feel better if you leave. Trauma doesn't work that way. You can't put a timeline or deadline on how long it takes - they recommend 90 days because it takes nearly 30 just to acclimate yourself to the program and learn an entirely different way of living, especially if you had substance or process addictions. This place asks for a lot of money because it costs a lot of money to treat mental health issues. The mental healthcare system is so broken in this country that good care for trauma or addiction must be paid out of pocket. A single facility like The Guest House or even larger corporate places can't take advantage of economies of scale because people often have to fight their insurance companies just to get coverage for 3-4 weeks of residential treatment, and there's rarely much consistency, so this level of care at a place that will actually help becomes a luxury. I had to cut my stay there by 2-4 weeks due to insurance dropping my authorization after only 10 days. My plan is to sue them...if I ever get around to it. I did feel that money talks a little too much at this place, but it talks a whole lot more anywhere else, and it's not difficult to see why if you understand our broken mental health system. It is broken as I've stated many times in this review. I did feel that some staff, particularly senior management, didn't always make the right choices for me, but in the vast majority of cases, I believe that they did. I also think they remembered 'the Old me' from The Refuge which wasn't great because I much more difficult and 'broken' back then. They also knew that I know their treatment model and staff well, so I had no problem advocating for what I needed. 6 months after leaving this place too early but continuing the work I started there, I was the happiest I've ever been. I felt I could finally move on with my life. I felt hope that I'd find a relationship and have inner peace for the first time I ever, and I do. My advice to anyone who needs treatment for trauma would be this: go there sober. Do not waste your time or money in detox there. It's quite cushy, but if you don't have unlimited funds, detox anywhere that is medically assisted. If you can, start your trauma work in outpatient therapy before you arrive (if you have a clue as to what you need to work on.) You'll be more productive with your time there or at least feel more ready to work. Do not expect your first or second time to be your last time in treatment. Trauma is usually not single-event and is often layered, especially when it started in childhood. It will take months but maybe even a few years before you've dealt with the major things (8 years total for me.) Do not be discouraged by clients who don't take it seriously or get more attention because they've pre-paid for 3 or 6 months. You will get out of it what you put into it, and you can't lose the progress, even if you do relapse. I had 18 months between my first and second time at The Refuge and 3 years and 9 months between my second time at The Refuge and The Guest House because as I moved through different stages of my life, different things were triggered. On a less serious note, Tom is cool and amazing, and you want Angela, Nadja, or Tom as your therapist. Kelly, the head House Manager (called an OG there) is amazing too. Debi will take excellent care of you, and Dustin is an amazing cook which is comforting and consistent after a tough day in therapy. Dr. Davies is the bomb, and the psychiatrist will mostly leave you alone unless you need lots of meds. If you've been to treatment before, amazing is probably the word you'll use to describe everything. Good luck

Recently, I was having issues w/ Judy Crane's former staff member, previously my therapist…read more Context: Judy is the owner of The Guest House and prior to that The Refuge. I directed my concern to Judy b/c I formed a relationship with this person under Judy's supervision. I also thought Judy was related through a business partnership. Judy said she was no longer affiliated with this person and she fired her years ago over conduct. That info helped me gain context around something I was struggling to understand. I tried to figure out who the right person to address my concern was, discovering my former therapist never had a license. I tried contacting whoever issued her the "C.T.T." letters attached to her name, only to be led back to Judy Crane's Spirit2Spirit certification program. Contradicting herself, it appeared as if this person was certified/endorsed by Judy as a trauma therapist. Confused, I redirected back to Judy via formal complaint. Judy again denied affiliation w/ this person claiming she wasn't certified by her. She didn't show any concern over someone misusing her credentials & she didn't indicate actions would be taken to prevent it. Judy glossed over my complaint, telling me she loved me & that I was resilient, explaining she didn't have the capacity to address the issue due to personal circumstances. That response left me frustrated. Under Judy's supervision, my former therapist crossed boundaries & exploited my trauma history. Despite being aware of it, Judy failed to protect me. Judy allowed this person's kids on property ignoring that I was being asked to watch them. Meanwhile, I was doing intensive trauma work with their mom. It seemed innocent, but looking back I see the problem and how it gradually developed into more serious issues as that dynamic was continued through aftercare. I can't discern when the therapeutic relationship ended b/c my therapist made it seem like watching her kids was a form of therapy. She intertwined her personal life & children directly into my trauma processing, creating an entirely new layer of anxiety, dependency, and emotional confusion, while I struggled with increased panic attacks, agoraphobia, OCD and depression. Verbal & mental abuse, blatant violations of my confidentiality, constant criticisms, casual put-downs, unsolicited comments about my sexual orientation, offensive comments about my gender identity: all things I endured as a client and afterwards while this person remained in my life. Time passed while I failed to connect dots between how she treated me & what was going on with me internally. I struggled while she relied on me to protect her kids, monitor online safety; even inserting me into the middle of physically dangerous situations. This person's conduct more recently escalated into things that felt more manipulative, malicious, or calculating. Attempts to stand up for myself were framed as "being mean" while she obfuscated things, leaving me feeling so gaslit that I called Judy. Not long after, I disengaged from this person & her family entirely. I'm being conservative in what I say here. I don't appreciate feeling like I had to resort to sharing my private experiences online in order to have a voice in this matter. In my view, "Certified Trauma Therapist" implies "qualified to provide therapy" and "is a safe person during crisis or trauma". It's still unclear why this person was posturing herself w/ Judy's credentials all this time; she visually appears to be the subject of Judy's supervision. I'm unclear & concerned about this person harming others and creating damage in their lives the way she did to mine. Attempting to acknowledge the situation with Judy seems reasonable and appropriate. This experience impacted me in a significant way; it feels like something was stolen from me that I can't fully put into words. If Judy ever decides to do the right thing by finally giving this issue the attention it deserves, she knows how to contact me.

This nursing home has the worst quality of care. Staff has no experience, just a computer training…read moreclass. MedTech's have no experience. No compassionate care. The smell of urine upon entering the place is overwhelming. Many bruises on residents etc . Food is terrible and not appropriate nutritionally.

When searching for a community, I came across Rosecastle. I am so glad I did because the community…read moreis beautiful, and the staff are very caring and wonderful. I am so glad I made Rosecastle my choice.

my sister had to be put in a semi private room. I think it was on the side until a private room…read morecould become available. She had PT one day the next day they left her in the wheelchair for 2 1/2 hours. She cannot sit up for that long. She has her spine and ribs from cancer. She was in great pain. She was crying she was screaming for help her husband press a call button seven times they said they couldn't come right now and put her in bed because they were serving lunch. She cannot stand on her own. This is unacceptable. She's moved to another bed on the other side of the facility. Hopefully things will go better now,

Absolutely HORRIFIC "care" of my father at this sad excuse for a Skilled Nursing Facility. Several…read morenurses knew less than nothing about administering insulin safely to a diabetic post-stroke who had major changes in his diet. Twice they went to give him large doses of insulin after they refused to check his sugar level before administering, we checked on our own & he was dangerously low at 42! They would have killed him TWICE. We were forced to stay with him overnight several times to make sure the night shift didn't give him insulin by mistake. Absolute incompetence! We were in constant contact with the unit nursing supervisor but the nurses continued to screw up, even bringing in someone else's medicine to give him. The CNAs were constantly disgruntled at working there & very vocal about hating their jobs & complaining about patients. They refused to use the transfer methods the therapists were training dad on and instead insisted on using the hoyer lift which meant he wasn't allowed to practice standing and transferring, which is the whole point of rehab. The therapists even forgot to train him on how to transfer into the car before discharge. Disgraceful facility!!! Do not send your loved one there. Even your enemies deserve better.