Went here for rehab after a hip fracture. Food was touch and go. Care was okay, but below my…read morestandards. I felt like a tenant that hadn't paid rent for 90 days.

I thought everybody was great there and I got great therapy and by the time I left, I was doing…read morefantastic and I want to thank everybody there. I'll give you all a big A+.

Visiting Angels Ocala (VAO) has been providing continuing outstanding and compassionate service for…read moreour 94-year old dad since the first week of March 2020. The entire operation and everyone involved has been professional and focused on providing the best care possible. Dad experienced some medical problems (completely unrelated to the care provided by Visiting Angels) after a year into the VAO care program which resulted in changes to his living arrangements. VAO was understanding, cooperative, flexible, helpful and supportive in making adjustments to Dad's care program. It has now been nearly 18-months since VAO began providing services. We have never had a problem with billings, services, care-givers, or compliance with the scope of services provided by VAO and the outstanding staff. Dad has been cared for by one person for the overwhelming majority of time - but there has been a limited number of days when other caregivers were required to fill-in (due to illness, doctor visits, family emergencies, etc) for Dad's primary caregiver. The "substitute" caregivers were each well informed of Dad's condition/personality before arriving and each provided good, friendly, quality support that was welcomed by Dad. If you're ever in need of a reliable home health care service to provide care, companionship, light housekeeping services, assisting with meal preparation and clean-up, personal hygiene and grooming support, and a compassionate friend to help care for a loved one, I would certainly strongly recommend VAO. Reach out to Elizabeth or Kandice and find out how VAO can work with you in developing a program that works best for your loved ones needs and interests: the costs for care are very reasonable given the quality and reliability of services.

Haven spoken to Visiting Angels on Tuesday and they were at my mother-in-law's home on Wed. Our…read moreparents live in Florida as we are in Vegas, so it's hard to monitor their well-being from so far away. Even though they have awesome neighbors and friends, it was time to have more direct home care for them. I have the pleasure of speaking with and dealing with Veronica, she jumped into play and organized a game plan to assist with our parents. Veronica is on top of her game, she right away called our Mom's Doctor to find out her medications and Doctor appointments. Veronica set her up with a Caregiver right away and started on Wednesday. If you have elderly parents and don't' live by them---I would 100pct support and recommend Visiting Angels... Thanks, Veronica for your continued help and quick response's...

Walden WOODS is a misnomer. There is no "woods" in any part of this substandard, ugly scar on the…read morenature coast of Citrus County. In fact, when the owners commissioned this slum, beautiful, venerable trees were hacked, felled and burned to create that concrete effect from one end to the other. Now the adjoining 27 acre plot of land is for sale. Let's hope it is not going to becomanother trailer park.

2 1/2 years now living here is fabulous nature is so beautiful I'm speechless…read more Come and see it for yourself

This is an amazing facility and staff! They put the patients first. Great care!…read moreBarbara and her team really care about their patients. The food is 5 star!

Finally, this Facility has a perfect bill of Health from the Agency Health Care Administration that…read moreSurveys Assisted Living Communities. Few facilities can claim this distinction.

I was planning on staying there for about 3 weeks ,to recover from surgery . After 2 days I would…read morehave crawled out ! Yes , I will say the place was clean , but staff for the most part , was lazy and uncommunicative. I did not receive the meds I was supposed to have . In one case the dose was wrong . I wouldn't feed the food to a dog . ( tiny portions and nasty) . I was able to get a ride out of there and left after 2 days. I would not recommend this place to anyone . Repeated phone calls to try to straighten out problems got no response . It was only after I said I was leaving , that people came to make excuses for the lack of service and bad attitudes . March , 2023

I needed to place my mother in a SNF for continued wound care after 6 days at Advent. The facility…read morewas adequate, extremely understaffed, the nurses are overworked & not very understanding when it comes to their patients being scared, not understanding what is happening and not feeling well. Their main job is passing out the medication, no real interaction with my mom. The CNA's get the tough jobs, cleaning up the patient's, getting their meals, the food is horrible and changing the beds and showering them. Because they are too busy, many times they fall short. A couple of them should not even be CNA's as they are mean and rough. I was not impressed and relieved I got her out of there before she passed away. I blame the Administrator and the Director of Nursing. My advise is check out other facilities and make your presence known.

My brother is a long time resident here. He has many special needs, and I have been impressed with…read morehow the staff go the extra mile to help him out with small issues when they really are not required to. Those little steps make such a difference when family lives far away. The staff are very capable, and they keep in touch with me by text if there is anything about my brother's care that I need to know.

If you are looking for a true rehab center-don't expect to find it here. Therapy is very limited…read more The workers there claim they are short staffed so it cuts down on the attention you may need-like a simple cup of ice water or help going to the bathroom- the wait is very long-only to find you have messed the bed. then you are given a wet wash rag with no soap & told to clean up. d some nights no wash cloths or towels were available we were told! really?? how would you like ants crawling in youf room-even in your bed! only to be told they would enter a ticket on it. claimed they had no bug spray to use on it. how about waking you at 8:30pm while sleeping- to ask if you want to take a shower??!!! then have trouble getting back to sleep! the food is mostly disgusting -once In awhile something is edible. servings are small & no snacks available. only serve sweet tea- can't get unsweet tea. some nurses are nice but that number is few. So please look elsewhere for a true rehab center.

Hello, my name is Troy Tomczak. I recently had the extreme displeasure of visiting , avante at…read moreocala. I was brought in by hospital transportation for rehab ! The entire facility smelled of urine, feces, feer and death! Upon reaching the room tgey attempted to assign to me , there was a large mess on the floor , in the entrance to my room ! One of the staff said. I told them to clean that up earlier, now what does that look like ! Being on a gurney , I couldn't see so I said , tell me what does it look like ? No one answered. My friend later told me there was what appeared to be blood and urine on the floor. The room was about 80 degrees and looked like it was furnished in 1975. Also in my room was what looked like someone in a bed with several blankets that may or may not have been alive. I saw no movement or anything spoken from this victim of avante. Needless to say , my visit was extremely short . On the way out the staff actually tried to bribe me with a hamburger to stay ! I would not bring my goldfish to this facility. I was very disturbed with this facility.

Recently, I was having issues w/ Judy Crane's former staff member, previously my therapist…read more Context: Judy is the owner of The Guest House and prior to that The Refuge. I directed my concern to Judy b/c I formed a relationship with this person under Judy's supervision. I also thought Judy was related through a business partnership. Judy said she was no longer affiliated with this person and she fired her years ago over conduct. That info helped me gain context around something I was struggling to understand. I tried to figure out who the right person to address my concern was, discovering my former therapist never had a license. I tried contacting whoever issued her the "C.T.T." letters attached to her name, only to be led back to Judy Crane's Spirit2Spirit certification program. Contradicting herself, it appeared as if this person was certified/endorsed by Judy as a trauma therapist. Confused, I redirected back to Judy via formal complaint. Judy again denied affiliation w/ this person claiming she wasn't certified by her. She didn't show any concern over someone misusing her credentials & she didn't indicate actions would be taken to prevent it. Judy glossed over my complaint, telling me she loved me & that I was resilient, explaining she didn't have the capacity to address the issue due to personal circumstances. That response left me frustrated. Under Judy's supervision, my former therapist crossed boundaries & exploited my trauma history. Despite being aware of it, Judy failed to protect me. Judy allowed this person's kids on property ignoring that I was being asked to watch them. Meanwhile, I was doing intensive trauma work with their mom. It seemed innocent, but looking back I see the problem and how it gradually developed into more serious issues as that dynamic was continued through aftercare. I can't discern when the therapeutic relationship ended b/c my therapist made it seem like watching her kids was a form of therapy. She intertwined her personal life & children directly into my trauma processing, creating an entirely new layer of anxiety, dependency, and emotional confusion, while I struggled with increased panic attacks, agoraphobia, OCD and depression. Verbal & mental abuse, blatant violations of my confidentiality, constant criticisms, casual put-downs, unsolicited comments about my sexual orientation, offensive comments about my gender identity: all things I endured as a client and afterwards while this person remained in my life. Time passed while I failed to connect dots between how she treated me & what was going on with me internally. I struggled while she relied on me to protect her kids, monitor online safety; even inserting me into the middle of physically dangerous situations. This person's conduct more recently escalated into things that felt more manipulative, malicious, or calculating. Attempts to stand up for myself were framed as "being mean" while she obfuscated things, leaving me feeling so gaslit that I called Judy. Not long after, I disengaged from this person & her family entirely. I'm being conservative in what I say here. I don't appreciate feeling like I had to resort to sharing my private experiences online in order to have a voice in this matter. In my view, "Certified Trauma Therapist" implies "qualified to provide therapy" and "is a safe person during crisis or trauma". It's still unclear why this person was posturing herself w/ Judy's credentials all this time; she visually appears to be the subject of Judy's supervision. I'm unclear & concerned about this person harming others and creating damage in their lives the way she did to mine. Attempting to acknowledge the situation with Judy seems reasonable and appropriate. This experience impacted me in a significant way; it feels like something was stolen from me that I can't fully put into words. If Judy ever decides to do the right thing by finally giving this issue the attention it deserves, she knows how to contact me.

The Guest House portrays itself as treating everything beyond just addiction and substance abuse…read more The therapists' BIOS including Judy's, the owner, are laced with treating trauma which includes her book "Trauma". This is absolutely not their focus as I came to discover in the two months I was there. I was not there for alcohol and substance abuse at all, but there solely for trauma. I suddenly found out after being there for 5 weeks, that I was required to go to the evening AA meetings. I discovered that if you don't go to the AA meetings there are Consequences - You will Lose your Cell Phone Privileges! You only are allowed to have your cell phone for one hour a day which is your time to connect with family and friends. As soon as I found this out I refused to go to those AA meetings as they absolutely would not have been a benefit, contrary to what Judy, and Andrew, Clinical Director, believe. Andrew and Marla, Clinical Lead, stood up and took notice when I refused to pay the second month's bill of $84,000 for the private room until something was put in place that worked for me. I came up with the idea of meditation, which of course they had no problem agreeing to. I tried to get this done for others that weren't there for alcohol and substance abuse, but to no avail. One young resident was absolutely distraught to find out that she had to keep going to the AA meetings and would not be allowed to do the options of meditation, artwork, journaling or reading a book. When I mentioned this to Marla she got upset with me and told me just to mind my own business! One evening, I needed to talk to ORCA recovery about aftercare treatment, which was supposed have been allowed for a longer period. As anticipated, the call lasted for more than the 1 hour. Andrew and Marla refused to allow it and took great pleasure in letting me know that I was going to be losing my cell phone for 3 days! That evening when I spoke to the ORCA Director, because the situation had become so toxic, his exact words were "We need to get you the fuck out of there!" Early the next morning ORCA had someone there to immediately get me to the Orlando Airport. I was met by one of their treatment therapists. We then flew to Denver, where I reside. During my time there, I was told by Judy and Andrew, etc. that the focus on treating alcohol and substance abuse has worked for 10 years and that it wasn't going to change. Clearly, I cannot recommend this place at all. Best of luck to you in your recovery! Laura

This nursing home has the worst quality of care. Staff has no experience, just a computer training…read moreclass. MedTech's have no experience. No compassionate care. The smell of urine upon entering the place is overwhelming. Many bruises on residents etc . Food is terrible and not appropriate nutritionally.

When searching for a community, I came across Rosecastle. I am so glad I did because the community…read moreis beautiful, and the staff are very caring and wonderful. I am so glad I made Rosecastle my choice.

if I could do a ZERO STAR review I would. don't be fooled by the posh surroundings - this place is…read moreterrible and you should not trust your loved ones here. this morning discovered that CNA Patricia stole my mom's Apple IPhone charger. The facility says they are trying to get to the bottom of this - but - I have my doubts. we have a "Status Meeting" scheduled for August 21 and I am going through get my mom out of this crappy place before then. Patricia claims she asked mom about the TV Remote. but my mom said that Patricia specifically asked if my mom had a phone charger and my mom told her yes and that it was in her purse. Patricia thinks that because my mom has a difficult time speaking that she could just get away with stealing from my mom and claim that my mom just doesn't remember. that is total horsecrap. my mom still has all of her mental faculties. I've never been so angry.

my sister had to be put in a semi private room. I think it was on the side until a private room…read morecould become available. She had PT one day the next day they left her in the wheelchair for 2 1/2 hours. She cannot sit up for that long. She has her spine and ribs from cancer. She was in great pain. She was crying she was screaming for help her husband press a call button seven times they said they couldn't come right now and put her in bed because they were serving lunch. She cannot stand on her own. This is unacceptable. She's moved to another bed on the other side of the facility. Hopefully things will go better now,