This of course is the hardest decision ever to make for your parent or loved one,I personally took…read morecare of my mother at stage 4 of Dementia,I also went in and observed 16 different homes that would work for Mom at this point of her disease and now the safety for her now that I was not safely able to continue,My Uncle has a friend that new about this place call and just check and he made the magus connection to my mom,our loved one to fully be able to live still having us right there plus licenced care more eyes on her.Frim the moment Brandon made contact,and Cheryl was in full blown mode entered my mom in to the most clean, home filled love home,From the first Angel Ann,The go getter done Julie,Dale for all his does,Staci Jessica and the best event ,crafty,musical fun activity pro Bonnie and the best part they treated my mother like they had been around her for ever,picked up her ways ,attitude,feelings right away,she was always clean,dressed and matching with clean clothes.I never ever walked in and smelled like some I went in this was home away from home,The prompt ness with every resident ,the protection of my mom no matter who was in,the love in this home is just beyond looking big and fabulous from the outside,it's run from top to bottom beyond fabulous,Thank You Brandon, Cheryl ,Julie and the crew from the bottom of our hearts of the absolute best care of mom during her time before her forever home

I visisted this ALF in February. It was very clean and the staff was warm yet professional.read more

Lake Eustis offers exceptional care and compassion for their patients and families. The corporate…read moreleaders are passionate about providing the best possible care through the candidates they hire. They have put together a Team of leaders who are dedicated to the success of their employees and offer daily support and encouragement. These two things combined, can not be matched by any other company. I am truly grateful to be a part of company that lends itself to honesty and Integrity in all aspects of the business. Lisa Seal-Admissions Director

Quality of care is above average. The staff genuinely care about the patients and families…read more Everyone here is considered family. Not only is the Rehab team amazing, I can't say enough about the nursing staff. They go above and beyond every day to make sure residents/patients are protected and cared for. Amazing team!

My dad resides her The staff are wonderful. They take good…read morecare of the residents and have activities every day. Highly recommend

Our family had a mixed experience with Serenades, and I want to share an honest review for anyone…read moreconsidering this facility for their loved one. Food & Nutrition: The meals were consistently good, and my mom never had a single complaint about the food. In fact, she regained the weight she had lost during a prior illness, and we noticed improvements in her cognitive function that we attribute to better nutrition. For that, I truly give them credit. Staff: Every staff member we interacted with was friendly, professional, and caring. We never had issues with the people working directly with residents, and that's something we appreciated throughout her stay. Activities: This is where things start to fall short. While our family absolutely loved the activity director as a person--she is warm, dedicated, and clearly cares deeply about the residents--the activity program itself is lacking in both quantity and quality compared to other facilities we toured. Part of the issue seems to be that whenever the facility is short-staffed (for example, going over a month without a housekeeper or maintenance person), the activity director is pulled into those roles. While this shows her commitment, it also makes it clear that activities are not a priority here. If you're looking for a robust, engaging activity schedule to keep your loved one stimulated, this may not be the right fit. Safety Concerns (Major Issue): Our biggest and most serious concern is the facility's lack of functioning safety equipment--paired with the fact that they promote these features during tours despite them not working. During our tour, the director highlighted the motion detector in the room, explaining that staff would be alerted if a resident was up at night. This was a major selling point for us because our mom had previously fallen during the night. She also emphasized the safety lighting around the bathroom door and over the toilet. On move-in day, we were told a safety bracelet had been ordered to alert staff if she exited the building. None of these systems ever worked. The motion detector never functioned. The bracelet never arrived. The bathroom safety lights worked inconsistently at best. The emergency call cord--something standard in medical facilities--also failed because it was connected to the same malfunctioning server. As a result, our mom managed to exit the facility, something that likely wouldn't have happened if the bracelet had been provided. She also had two nighttime falls in the bathroom when the safety light wasn't working, and both times the emergency cord failed to alert staff. Despite all this, the facility remains "in compliance" because they can show a submitted work order. My mom was there for three months, and none of these issues were resolved--or even given a realistic timeline for repair. The Wellness Director even told me she had never seen the equipment functioning during her entire employment. Overall: While the staff is kind and the food is solid, the lack of functioning safety equipment is unacceptable, especially in a memory care or assisted living environment where residents rely on these systems for their well-being. The activity program also needs significant improvement. I hope the facility addresses these issues, but based on our experience, I cannot recommend Serenades for families prioritizing safety and engagement.

This fine facility and especially staff took care of my mother and father when they started to need…read moreassistance in their later years. They had planned to make this possible and they enjoyed their stay. There were many activities they participated in plus meals, rides to the store, self care and very professional care. Thank you to The Windsor and the staff there. Later life is good here.

Choosing The Windsor of Ocala for my mother has been a life-changing decision. The unparalleled…read morecare and unwavering dedication shown by the staff, especially Brenda, have not only brought immense joy to my mother but have also given me peace of mind. Brenda goes out of her way to help and exemplifies the highest standard of care. The personalized attention and genuine compassion provided by Brenda and the team go beyond standard care; it's a testament to their commitment to creating a home away from home. As I envision my own future, I am confident that The Windsor of Ocala will be the place where exceptional care meets unparalleled comfort. An extraordinary haven where every resident is celebrated and cherished. The Windsor of Ocala is not just a facility; it's a beacon of excellence shining bright in the world of senior care. I wholeheartedly recommend it to anyone seeking the best for their loved ones. For any questions, do not hesitate to reach out to Brenda for her exceptional assistance.

This facility has the best food. Some ALFs have a choice of 2 or 3 meals and consider that…read morerestaurant dining. This facility has 40-50 different meals to pick from. They are also the most affordable for day respite. The facility had a perfect bill of health from the annual survey from the Agency for Health Care Administration- 2018. I would recommend this facility - but don't take my word for it speak to the family members that have family there.

My Mother has been a resident at Mission Oaks for almost 2 years. When I visit her most every day…read moreit is so comforting to feel so at home. The staff is always friendly and ready to help. It has been a journey dealing with Alzheimer's, but having the staff at Mission Oaks by my side has made this difficult time easier to deal with. I've learned so much from them and adjusted as we go along. The food is great! The Activities are wonderful and the activities personnel, Danielle and Nora are beyond great! Their trips on the bus are especially meaningful now that Mom can't walk on her own. It's so wonderful for her to get out and see horses, the countryside and to go out to lunch once a week. Thanks to all of you!

As a caregiver, if you are lucky enough to have Kathy on your side then you are lucky enough! I…read morehave known this compassionate teacher and champion for patients and their caregivers for 15 years. She will change your life - that is what she was sent here to do. Kat Schwarzhoff, Certified Dementia Practitioner

This Rating is much to high but could not give zero stars. Do not use this facility. My loved one…read moreis a resident of this facility not by my choice. Upon visiting the staff is VERY unfriendly. The room reeked of Urine to the extent you had to hold your breath. Staff does not establish a rapport with Resident to gain trust for shower assistance. Have to give 24 notice to take residents out of facility.

Our mother lived at Summerfield Suites for almost two and a half years. She recently passed away…read morewhile under hospice care in her apartment. She loved living there and my siblings and I are confident that she received professional, compassionate care. As we all live in other states it was a great comfort to know she was in good hands when we could not be there. With their help we were able to have a celebration of life for our mother in the dining room there, where many residents and staff attended. I can not say enough positive things about this facility. Thank you all for your kindness and wonderful care of our Mother. Karen Nichols

My mother had fallen in September and she went to another skilled nursing facility and she went…read morequickly downhill there. She was put in the hospital and we knew we were going to be looking into something long-term care. Life care centers came highly recommended. I showed up there about 15 minutes after she was in her room and they asked so many questions. What's her motivation, what she likes to do what is her drive so many questions at the other place never asked, and I regret that I didn't put her in this place first. She was only there for one day before she had to go back to the hospital, but the care and the questions and the time they put into her intake was by far so much more expensive than the other place she was in previously

The they do not have skilled nursing most of the nurses are Cuban or Jamaican and they are supposed…read moreto do intensive physical therapy with my husband in short term rehab and they're not doing it at all. They're not even working on his legs. He wants to leave John Scott, and he wants to go. He has excellent insurance, but this place is no good.