Comfort Keepers provided great support for my father and his companion. We started out with just…read morecompanion care a few times a week. As my father's health deteriorated, we needed more support, and Comfort Keepers was able to quickly ramp up to provide around the clock care. Breyli and the rest of the team brought a personal touch to matching care givers to meet our needs. Comfort Keepers support and professionalism helped us through a very difficult time. We even received a hand written card after my father passed away. We highly recommend Comfort Keepers.

From the owner: Here at Comfort Keepers in Ocala, FL our caregivers are committed to keeping our clients and…read moreemployees safe while delivering uplifting care to seniors and adults within the comfort of their own homes. Our caregivers have obtained the highest level of training as well as being provided with personal protective equipment to be safe and at ease while providing care to our clients. Comfort Keepers Home Care is a leader in Alzheimer's Disease and Dementia Care and we have expert senior care services that elevate the human spirit. Trust our caregivers to provide a personalized care experience for your family.

After searching and interviewing different providers in the area we finally chose Comfort Keepers…read moreto support and assist my father. Comfort Keepers staff have been excellent with communication and meeting the needs of my father. Being in another state all the way across the US it is difficult to find experienced and qualified caregivers for loved ones, Comfort Keepers put our minds at ease and made the process easier. We are thrilled with their staff and services.

I am only giving 2 stars because the initial encounters with staff were positive, in setting up…read morecare for a family member. However, after discontinuing services, it has been several months & I am still waiting for balance of hefty deposit to be returned, despite numerous phone calls & a face to face appointment. Left another message today... With little hope for resolution. I will not use this company again, & DO NOT recommend.

No stars here! Do not put your loved one here! Once you've inked the contract you will be unable…read moreto talk to anyone on the administration staff. False statements made by this team just to get you to sign the contract. Sr. Clinical caregiver has a false sense of her medical assessment abilities. I was told my loved one was doing well. I took her to the ER against their wishes. Yes, they gave me a hard time about taking her to the hospital. There she was diagnosed with a UTI, heart condition, Parkinson's, Dementia and Alzheimers! I had only been advised (by Brookdale) of her Dementia! In the Memory unit area they just park your loved one in a central area as they are under staffed and can not care for them if they are in their rooms. Hygiene is a concern for both staff and residents. My loved one had a closet full of clothes and shoes upon move in. Every time I visited she had someone else's clothes on. Her bedspread and sheets disappeared as well. This was important to me to make her surroundings as familiar as possible. Could not get in touch with admin team to address my concerns. Her shoes disappeared as well. She wore a size 9, and every time I visited she was wearing someone else's shoes in a much smaller size. Could not get them to have a doctor trim her toenails. Some of the staff is very rude, mostly in administration. Caregivers are as kind as they can be with the under staffed situation. Overall the place smells of urine. I witnessed a dining room staff member being very rude to a resident who requested pudding. He told her no! What? Do I dare go on?

While we feel the staff here DO care for the residents, they fall very (very) short on…read morecommunication. My mother was there for just two months and then we had to transfer her to a different facility. In the tour/interview process, they are extremely responsive. However, once you have your loved one placed, you can forget about timely responses, if they respond at all. Mom has heart issues and we were assured a cardiologist was coming onsite to see her. Never happened in the two months she was there. We could have brought her to one ourselves but were told it was handled. We could go on and on about similar things but suffice to say, what you are told during your tour/interview, probably is not completely accurate and I'm not even sure how to instruct on getting accurate answers. The facility is nice, it's clean, good food and activities for residents; however, the communication and response issue is NOT good at all. They also seem to lose medical records as well as treating physician names. Definitely could use some admin oversight or assistance in responding to family members of residents.

Brookdale at Canopy Oaks I do not recommend you send your family member to this facility. They are…read moreextremely understaffed. My mother was there for 9 months we had to place her there in the middle of covid. When they opened up and I walked in through the doors, the things that I saw were horrific. The place is filthy the management takes no culpability for the lack of care for the patients. When my mother walked through those doors she was walking, taking showers by herself, and feeding herself. By the time I removed her she had been left in bed with very little activity for 9 months, she had no muscle tone in her legs and could not walk on her own. I would come into her room and find her lying in bed in a wet pull up or full of faeces.This memory wing is like a morgue. These dementia patients need stimulating activity and there is none what so ever there. I do not blame the staff I blame the management, they take no accountability. When we had to make the difficult decision to place my mother there I provided her with beautiful linens, clothing, and new furniture. When I was able to come into the facility several weeks ago after they opened up, half of her clothes were missing all of her linens were missing she didn't even have her original bed that I provided for her when she moved in. Her room was filthy there were dust balls under her bed the size of baseball's, her bathroom was filthy, she was dehydrated. She was constantly getting UTI's (urinary tract infections) that was because nobody bothered to make sure she was hydrated. If that wasn't already enough to make me move my mother then they made the decision to remove Makayla Saunderson who's in charge of activities in the memory wing. She was excused from her position. With the exception of a few nurses and aids she was the only staff member there that I saw that truly care for these patients. If you are in the process of making that very difficult decision to place a family member in a assisted living facility and would like more information On what I saw and what my mother went through at canopy oaks please IM me 0n facebook. I would be happy to give you further details. Please don't be fooled by their discounted rates. Ask yourself why are they discounting their services and monthly fees, because people are fleeing from canopy oaks. #DontGoToCanopyOaks #ManagementDoesNotCareAboutTheirPatientsTheyOnlyCareAboutTheirBottomLine

Tina's Assisted living has been a God send for my mom. My mom needed a safe, secure environment…read morebecause I could not care for her at home anymore. The staff is exceptional and really takes good care of my mom. She is loved and is treated like family. My mom has dementia and is in a safe place and feels right at home. The staff at Tina's Assisted Living really makes sure my mom's needs are met. Each time we visit, my mom is always smiling. Thank you, thank you Tina's Assisted living.

Apparently works with the state to isolate vulnerable seniors from their family members. Lacks…read morecompassion, and does not allow visits from friends and family. Beware if you are working with a guardian because this place will keep your family and connections away from you. What are they hiding? The information states that this "home" is operated in memory of the owner's mother. One can't help but wonder how the owner might have felt if her mother were kept from her, and her mother wasn't even allowed to speak on the phone to family or friends? Was her mother also incarcerated? Is this the 5 star standard these days? Additionally, promotes themselves as if they have many residents when in fact presently there is only one who is being treated as an experiment for their program. References on their website to "testimonials" is ludicrous as even the guardian stated that there has only been one resident.