While we feel the staff here DO care for the residents, they fall very (very) short on…read morecommunication. My mother was there for just two months and then we had to transfer her to a different facility. In the tour/interview process, they are extremely responsive. However, once you have your loved one placed, you can forget about timely responses, if they respond at all. Mom has heart issues and we were assured a cardiologist was coming onsite to see her. Never happened in the two months she was there. We could have brought her to one ourselves but were told it was handled. We could go on and on about similar things but suffice to say, what you are told during your tour/interview, probably is not completely accurate and I'm not even sure how to instruct on getting accurate answers. The facility is nice, it's clean, good food and activities for residents; however, the communication and response issue is NOT good at all. They also seem to lose medical records as well as treating physician names. Definitely could use some admin oversight or assistance in responding to family members of residents.

Brookdale at Canopy Oaks I do not recommend you send your family member to this facility. They are…read moreextremely understaffed. My mother was there for 9 months we had to place her there in the middle of covid. When they opened up and I walked in through the doors, the things that I saw were horrific. The place is filthy the management takes no culpability for the lack of care for the patients. When my mother walked through those doors she was walking, taking showers by herself, and feeding herself. By the time I removed her she had been left in bed with very little activity for 9 months, she had no muscle tone in her legs and could not walk on her own. I would come into her room and find her lying in bed in a wet pull up or full of faeces.This memory wing is like a morgue. These dementia patients need stimulating activity and there is none what so ever there. I do not blame the staff I blame the management, they take no accountability. When we had to make the difficult decision to place my mother there I provided her with beautiful linens, clothing, and new furniture. When I was able to come into the facility several weeks ago after they opened up, half of her clothes were missing all of her linens were missing she didn't even have her original bed that I provided for her when she moved in. Her room was filthy there were dust balls under her bed the size of baseball's, her bathroom was filthy, she was dehydrated. She was constantly getting UTI's (urinary tract infections) that was because nobody bothered to make sure she was hydrated. If that wasn't already enough to make me move my mother then they made the decision to remove Makayla Saunderson who's in charge of activities in the memory wing. She was excused from her position. With the exception of a few nurses and aids she was the only staff member there that I saw that truly care for these patients. If you are in the process of making that very difficult decision to place a family member in a assisted living facility and would like more information On what I saw and what my mother went through at canopy oaks please IM me 0n facebook. I would be happy to give you further details. Please don't be fooled by their discounted rates. Ask yourself why are they discounting their services and monthly fees, because people are fleeing from canopy oaks. #DontGoToCanopyOaks #ManagementDoesNotCareAboutTheirPatientsTheyOnlyCareAboutTheirBottomLine

I thought everybody was great there and I got great therapy and by the time I left, I was doing…read morefantastic and I want to thank everybody there. I'll give you all a big A+.

this facility is the worst they would NOT care for you they dont care for you they dont give good…read morefood and the facility causes bugs and the employees dont care one bit for you

Walking through the front door makes you feel like you are home. The staff truly care about the…read moreresidents and it shows. The residents seem to love it here.

My grandmother recently passed away and I wanted to write about where she spent her last couple of…read moreyears. When my parents and my grandmother moved to the Ocala area about ten years ago my grandmother was already starting to show some signs of short term memory loss and dementia, but she insisted on living in her own home and not with my parents. The retirement community they moved into was great and it's the kind of community where everyone seems to look after each other. When my grandmother got to the point where it just wasn't possible for her to take care of herself any more they sold her house and my Mom found her a place called the Bridge at Ocala. It was a difficult decision, and a very expensive one, but the employees at The Bridge cared for my grandmother until her last breath. When I say they cared for her, I don't mean they just took care of her, I mean they cared, they really did. When she was still able to get around they brought her into the community rooms and sometimes even forced her to have some fun (she'd fight it, but then tell my Mom afterwards that she was really glad she went). When over the past year or so she had gotten so weak and ill they would get her up into her wheelchair and bring her outside to sit with her or at least so my parents could sit with her. The place wasn't perfect, and there were times when there were miscommunications and even issues with things like her meals and the cleanliness of the place, but they were few and far between. The last time I visited my grandmother it took her quite some time to figure out who I was, but it was a nice visit for me...even if she didn't remember it the next day. My grandmother passed away yesterday in the early morning, in her sleep, and I'm happy she was at The Bridge with people around her who cared for her and about her. I can't thank you all enough for everything you did with my grandmother over the past couple years and for my mother who just simply couldn't be there all the time...I don't know what she would have done without you.

Abysmal facility and terrible employees. Lotti Smith had doctor's orders to distribute seizure…read moremedication to my grandma. My grandma indicated to multiple facility team members that she never received the medicine; to which they told her she was wrong and they know she took it this morning. She got denied today from each person she informed. I call and ask for the report of medicine distribution, at which point I was informed by Amber Grace that the delivery did NOT take place at 9am as I was first told. She will die without this medicine and nobody will give it to her without consent from a manager. None of the managers will answer...so the charge nurse Tamara refuses to give her the medicine that my grandma took by herself every day for over 60 years. I admitted her to this facility yesterday. I figured she could stay at The Bridge for around a month... Two days ago I took her out of HealthSouth acute rehab for a hip fracture. I will be taking her from The Bridge tomorrow if she is still alive and filing a lawsuit for incompetence and misconduct where they are medically liable.

One year ago, we made the decision to move into Assisted Living and chose Brentwood @Fore ranch in…read moreOcala, Florida. Looking back over the entire process from the beginning to the present time, certain individuals stand out from the start. The first contact was Alice at the concierge desk. That contact was friendly, professional, and efficient. Although it was a weekend day, we were connected to Ginny in marketing within a few minutes. Ginny remembered s from the time we toured the facility a few months earlier and was ready to start our application for residency. Although there seemed to be a ton of paperwork, she led us through the process professionally and efficiently, giving us guidance on timeline, options on the move, information on required documents, etc. we found her to be knowledgeable, professional, and accessible as the move went forward. During our time here we have not experienced any employee being rude or uncooperative to either of us. We are happy here. A good beginning sets the stage for a good experience. It is a pleasure to give the facility and employees 5 stars.

Brentwood at Fore Ranch is an Assisted Living and Memory Care Facility (ALF) in Ocala, Florida. My…read moremother lived there from July 2019 until October 2022. The building is reasonably nice but deteriorating and in need of maintenance. My mom's room had a nonfunctional bathroom fan with moldy ceiling tiles around it that apparently had been there for longer than several days (see the included photo below). While I was there in September the hot water failed throughout the building. There were complaints about this from unhappy residents for multiple days. The rooms are nice but the floor covering is frequently peeling, creating trip hazards. The food is reasonably good. The staffing, management, and care provided is a significant concern. If you are evaluating assisted living in Ocala, ask how long the Executive Director has been in place. It is a telling piece of information about staffing turnover. Without consistent leadership to provide management and staffing oversight, the care for your loved one may not be as dependable as expected in an ALF. During the three years my mom lived at Brentwood, there were three different Executive Directors and the position was vacant when we removed her from the facility in October. On August 30th, 2022 my mother had a stroke at Brentwood. In fact, she likely had at least 2 strokes that day. The first stroke symptoms were in the morning and quickly observed by a dining room service employee who pushed mom's medical alert button that is provided by Brentwood. She went to the hospital by ambulance but was released back to Brentwood the same day. Upon her return she fell. She was evaluated by the Brentwood staff and it was determined she was okay. Later that same day in her room, at 4:39 PM, the button was again pushed on her medical alert necklace, presumably by mom who had fallen in the bathroom. At approximately 5:05 PM that day my brother made an unexpected visit to mom and found her on the floor in the bathroom. After repeatedly pushing the alert button on mom's pendant, my brother finally had to go down the hall to find staff to help. This was more than 25 minutes after mom's pendant was pushed at 4:39 PM. A Brentwood Director says the 4:39 alarm was responded to in less than 2 minutes, though Brentwood is unable to identify who responded to the alarm within 2 minutes of 4:39. The records supporting that assertion have been requested verbally and in writing without result. If your loved one does not need much assistance and can get around well on their own then Brentwood is an adequate facility. However, if you are searching for an ALF that can be counted on to provide the timely assistance your loved one may need, there are likely better options in Ocala. As an independent care manager said to me as we were looking for alternative care for mom, Brentwood is good at enrolling clients into their facility but not very good at providing the necessary care.

Our family had a very concerning experience at this facility…read more My grandmother was admitted following a hospital discharge after a fall in which she hit her head and injured her shoulder. Despite this, neither issue was evaluated or addressed for more than a week, and only after our family repeatedly raised concerns with staff. She required a two-person assist for toileting, yet staff frequently refused to help her, leaving her in soiled briefs. When assistance was provided, the treatment was often lacking in compassion and professionalism. The facility was fully aware that our family holds power of attorney and health care surrogate authority and that we planned to relocate her closer to home. Despite this, care-plan meetings were held without our involvement. Additionally, attempts were made to pressure her into signing documents and transitioning into their assisted living program, which we found deeply inappropriate. Also, we needed a copy of her ID to take to the post office to close her PO box, and the Social services director Joyce treated us like we were criminals. Finally, while she was placed in a skilled nursing unit and billed as such, the level of skilled care expected did not appear to be consistently provided. Based on our experience, I would strongly encourage families to be vigilant, ask detailed questions, and closely monitor the care of their loved ones if considering this facility, and please find somewhere else to take them.

To whom it may concern. In staying here from a bike accident. I just wanted you to know that…read moreAshley Tina and Syanne do a great job a go beyond the call of duty. I'm glad I'm here to learn how to walk again. Thank you. Todd Fisher 614 619 3948 room 610A.

Our family is deeply involved in our loved one's care, visiting regularly each week with regular…read moreoutings. Despite that commitment, choosing this facility proved to be a serious mistake. Families considering placement here should be prepared to install a camera in the room or visit frequently--because trust alone is not enough. Far too many troubling events were witnessed to simply look the other way. Promises of attentive care, consistent oversight, and responsive management were nothing more than empty words. Reaching someone in authority was impossible, and when contact was made, accountability was absent. This facility is the definition of overpromised and utterly underdelivered, failing at the very responsibilities it claims to uphold. From the start, the sales pitch was filled with assurances: personalized care, attentive staff, regular check-ins and medication management. . The lobby and dining area were staged to impress, projecting an image of quality and comfort. Yet those appearances were nothing more than a façade. Beneath the surface, the reality was disorganization, and a complete failure to prioritize what truly matters--the health, safety, and well-being of residents. There is no consistent nursing presence in this facility. Critical medical support is missing, and even the most basic emergency equipment is unavailable when needed. In a crisis, the default response is simply to call EMS, leaving residents exposed and unprotected. This dangerous lack of immediate care fuels constant fear about whether residents will receive timely help--or any help at all. Medication management is equally unacceptable. Prescribed medications were not given at scheduled times and, in some cases, appeared to be absent altogether. This failure is inexcusable, placing residents at serious risk and destroying any confidence that families might have in the facility's ability to provide even the most basic medical oversight. Communication is unacceptable. Management is often unavailable or unwilling to take responsibility. Staff morale is shockingly low, with employees openly complaining to residents and families about low pay and poor working conditions. This is unprofessional and deeply unsettling. Constant caregiver turnover has left the facility struggling to maintain consistent employees, directly impacting resident safety and comfort. During one visit, a stop at the billing office resulted in being told to return another day because the accountant was in the kitchen cooking. This was not only shocking but a clear illustration of dysfunction. Basic health care plans were ignored. Heating and comfort were also neglected. When the weather turned cold, heat was often turned off in resident rooms, leaving cold, damp air. The activities program was a constant disappointment. What was advertised as a vibrant calendar of events turned out to be inconsistent and uninspiring. Scheduled activities were , poorly organized, and offered little encouragement for meaningful social interaction or mental stimulation. Personal belongings were not safe items went missing from the resident room, with no accountability, and no resolution. Families should be warned never to leave anything of personal or sentimental value, as losses are permanent and replacements will not happen. This entire experience was heartbreaking. No elderly resident should ever be subjected to this level of indifference, and unprofessionalism. Do not be fooled by appearances. For the safety and dignity of loved ones, look elsewhere for care that can truly be trusted.

Not what was promised, so far…read more Yelp lists me as from San Francisco; No: Ocala, Florida. My mom's been in the Ocala facility for about two months. The building is nice, no smells, and everyone smiles on your first day. Looked great, moved in, downhill from there. My mom needed an ultrasound for a swelling on her leg that appeared last Wednesday. An in-room ultrasound was ordered Thursday. For days, home health providers/physical therapists have exclaimed, "Wow, that leg needs diagnosed!" It's now the following Tuesday and no ultrasound. I've had conversations every other day with the facility's Director, who commiserates, but can't (or won't) make anything happen. He needs to light a fire under someone, and start using terms like 'contract non-performance', 'breach of contract', etc. with that service provider. Lots of turnover in the Caregiver staff, so they've been struggling to keep a skeleton crew on at night. Long waits for pain pills, etc. The kitchen staff is atrocious: Dirty glasses (one broken glass!); long waits; when you order from that day's menu, they bring something different with no explanation; when you order from the "Available Every Day" menu, they bring something different with no explanation; hot food is served cold half the time; and on and on. But hey, they've got chandeliers!... Like others, we're considering moving if things don't improve.

No stars here! Do not put your loved one here! Once you've inked the contract you will be unable…read moreto talk to anyone on the administration staff. False statements made by this team just to get you to sign the contract. Sr. Clinical caregiver has a false sense of her medical assessment abilities. I was told my loved one was doing well. I took her to the ER against their wishes. Yes, they gave me a hard time about taking her to the hospital. There she was diagnosed with a UTI, heart condition, Parkinson's, Dementia and Alzheimers! I had only been advised (by Brookdale) of her Dementia! In the Memory unit area they just park your loved one in a central area as they are under staffed and can not care for them if they are in their rooms. Hygiene is a concern for both staff and residents. My loved one had a closet full of clothes and shoes upon move in. Every time I visited she had someone else's clothes on. Her bedspread and sheets disappeared as well. This was important to me to make her surroundings as familiar as possible. Could not get in touch with admin team to address my concerns. Her shoes disappeared as well. She wore a size 9, and every time I visited she was wearing someone else's shoes in a much smaller size. Could not get them to have a doctor trim her toenails. Some of the staff is very rude, mostly in administration. Caregivers are as kind as they can be with the under staffed situation. Overall the place smells of urine. I witnessed a dining room staff member being very rude to a resident who requested pudding. He told her no! What? Do I dare go on?

Old outdated. One of the staff needs an attitude adjustment, one was very sweet and would brew…read morefresh coffee for me in the a. Food was fair.

I wouldn't let them water my house plant. the staff is dismissive and condescending. it's a…read morewarehouse where they neglect people until they die. 10 out of 10 if you REALLY don't want your loved one to be cared for. I have never seen less regard for human life