I am highly disappointed with the turn of events that has occurred with my first ocado experience. Upon hearing very good things about this service from my housemates, I signed up for an account and placed my first order with ocado. Shortly after, I received a message stating that my order was canceled due to verification problems with my debit card. I then phoned customer service, knowing there was absolutely nothing wrong with my debit card, to ask what actually had happened. I then was told that someone from the same address had an outstanding bill, and needed to pay in order for my account to reactivate so I could place my order. I then spoke with my housemate, who paid his bill with ocado. After waiting for a few hours, I tried to log into my account again, and it remained inactive. I then phoned customer service, and was told. after waiting for an hour on hold, that the payment was shown to have been placed, but it needed to be cleared in order for my account to reactivate. I then waited all day today and recently tried to log in once again (even though I am getting quite tired of trying), and my account still remains inactive! I have NOTHING to do with my housemate or his unpaid bill. My debit card is perfectly fine, and the fact that I would even be paying for the order IN ADVANCE before even receiving it should be an indication that I have no connection with my housemate having an outstanding owed amount. Ocado refused me service for NO APPARENT REASON! They have lost a potential customer in myself, and I will make sure that any other people that I know of who have an interest in ocado will choose otherwise as well. There are other grocery delivery companies in London, and I will have no problem trying one of those! I am exhausted from fighting to constantly be their PAYING customer!!
They are rude and accusatory! Refused me service because my housemate didn't pay his bill. They made my account inactive, and accused me of lying about who I really was. I am unable to lift my own groceries due to a recent operation, and this service would have been very useful. However, I will now look elsewhere because I refuse to give business to a company that treats their potential customers this way! read more