This branch of Waitrose is located on the Ground floor of Westfield Shopping Centre, and is easily…read moreaccessed through the fact that you can go into Westfield and get into the store straight away, when walking up from near Shepherd's Bush Station, the House of Fraser and Carluccio's, they recently removed the option to enter on street level and this door is now security alarmed, which makes it slightly awkward considering this door is used for wheelchair access, as on my recent visit the lift wasn't working.
The overall store isn't as large, or simply as nice as other Waitrose branches, including the one inside the other Westfield mall in Stratford City.
The staff didn't seem too friendly or helpful either, other than one member of staff, who I can only presume is the Supervisor, or perhaps the only one with real training and experience.
The overall selection in-store either for items such as newspapers and free-from wasn't great, highlighting just two of the many areas where the items stocked or simply the quantity of items stocked were an issue.
They did have similar Waitrose offers here for loyalty card members for any store, even those I'm used to in Manchester, such as through getting the free hot drink if you make a purchase and a free newspaper when spending over £10, but still the issue that arose for me was the lack of places to pick up that free beverage, with the only obvious place being the cafe which had such a large queue, hence there should be more options and places to pick this up.
The store seemed slightly inconvenient getting in and out of without the lift, and the staff were not aware it wasn't working which is frustrating, so improving the accessibility of this store is a must, as well as selection and service in certain areas, the overall layout of the store also seemed to be curved, angled, hard to navigate so sadly for me I feel this Waitrose store deserves a single one-star rating.