Booking was so easy and the customer service was great! Thank you Elizabeth, I'll definitely be…read moreback!

Bianca is the best ever! She made me so comfortable the whole time and I'm definitely coming back…read morehere to get it done with her again. Lovely place!

I cannot recommend LaserAway in Huntington Beach enough. This is such a talented group of…read moreindividuals, and every experience I've had there has been amazing. I've gotten lip filler twice along with several SkinPen microneedling treatments, and they have never let me down. The nurse I always request is Azra, and she is absolutely incredible. She is so supportive while also giving honest, professional advice, and she always leads you in the right direction. She truly cares about her clients and makes you feel comfortable and confident every step of the way. I always leave feeling so happy with my results. Highly recommend!

Unprofessional Service and Terrible Customer Experience…read more Update: Shortly after submitting my complaint, I received a call from a representative at another location. Although the issue involved the Huntington Beach location and was not her responsibility, she listened patiently, acknowledged my concerns, and offered thoughtful solutions. Her kindness and professionalism genuinely made my day better. The contrast was striking. The earlier communication felt more like a high school student casually arranging a hangout than a professional spa providing services costing hundreds of dollars per visit. Having dealt with many luxury retailers and high-end service providers, perhaps my expectations are relatively high, but I don't believe basic courtesy and professionalism should be considered exceptional. A sincere apology and a thoughtfully worded message could have easily prevented this entire situation. Instead, one person left me feeling dismissed, while another, who wasn't even responsible, went out of her way to help. That difference in attitude and professionalism speaks volumes. Original Review: I started visiting the Huntington Beach location because the parking was more convenient. Unfortunately, the customer service has been incredibly disappointing. Out of the three appointments I've scheduled at this location, two have been subject to last-minute rescheduling requests just one day before the appointment. What makes this even more frustrating is that they had already sent me multiple confirmation texts beforehand, all of which I responded to promptly. I book my appointments days in advance and arrange my schedule accordingly. Yet, in the middle of the day, just one day before my appointment, I receive casually worded messages such as, "Hi, can you please come at 2 tomorrow?" or even "Never mind." No explanation for why my appointment needs to be changed, no acknowledgment that I booked well in advance, and not even a simple apology for the inconvenience. The lack of professionalism in these messages is astonishing, especially for a business in the spa and wellness industry, where customer service should be a priority. What made the experience even worse was my phone call to the location. The employee I spoke with did not apologize a single time. I asked whether they could make a note on my account to avoid requesting last-minute changes in the future, or whether they would simply prefer that I stop visiting their location altogether. His response? "Oh, I don't have an answer for that." He then immediately asked, "Is there anything else?" When I said no, he simply hung up. No apology, no attempt to resolve the issue, and absolutely no interest in retaining a customer. I have visited many spas over the years, and this is by far the worst customer service experience I have ever encountered. The staff's attitude was shockingly dismissive, careless, and unprofessional. It genuinely felt as though I was dealing with employees who had received little to no customer service training and had absolutely no interest in doing their jobs properly. Convenient parking means nothing when the service is this poor. I would much rather go somewhere that respects its customers' time, communicates professionally, and understands the most basic principles of customer service. Extremely disappointing, and certainly not the level of service I expect from a spa at Huntington Beach.

I cannot say enough good things about VenusMD! From the moment I walked in, I was greeted with…read morewarmth & professionalism. I had a consultation with the amazing nurse, Mimi, who was incredibly knowledgable. The staff was kind and genuinely cares, taking the time to explain every step, answer all my questions, and made sure I was comfortable the entire time. I've never felt rushed or like "just another client." I came in looking to lose weight and decided to do a 10 week program weight loss injections. HOLY COW, I LOST 5 LBS IN JUST ONE WEEK?! I am currently on my 8th injection and have went from 132 to 118. I couldn't even do that running a marathon. I've never felt more confident about my body and my health. Stop waiting and book that appointment, you won't regret it!

Their only doctor is Dr. Francois phong Bui he is a total fraud who has a history of negligence…read more Five star reviews one month ago with only 1 review is obviously fake. I went in for awake chin liposuction. He did a deliberate botch surgery ...never wanting anyone to go on my face...predatory battery in order to try to sell the facelift they kept pushing when I said no, and none of the records say it was discussed except their quote written by his wife's instruction to give to me "a deal if done on the same day". He made the jowels look bigger, and uneven fat removal, and fat separation up to the cheeks and indentations on my jawline. This also caused nerve damage so I can't smile normally still after 3 months my mouth cramps up randomly, eat with biting my lip, etc...have to do physical therapy. He refused to refer me or admit to what everyone else sees. He said it will be 8 weeks to get my mouth back..more lies. In post op he tried lying and argued he didn't go on my face and said "it would be dangerous", said it is referred pain and numbness... I said I have photos of Canula marks and a big lump on my face above my jawbone. He then lied and said "he meant he didn't go up to the cheek". He falsified medical records saying I had no complaints and my mouth works fine in post op. Zero consultation records. He didn't even include the perscribed Rx he gave me or OTC Rx to take home in his records! He contradicted his own aftercare instructions in capital letters. He didn't give me compression for what i went in for, and when asked, shrugged his shoulders like he didn't know. After surgery I had to text the question again, and ask about icing and exercise because he was too busy to talk to me after surgery. Gave no instructions in text either! Plus his negligence of my medical needs caused an Adams Apple because he "was too busy at his other office". A saroma, as stated in paperwork, should have been expressed, and he admitted he does sometimes but never asked me to go in to get it evaluated after several texts begging. So it hardened. He told me to get (long and painful) professional lymphatic massages to fix it...doesn't work. That drastically loosened my neck skin. other surgeons say I will get my smile back after a year 90% and only a facelift will help or filler is ongoing forever. Just a few days after post op he posted a long novel choreographed video with staff saying "this is what plastic surgeons do"... he's not even a plastic surgeon! He is a gynocologist! He false advertised good after 1 week, but texted me the big black sutures fall out after 2-3 weeks. In post op texts he said it will be 8 weeks to 6 months to be healed!! also tried selling tightening when the smart lipo says it tightens without anything else. He admitted in post-op he deliberately scraped my jaw bone 5-10 times on the one side (where they took thier illegal promotional video during surgery-i opted out of any pics or videos, and he put his logo on my pics!) he told me to try to move fat from the other side to the scraped side to fix it now. ..didn't offer to fix anything, even at a reduced rate like his paperwork says. He also ignored my anesthesia needs, and others have reviewed he's done that to them as well. he lied his numbing is stronger than the dentist, but his records show its just lidocane (the same), saline and a vasoconstrictor...so I felt the canula jabbing me the entire time for an hour. I told the nurse (his wife) that would happen unless they get septocane...the doctor lied in pre-op his "is stronger than the dentist". He admitted in post op the face muscles caused my mouth to be so bad and if he would have only done the neck this wouldn't be happening. Well since I'm in customer service and smiling and talking is everything to me, He will be sued and reported to the medical board if not settled ASAP! Future surgery pain and suffering and destroyed plans for this entire year and a half before I'm allowed to get revisions. Obviously not a compassionate doctor award winner like they tell us.

CHELSEA AND AVA!!! I love coming in here everytime and they…read moremake me feel like family. I never thought I would feel this comfortable in a waxing place! Ava takes care of us every time we come in and remembers things I don't even remember telling her! She is the nicest. Chelsea is so fast, painless and kind! She is professional and honestly a blessing! She always checks in on me throughout the service! Love you guys!!

I have been an EWC customer for five years, and I am extremely concerned by the lack of…read moretransparency at this location. After a recent incident, I asked the manager for the formal chain of escalation and contact information for corporate or the franchise owner. She refused and provided only her own email, stating she would forward my complaint. I never received a response or confirmation that it was escalated. I have documented the incident and my attempts to escalate it. Preventing customers from accessing an independent complaint process raises serious concerns about transparency and accountability. I am requesting that EWC provide the corporate or franchise-owner contact information so this matter can be formally reviewed. If I continue to be denied an appropriate escalation process, I will consider further consumer and legal avenues available to me.

This is now my go to place for eyebrow threading! Worth the price! Totally recommend.read more

I got my chin done today, it's was painless and get rid all of my chin hair. The lady was very niceread more

Found this place on Groupon. Amy had amazing reviews, so I figured why not. There's another…read morebusiness called sugar shack there and I almost went that direction, but I found my way. I think it's so cute they call them, sugar mamas lol. The place was very clean. Amy was an absolute doll, kind and knowledgeable. She uses fur products and swears by them for being clean and effective. I was offered water and the bathroom was also very clean. If I lived closer I'd go back. Thank you Amy and staff!

I've gotten 3 spray tans here and i love it! The salon is super cute and clean and the staff are…read moreall very friendly. My most recent tan was done by Amy and her attention to detail was SO good and really stood out to me. She is super friendly and even went so far as to help me get the stickers off my feet and my shoes back on! I really loved working with her I recommend Sugar Cove overall! I'd say the tan lasts about a week to a week and a half with proper aftercare :) worth it

What are you waiting for?? This is VIP treatment all the way and you will not regret this decision…read more She is not only sweet but also personable! The location is definitely a hidden treasure with plenty of parking. As a returning client i look forward to my appointments just like coffee with a friend. Definitely will never go to European Waxing Center or any where else. She is on time every time and respectful of the personnel situation you've signed up for. No matter what, this is just as important as my morning coffee! I tell all my friends & now you know the best kept secret.

So glad I discovered this spot! I've been coming to Angelica for a little over a year, and she is…read moreamazing, she instantly makes you feel at ease. The studio is peaceful and soothing, which makes the whole experience so much more relaxing. We chat throughout the process, and before I know it, we're done! If you've been nervous about trying a sugar wax (especially a Brazilian), this is the place to go. You definitely won't regret it! Happy Waxing

a 10 for sure. Mary, Sophia and Michelle were absolutely amazing, One of my best facials EVER!!!…read more They manufacture some of their own skin care products which I purchased and am thoroughly happy with them. I signed up for a Sculptra procedure and am looking to going again. I would definitely recommend them. They are definitely polite, professional, and knowledgeable.

I'd like to share a complaint about the scheduling experience I had. I booked an appointment one…read moreweek in advance for two people at 12:15 PM.During the week, I was supposed to confirm that appointment for both people, and I was told they only had one appointment available. I explained that I was already confirmed for two appointments at 12:15 PM. They then asked whether we could come in on a Thursday instead. There is a reason I scheduled for Sunday and the person I spoke with confirmed and said we were booked for 12:45 PM. Today, 4/26, I received a voicemail changing my appointment to 4:45 PM--and I did not see or hear that message in time. This is unacceptable. It is unprofessional to change someone's appointment without contacting them to confirm it's okay to move the time. I also have plans this evening, and I do not live nearby or have the ability to wait around for a **4:45 PM** appointment. Unfortunately, when I expressed my frustration, Zack was rude and did not address the issue appropriately. When I explained my concern, Zack walked away and said he didn't like my attitude. I feel like none of the staff made an effort to help resolve the situation, and this experience was handled poorly. I will not return to this establishment, and I plan to share my experience on my social media platforms. This was unprofessional across the board, and I would rate it no stars if that were an option.

I love visiting Rupa to get my eyebrows threaded. Great price and quick service. She gets my…read moreeyebrows done perfectly and makes me feel like a lady again when my brows get out of control! Also, Rupa is such a sweet woman. Thank you!!!

WARNING!!!!! Golden eye threading use to be my go to threading place but their quality has gone…read moredown significantly. Unsure what happened to their usual workers but they have a few new ones who are clearly inexperience. I went back a few times after they messed up my eyebrows to give them another shot and coincidentally kept getting the new girls. I'm all for letting the new girls take their time to make my eyebrows look nice but every single time I came out with uneven eyebrows and leftover hairs that I have to pluck out myself at home. Being a regular I know that they offer hand sanitizer before the threading starts and Aloe for after, and every single time the new girls did not offer either. Another con is that they prefer cash only and I used to keep cash on me solely to pay for their services. My last straw was when I gave her cash and she didn't give me any change. I tip very well even with bad service and I wasn't going to make a fuss about a few dollars. I previously recommended this place to a few people and they are also all in agreement that the quality is not the same as it use to be. Anywho, found a new threading place that's cheaper, has high quality work, and isn't cash only!

Updated review; still amazing!! Before and after pics for reference!! No filters, promise!read more

The Brow and Skin Studio is a day spa in Huntington Beach, specializing in brow shaping and…read moreskincare. They are famously known for acne treatments, facials, and waxing, and also features an apothecary with curated products. They offer a wide range skin rejuvenation treatments for aging, texture, and congestion. They have a retail section with carefully selected skincare products. Today I got the seaweed facial to cope with skin congestion. The whole experiment was relaxing. Any my skin was glowing at the end of my treatment