Their only doctor is Dr. Francois phong Bui he is a total fraud who has a history of negligence. Five star reviews one month ago with only 1 review is obviously fake. I went in for awake chin liposuction. He did a deliberate botch surgery ...never wanting anyone to go on my face...predatory battery in order to try to sell the facelift they kept pushing when I said no, and none of the records say it was discussed except their quote written by his wife's instruction to give to me "a deal if done on the same day". He made the jowels look bigger, and uneven fat removal, and fat separation up to the cheeks and indentations on my jawline. This also caused nerve damage so I can't smile normally still after 3 months my mouth cramps up randomly, eat with biting my lip, etc...have to do physical therapy. He refused to refer me or admit to what everyone else sees. He said it will be 8 weeks to get my mouth back..more lies. In post op he tried lying and argued he didn't go on my face and said "it would be dangerous", said it is referred pain and numbness... I said I have photos of Canula marks and a big lump on my face above my jawbone. He then lied and said "he meant he didn't go up to the cheek". He falsified medical records saying I had no complaints and my mouth works fine in post op. Zero consultation records. He didn't even include the perscribed Rx he gave me or OTC Rx to take home in his records! He contradicted his own aftercare instructions in capital letters. He didn't give me compression for what i went in for, and when asked, shrugged his shoulders like he didn't know. After surgery I had to text the question again, and ask about icing and exercise because he was too busy to talk to me after surgery. Gave no instructions in text either!
Plus his negligence of my medical needs caused an Adams Apple because he "was too busy at his other office". A saroma, as stated in paperwork, should have been expressed, and he admitted he does sometimes but never asked me to go in to get it evaluated after several texts begging. So it hardened. He told me to get (long and painful) professional lymphatic massages to fix it...doesn't work. That drastically loosened my neck skin. other surgeons say I will get my smile back after a year 90% and only a facelift will help or filler is ongoing forever. Just a few days after post op he posted a long novel choreographed video with staff saying "this is what plastic surgeons do"... he's not even a plastic surgeon! He is a gynocologist! He false advertised good after 1 week, but texted me the big black sutures fall out after 2-3 weeks. In post op texts he said it will be 8 weeks to 6 months to be healed!! also tried selling tightening when the smart lipo says it tightens without anything else.
He admitted in post-op he deliberately scraped my jaw bone 5-10 times on the one side (where they took thier illegal promotional video during surgery-i opted out of any pics or videos, and he put his logo on my pics!) he told me to try to move fat from the other side to the scraped side to fix it now. ..didn't offer to fix anything, even at a reduced rate like his paperwork says. He also ignored my anesthesia needs, and others have reviewed he's done that to them as well. he lied his numbing is stronger than the dentist, but his records show its just lidocane (the same), saline and a vasoconstrictor...so I felt the canula jabbing me the entire time for an hour. I told the nurse (his wife) that would happen unless they get septocane...the doctor lied in pre-op his "is stronger than the dentist". He admitted in post op the face muscles caused my mouth to be so bad and if he would have only done the neck this wouldn't be happening. Well since I'm in customer service and smiling and talking is everything to me, He will be sued and reported to the medical board if not settled ASAP! Future surgery pain and suffering and destroyed plans for this entire year and a half before I'm allowed to get revisions. Obviously not a compassionate doctor award winner like they tell us. read more